I have been working at SCAN Health Plan full-time (More than 3 years)
The environment is very friendly and the staff is great. The pay and benefits are by far the best!
Sometimes we have to deal with rude, lonely and mentally ill elders and it breaks my heart. We get blamed for everything good and the bad, mostly the bad because members automatically speaking to us first.
Advice to Management
Treat your staff the way you are and you'll have the great turn out of calls and if environment. Incorporate others ideas to come up with ways to make us a stronger team.
I applied online. The process took 3 weeks. I interviewed at SCAN Health Plan (Long Beach, CA) in February 2016.
Panel interview with director and department supervisors. The interview was pretty informal, short and sweet stress level wasn't bad. Typical questions nothing out of left field. Atmosphere was casual everyone was super friendly ultimately the experience was good.
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