Working at Russell Cellular | Glassdoor

Russell Cellular Overview

Battlefield, MO
1001 to 5000 employees
1993
Company - Private
Telecommunications
$100 to $500 million (USD) per year
Russell Cellular, Inc. is an exclusive Verizon Premium Retailer specializing in wireless communication services. Currently, Russell Cellular has over 300 locations throughout Alabama, Arkansas, Arizona, Colorado, Florida, Georgia, Iowa, Illinois, Indiana, Kansas, Kentucky ... Read more

Mission: Our mission is to be the most successful & respected agent in the markets we serve. Our success will not be a matter of chance, but of commitment to the core values that define us. We are dedicated to being the model of integrity & excellence in ... Read more

Russell Cellular – Why Work For Us?


Join Russell Cellular in the fight for lives. One Heart at a Time.

Russell Cellular’s Support

Do you know how to save a life? In the United States, nearly 424,000 out-of-hospital cardiac arrests occur annually. Russell Cellular is helping the American Heart Association prepare bystanders around the nation to learn Hands-Only CPR™, a simple two-step process that can help you save a life!

 To help raise awareness and support cardiac arrest research, Russell Cellular will be collecting donations this season nationwide. You can show your support by stopping in at any of our locations for further details.

Our Goal

It is the goal of Russell Cellular to help bring awareness to the Community and to help build healthier lives, free of cardiovascular diseases and stroke.  To achieve this goal we will:  Raise funds for research,  Educate the public,  Fight for strong health policies & Support Local American Heart Chapters.

We want people to experience more to life’s precious moments.  It’s why we’ve made better heart and brain health our mission.  And until there’s a world free of heart disease and stroke, we’ll be here, working to make a healthier, longer life possible for everyone.

Why?  Life is why.

Join the Russell Cellular Team

Interested in a career with Russell Cellular? Apply and we will get back with you!


Management Team

Sales Management Team

We believe in the power of technology to solve just about anything. And we’ve put our sharpest minds to the task. Whatever your passion and expertise, when you join Russell Cellular, you’ll find a sales team determined to change the world and empower our customers to do the same. You’ll tackle challenges that will continually spark your intellect, fuel your passion and drive your professional growth


Opportunity, Value, Team

The 3 Pillars of Employee Experience

We provide opportunity for personal and professional development in a positive environment.  We value, recognize, and reward contributors to our success.  Our team is empowered and challenged to make a difference in the lives of our customers and each other every day.  Join Russell Cellular, and create an inspiring career in the wireless industry under one statement: “Opportunity, Value, Team.”


Wireless Sales Representatives

Local Sales Team

Sell technologies like the latest mobile devices, smart home services, and more to consumers which will enhance their lives.  Experience great online and on the job training with the opportunity to work alongside a skilled sales team.  We want you to be successful. After all, your success is ours, too.  Together, we’ll strengthen our impact and create worldwide change through powerful technology.


Equal Employment Opportunity

We’re proud to be an equal opportunity employer – and celebrate our employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.  Different makes us better.

Russell Cellular, Inc. is an exclusive Verizon Authorized Retailer specializing in wireless communication services. Established in December of 1993, as a home based business, owner Jeff Russell began as a lone sales representative selling Alltel Wireless from the trunk of his old Dodge Omni.   Formerly a turkey farmer, Jeff was intimidated by big business and large towns. His fear of cold calling caused him to develop a strong referral program with the farmers and small business owners that were his first customers.

Jeff developed his sales technique and soon hired a few outside sales representatives, all of them selling from the trunks of their cars. By the end of 1994, a customer base had been established and two retail locations were opened. Kym, Jeff’s wife and partner, began managing the home based office allowing Jeff to focus on sales, marketing and finances.

The Corporate Office was moved out of the Russell’s home into a new Springfield, Missouri location and three new rural offices were added. Russell Cellular was recognized as Alltel’s top selling agent. Additional administration staff was hired and a sales manager was brought in to focus on the rapidly growing sales force. Sales continued to soar, and Jeff Russell was awarded the 1998 Small Business Association Young Entrepreneur of the Year award for the Kansas City District. Russell Cellular continued into 2002 with their first acquisition of a long standing competitor in Springfield, Missouri. Several new locations were added as Russell Cellular expanded into new markets.

The Springfield Business Journal named Russell Cellular as the area’s fastest growing company of 2004.  2007 and 2008 were record breaking years in sales as well as profits. Russell Cellular was named among the 2008 “Dynamic Dozen” fastest growing companies in Southwest Missouri.

In January 2009, Russell Cellular held a 15-year anniversary celebration in their brand new Corporate Office located in Battlefield, Missouri, just a few miles south of Springfield. That same year after the Alltel and Verizon merger was announced; Russell Cellular completed the daunting task of converting their 100+ Alltel stores to Verizon.   Russell Cellular was again the winner of the Springfield Business Journal’s 2010 “Dynamic Dozen” award, as the fastest growing company in Southwest Missouri.

One of Russell Cellular’s greatest challenges has been to respond to the pressures of the industry while maintaining the operation of the company in a way that is true to the foundational core values of the organization. In 2012, the leadership team focused on creating a more positive Customer Experience and Employee Experience, adding a Vision Statement and implementing the three pillars of Employee Experience: Opportunity, Value, and Team.  In December 2013, Russell Cellular celebrated their 20-year anniversary. This 20-year milestone was followed by a year of exponential growth and record-breaking sales, including 6 consecutive months of record sales in July through December, 2014.

In 2015, Russell Cellular continued its pattern of growth into new states and Verizon markets. The Fall of 2015 ushered in the acquisition of stores in the northeastern U.S. Stores in New York City and locations in central Pennsylvania marked Russell Cellular’s easterly expansion, and it’s first growth into major metropolitan markets. By the beginning of 2016, Russell Cellular maintained over 300 locations in 25 states.

Russell Cellular’s future includes growth of existing store sales, as well as new locations that strengthen the company’s partnership with Verizon. Regardless of the changes the company may experience, Russell Cellular will always strive to maintain its core values and foundational principles that helped drive their success for over 20 years.

Russell Cellular Reviews

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Jeff Russell
91 Ratings
  • Featured Review

    "Great company to work for!"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Russell Cellular full-time (More than 5 years)

    Pros

    I truly feel that they value their employees. A lot of extra time and money goes into making everyone feel that the company and owners care, despite how hard it is to do that when you become a larger company with over 1,000 employees in 25+ states.

    Russell Cellular makes an effort to invest in their employees futures and promotes from within the majority of the time. The upper management team is very personable and genuinely cares about their staff (as with any company, I am sure there are exceptions.)

    It's exciting to work for a company that is always growing and changing. If change doesn't energize you, this is not the right place for you!

    Cons

    Sometimes people are given too many chances to improve. It's an endearing quality to try to make it work, but at some point it's a detriment to other team members to hang on to a leader who isn't working out.
    High turnover can make it difficult for those of us that have been here a long time. Some changes in the pay/commission structure were made in the last two months, so hopefully better employee retention will be a result of these changes.

    Advice to Management

    Continue to show that you care about employees, even when it seems under-appreciated. Continue to find ways to improve employee retention despite the competitive retail world.

See All 152 Reviews

Russell Cellular Photos

Russell Cellular photo of: DSM mixer
Russell Cellular photo of: Employee Luncheon
Russell Cellular photo of: Giving back and having fun!
Russell Cellular photo of: October Leadership Summit 2014
Russell Cellular photo of: December donation to The Women's Crisis Center of South Arkansas
Russell Cellular photo of: American Heart Association Heart Walk 2015 Kickoff
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Russell Cellular Interviews

Experience

Experience
39%
28%
32%

Getting an Interview

Getting an Interview
75%
12%
4%
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  1.  

    Store Manager Interview

    Anonymous Employee in Milton, FL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Russell Cellular (Milton, FL) in June 2017.

    Interview

    applied and 4 days later got a call for last minute interview did background check same day and 6 days later got offer. interview was very easy and got along with DM and RM from the start allowing me to breeze through the interview and talk about my history

    Interview Questions

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Russell Cellular Awards & Accolades

  • Inc. 5000 Fastest Growing Private Companies in America, Inc. 5000, 2016
  • Economic Impact Award Honoree, Springfield Business Journal, 2016
  • Inc. 5000 Fastest Growing Private Companies in America, Inc. 5000, 2015
  • Inc. 5000 Fastest Growing Private Companies in America, Inc. 5000, 2014
  • Dynamic Dozen, Springfield Business Journal, 2010
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