Working at RoundPoint Mortgage Servicing | Glassdoor

RoundPoint Mortgage Servicing Overview

Charlotte, NC
501 to 1000 employees
Company - Private
$100 to $500 million (USD) per year

RoundPoint Mortgage Servicing – Why Work For Us?

Founded in 2007, RoundPoint delivers innovative solutions for managing an array of residential mortgages. The Charlotte-based company leverages its wealth of experience in managing highly complex servicing relationships to provide superior value to its diverse client base, which includes international and regional banks, credit unions, private equity firms, and hedge funds. RoundPoint is dedicated to providing best-in-class customer service to its homeowners and institutional clients.

RoundPoint actively purchases mortgage servicing rights (MSR) from sellers of Fannie Mae and Freddie Mac loans and Ginnie Mae securities. RoundPoint also offers an array of subservicing options that can be customized to meet individual investor needs for both Agency and Non-Agency portfolios. RoundPoint offers originators the option to sell MSRs through traditional co-issue relationships as well as Fannie Mae’s Bifurcation Program. Our customizable subservicing options include Agency and Non-Agency subservicing and Special Servicing of distressed or credit-sensitive assets. Our multifaceted approach is designed to build collaborative relationships and provide an unmatched level of service for investors and business partners.

RoundPoint is licensed to service loans in all fifty states, the District of Columbia, and the U.S Virgin Islands and is publicly rated by Fitch Ratings (RPS3+, RSS3+) and Standard & Poor’s (Average). As an approved Ginnie Mae, Fannie Mae, Freddie Mac, FHA, and VA servicer, the company has market-leading expertise servicing loans in accordance with agency guidelines and managing the complex servicing requirements of loans involved in both FDIC loss share and structured loan sale transactions.

RoundPoint Mortgage Servicing Reviews

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Kevin Brungardt
59 Ratings
  • Helpful (1)

    "RoundPoint is a great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Desktop Engineer in Dallas, TX
    Current Employee - Desktop Engineer in Dallas, TX
    Positive Outlook
    Approves of CEO

    I have been working at RoundPoint Mortgage Servicing full-time (More than 3 years)


    RoundPoint has a great IT department and the team works very well together.
    We have a great department leader who truly cares about his employees professional development and he is always looking for ways to make our team function better and more efficiently.
    This company also has a great culture. RoundPoint cares about its employees and shows that every single day. If you're looking for a good place to work, RoundPoint is they place to go.


    I can't think of anything bad to say about RoundPoint.

See All 108 Reviews

RoundPoint Mortgage Servicing Interviews



Getting an Interview

Getting an Interview





    Customer Service Representative Interview

    Anonymous Employee in Charlotte, NC
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at RoundPoint Mortgage Servicing (Charlotte, NC).


    The interview process was normal. Phone interview and then one in person with a department supervisor. Not a difficult process and nothing out of the ordinary.

    Interview Questions

    • Are you comfortable on the phone?   1 Answer
See All 17 Interviews

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