Working at Royal United Mortgage | Glassdoor

Royal United Mortgage Overview

Indianapolis, IN
201 to 500 employees
2008
Company - Private
Lending
$50 to $100 million (USD) per year
Royal United Mortgage LLC., is a small to mid-sized Mortgage lender - We are customer focused, employee owned.

Every mortgage company is different, but we believe that the combination of an educational, guided experience, choice of loan solutions with ... Read more

Mission: At Royal United Mortgage LLC., our goal is to provide an informed choice of financial solutions that will help build a better life. For Royal United Mortgage, making that difference in the lives of the customers and communities we serve is our top priority.


Glassdoor Awards

Best Places to Work: 2016 (#46)

Top CEOs: 2017 (#21)

Company Updates

  • LendingTree®, the nation’s leading online loan marketplace, today released its quarterly list of the top customer-rated lenders on its network based on actual customer reviews for the second quarter of 2019. The list features the top lenders in multiple loan product categories, including Mortgages, Personal Loans, Auto Loans and Home Equity Loans, all of which are included in LendingTree’s online loan marketplace.

    Royal United Mortgage LLC NMLS #13390 has been named the #1 Lender for Customer Satisfaction in Home Lending across the entire LendingTree network. “We are honored to receive this but none of it would be possible without our outstanding Loan Advisors,” said Mike Keleher, President and CEO of Royal United Mortgage. “We are also extremely thankful for our customers, who trust us to be their lender of choice.”

    http://glassdoor.com/slink.htm?key=vMtLu

    2019 Q2 #1 Lender for Customer Satisfaction - Royal United Mortgage LLC

    LendingTree®, the nation's leading online loan marketplace, today released its quarterly list of the top customer-rated lenders on its network based on actual customer reviews for the second quarter of 2019. The list features the top lenders in multiple loan product categories, including Mortgages, Personal Loans, Auto Loans and Home Equity Loans, all of ...

  • A huge "thank you" to our entire team for naming us a top place to work 11 years in a row!
    http://glassdoor.com/slink.htm?key=vMEFV

    THE INDIANAPOLIS STAR NAMES ROYAL UNITED MORTGAGE A WINNER OF THE INDIANAPOLIS TOP WORKPLACES 2019 AWARD - Royal United Mortgage LLC

    Royal United Mortgage has been awarded a Top Workplaces 2019 honor by The Indianapolis Star for the 11th consecutive year. The list is based solely on employee feedback gathered through a third-party survey administered by research partner Energage, LLC, a leading provider of technology-based employee engagement tools.

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Royal United Mortgage – Why Work For Us?


Royal United Mortgage LLC., headquartered in Indianapolis, Indiana provides consumers with an educational, guided experience and a choice of loan solutions with competitive pricing.

With a high-energy, supportive leadership team, Royal United Mortgage LLC. is a customer-focused, employee-owned company. Royal United Mortgage LLC. has been consistently recognized by both the Indiana Chamber of Commerce as well the Indianapolis Star as one of top places to work

Why You’ll Love Working at Royal United Mortgage LLC.

  • With Royal United Mortgage LLC., you’ll have control over your own destiny, your earnings potential and your growth
  • You’ll work in a team-oriented environment where you’ll have all the tools and training you need to succeed
  • You will get unparalleled initial and ongoing training from 3 skilled trainers as well as other leaders in the organization
  • You’ll work hard and have fun
  • Your leadership will be your coach and biggest supporter
  • You’ll work for a company that really cares about its employees and customers
  • If you’ve recently graduated from college, congratulations, with Royal United Mortgage LLC., you’ll not only learn a great profession but you’ll start making money right away.

Overview

Royal United Mortgage LLC., headquartered in Indianapolis, Indiana, is a privately held National Mortgage Lender that has been in business since 2008. The team strongly focuses on educating clients about the loan programs they invest in and providing a top-rated service experience. The business was founded with the mission to enrich lives in the communities it serves. It does so by offering an informed choice, competitive wholesale pricing, and by training employees to advise clients toward the best mortgage solutions for their individual short and long-term financial goals. Royal United Mortgage LLC. is a proud member of the Indiana Chamber of Commerce and the Better Business Bureau, and the company is consistently awarded Top Places to Work.

Culture

With over 20 years of experience, Royal United Mortgage LLC.’s leadership team promotes growth by supporting a collaborative environment with personal accountability. This allows the team to learn from each other and build a fulfilling career in the mortgage industry by improving the financial futures of each individual client. Every employee determines their personal achievements and plays an important role in the success of the company.

As a proud partner for many local charities, Royal United Mortgage LLC. encourages the team to get involved in the community by offering 4 paid volunteer hours each month.

How We Work

Royal United Mortgage aims to improve lives and provides a smooth mortgage experience.

Our process is to:

  1. Understand each individual’s short and long term financial goals
  2. Structure custom loan options so clients can make an informed choice
  3. Provide everything in writing before starting the loan application
  4. Communicate regularly and answer all questions as loans are processed
  5. Fund the best mortgage loan on the market for each client’s unique situation

The Mission

A few years ago, two young business leaders had a vision of what mortgage lending should be: respect and support for each customer, respect and support for each employee, and respect and support for each community they serve. Recognizing that turning this dream into reality required a team of uniquely talented employees, they sought out highly qualified individuals who shared their beliefs – only an intelligent, genuinely caring person need apply.

From this idea of a fresh, honorable approach to mortgage lending and a strong foundation of truly good people, Royal United Mortgage LLC. was born.

Since its establishment, the company has seen great success, won many national awards for customer service, is considered a Best Place to Work, has contributed countless dollars and hours to community service, is poised for a bright future, and is one of the most respected names in the industry.

Yet even with all of the accomplishments and the ongoing need to evolve with an ever-changing market, the original Vision, Mission and fundamental Beliefs have never wavered:

  • Consider each customer as a family member and give them unparalleled service and options designed specifically for their needs.
  • Treat each employee with dignity and provide them with the training, opportunity, culture and leadership they need to be successful and emotionally fulfilled.
  • Be more than just a contributor to worthy causes; be an integral part of the community and committed to making it better.

And finally, with every endeavor and interaction, it’s never forgotten that it’s all about real people helping real people.

Employee Events

  • Weekly & monthly formal recognition programs for employees and teams who exceed company expectations
  • Annualized incentive trips for top performers
  • Quarterly Corporate-wide incentives
  • Bi-Annual all-company events



Giving Back to the Community

Royal United Mortgage LLC. is a corporate sponsor for many local organizations. Most recently, it was named as the 2014, School on Wheels’ Corporate Partner of the Year.

As we continue to grow, it is important for us to give back to the communities we serve. We have chosen to be actively engaged with School on Wheels because we support their vision of breaking the cycle of homelessness by providing children in need with educational tools to be successful in life. We do this through our sponsorship and encouraging our employees to participate in this program. We are proud that our employees have donated many, many volunteer hours to School on Wheels as well as several other local organizations in the markets we serve.

Every month we set aside a portion of our profit to support organizations like School on Wheels, Habitat for Humanity Gleaners and the Indiana Blood Centers. We have a team of our employees that decides where those funds will be disbursed. It empowers our employees and provides them the opportunity to give back financially, as well as with their time.

Royal United Mortgage Reviews

4.0
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Recommend to a friend
Approve of CEO
Royal United Mortgage President and CEO Mike Keleher
Mike Keleher
177 Ratings
  • Featured Review

    "Unlimited Potential!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Royal United Mortgage full-time (More than a year)

    Pros

    Great training, leadership, and environment! You will earn as little or as much as you choose to - the people who put their heads down and do the work are rewarded. Those who expect a lot with little effort usually end up behind and frustrated.

    Cons

    Sometimes you have to stay late, but it is what it is!

See All 343 Reviews

Royal United Mortgage Photos

Royal United Mortgage photo of: Word Wall
Royal United Mortgage photo of: Year End Meeting
Royal United Mortgage photo of: Year End Meeting
Royal United Mortgage photo of: Thanksgiving
Royal United Mortgage photo of: Chili Cook-Off
Royal United Mortgage photo of: Dodgeball
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Royal United Mortgage Interviews

Experience

Experience
67%
8%
25%

Getting an Interview

Getting an Interview
51%
17%
17%
8
5
2

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Mortgage Advisor Interview

    Anonymous Interview Candidate in Austin, TX
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Royal United Mortgage (Austin, TX) in February 2017.

    Interview

    Applied online and received a call the next day from a recruiter. Was told I had to pass a credit check before I could even have an actual person interview. Passed the credit check and went on to in person interview which lasted 2 minutes then was put in front of a computer for assessments. That hurdle completed, then had to go back to watch people make calls to people that NEVER answered. Followed by a five minute conversation with a team lead about the crazy compensation structure. How do they pick people to work there based on credit and basic math tests? Who cares if people are qualified, just put them in if they know math and pay their bills on time?

    Interview Questions

See All 65 Interviews

Royal United Mortgage Awards & Accolades

  • Top Workplaces, The Indianapolis Star, 2014
  • BBB Accredited (A+), BBB, 2015
  • Top 10 in Customer Satisfaction, LendingTree, 2013
  • Best Places to Work in Indiana (Large), Best Companies Group, 2013
  • Companies to Watch, ISBDC, 2011
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Pledges & Certifications

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Veteran Hiring Commitment

Committed to helping America's military veterans find work

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