Working at SECURUS Technologies | Glassdoor

SECURUS Technologies Overview

Carrollton, TX
1001 to 5000 employees
Company - Private
Enterprise Software & Network Solutions
$100 to $500 million (USD) per year
Securus Technologies provides leading edge civil and criminal justice technology solutions that improve public safety and modernize the incarceration experience. Thousands of public safety, law enforcement and corrections agencies rely on Securus for secure, simple and powerful ... Read more


Securus Technologies is committed to serve and connect by providing emergency response, incident management, public information, investigation, verification, communication, information ... Read more

Company Updates

  • Did you know that Human Trafficking is the fastest growing crime in the world? Securus Technologies is linking arms with IN OUR BACKYARD to raise awareness of this horrific crime. Visit to learn more. Or call 1.888.373.7888 to report suspected human trafficking.


    Linking Freedom * IN OUR BACKYARD

    In connection with our year-round anti-trafficking efforts, IN OUR BACKYARD (IOB) has worked for the last ten consecutive years to eradicate sex trafficking surrounding the Super Bowl through partnerships with top law enforcement, nonprofits and government agencies in host cities across America.

  • A very interesting read published last week in the Morning Consult, a beltway publication focused on the intersection of tech and policy. In it, Securus Technologies' CEO, Robert Pickens, argues that misinformation and bad-faith rhetoric threatens the progress incarcerated people have made thanks to technology.

    Technology Can Make Our Prison System Safer and More Just

    Technologies used by prisons across the country are under attack - not by hackers, but by a small group of critics and activists distorting the facts about products that benefit incarcerated people and keep the public safe.

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SECURUS Technologies – Why Work For Us?

Securus Technologies connects family and friends to the incarcerated through superior communication services.   As the largest inmate communications provider, we help maintain relationships between inmates and their family and friends through easy to use inmate calling options and video visitation from anywhere using Apple® or Android® smartphones, tablets or PCs.

Securus Technologies is headquartered in Dallas, Texas, and serves more than 3,400 public safety, law enforcement and corrections agencies and over 1.2 million inmates across North America.

Securus Technologies - Connecting What Matters

For more than 25 years, corrections industry constituents - facilities, inmates, and the family and friends of inmates - have relied on Securus Technologies and its predecessor organizations for communication solutions designed to fulfill their specialized needs.  In recent years, Securus has strategically executed a revolutionary growth plan by acquiring organizations offering complimentary products and services beyond communications, fortifying Securus' position in the industry as the leading provider of full-spectrum Civil and Criminal Justice Technology Solutions.  

We will continue to build our story by connecting what matters to our partners and customers.  Please explore our timeline.


January 29th, Securus launched the industry's most comprehensive set of inmate services with the ConnectUs operating system, the first inmate-facing operating system of its kind on the market, which automates critical operations for corrections agencies while delivering unlimited applications to inmates

January 14th, Securus acquired CellBlox, a leading provider of Managed Access Systems (MAS) that limit the use of contraband wireless units in prisons and jails


November 21st, Securus acquired exclusive rights to Jobview's 2nd Chance™ application where Securus will distribute their application throughout the corrections industry to help reduce recidivism

November 11th, Securus entered into an exclusive distribution agreement with Vanu, Inc. where Securus will provide managed wireless access systems that will limit the use of contraband wireless units in prisons and jails in the United States

November 6th, Securus installed the largest corrections video visitation project in the United States for Maricopa County, Arizona, with construction of a 600 Video Visitation Terminal Project allowing inmates to receive worldwide video calls

August 1st, Securus purchased selected assets from General Security Services Corporation (“GSSC”) adding additional services to its industry-leading GPS offender monitoring business and expanding base of customers for STOP

June 11th, Securus acquired JLG Technologies and affiliated companies, the leading supplier of continuous voice biometric analysis and investigative tools to the corrections and law enforcement sectors

March 3rd, Securus acquired Telerus, the leading provider of sophisticated automated interactive voice response systems to the corrections sector throughout the United States


December 20th, Securus acquired Satellite Tracking of People (STOP), LLC., the leading provider of active global positioning systems (GPS) based offender monitoring devices in the United States

November 18th, Securus acquired Archonix Systems, LLC, the leading provider of jail management systems, emergency dispatch, court monitoring, and business intelligence systems for the corrections, law enforcement, government services, and emergency management sectors

June 10th, Securus launched newly redesigned Website and account management portal, Securus Online, transforming the family and friend customer experience by providing a new, mobile-enabled Web experience that unifies all Securus communication services under one account

April 30th, Abry Partners acquired Securus Technologies from Castle Harlan


July 3rd, Securus acquired DirectHit Systems, Inc., a provider of sophisticated investigative, data analysis tools for law enforcement and corrections clients (THREADS™ Product)

March 19th, Securus acquired Primonics, Inc., a leading provider of video visitation services to the corrections industry


May 31st, Castle Harlan acquired Securus Technologies from H.I.G. Capital

January 6th, Securus completed transformation of its sophisticated customer service call center to a 225 set in-sourced operation providing service 24 hours a day, 7 days a week, 52 weeks a year, in order to support the largest and best-equipped call center in the industry


September 9th, H.I.G. Capital acquired all outstanding Evercom stock. The merger of the two correctional industry giants—T-Netix, Inc. and Evercom Systems, Inc.—formed the company, Securus Technologies, Inc.

March 5th, H.I.G. Capital, a Miami-based private equity firm with more than $1 billion of equity capital under management, purchased the outstanding shares of T-Netix, Inc. common stock.


Evercom Systems, Inc., formerly Talton Holdings, was incorporated. Over the next several years, Evercom grew through acquisition. The company acquired several inmate telephone service providers across the United States with a strategy built on becoming the leading correctional industry telecom provider to facilities nationwide


T-Netix, Inc. acquired eight affiliated companies in the inmate phone business and the assets of two other companies


Tele-Matic merged with Star Ventures, Inc.


T-Netix, Inc. began under the name Tele-Matic Corporation, which was incorporated in 1986

Our Core Values

We seek to hire associates exhibiting the following qualities that align with our corporate values:

  • INNOVATIVE - We are innovators seeking new ways to make a positive change in the world.  We make technological advancements resulting in numerous patents.
  • EXCEPTIONAL - We are outstanding and remarkable people, industry leaders that stand out through amazing customer service.
  • FOCUSED - We are committed to keeping our attention on our clients, while delivering products and services solely for civil and criminal justice agencies.
  • TRUSTWORTHY - We strive to operate with transparency and embody the highest levels of integrity, honesty and truthfulness.

Corporate Culture

Securus has built a solid reputation as a strong competitive leader in our industry. Securus operates in an environment of innovation, teamwork, and customer service excellence.

We acknowledge the hard work of our associates through various recognition programs and corporate events, and foster a dynamic and diverse corporate culture.

Proud IMAGE Partner

Securus has developed sound employment practices to ensure the best candidates are hired to work for the company. Securus participates in the IMAGE program and has partnered with the US Immigration and Customs Enforcement division of the US Department of Homeland Security to prevent the hiring of individuals who are not authorized to work in the United States. E-Verify, the Department of Homeland Security (DHS) employment eligibility verification program, will be used to verify the employment eligibility of new hires within three (3) days of employment.

Competitive Compensation and Benefits

Securus provides a competitive pay and benefits package. Benefits include two Medical and Dental Plans, Vision Care, Life Insurance, Short and Long-Term Disability Benefits.

Medical and dependent flexible spending accounts are also available for reimbursement of covered expenses with pre-tax dollars.

Time Off

Securus offers eligible full-time associates paid time off including vacation, sick, and personal days. We also provide time off for major holidays.

401(k) Retirement Savings Plan

Securus offers both traditional and ROTH 401(k) options with an employer match. A wide variety of investment options are available through Fidelity Investments.

College Savings Plan

Securus offers a Section 529 College Savings Plan for associates to save for their family's college expenses.

Training and Development

Securus offers a wide range of on the job skill and knowledge training to all associates. Through our tuition assistance program, Securus encourages its associates to pursue programs professional growth outside the company.

SECURUS Technologies Reviews

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Robert Pickens
19 Ratings
  • Featured Review

    Helpful (2)

    "Best job"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at SECURUS Technologies full-time


    I love this job. The best call center I've worked for. The cubicle are a nice SIZE. The building is nice and clean. The supervisors actually help you and you can move up in position really fast it just depends on you.



    Advice to Management

    Keep up the great work!

See All 205 Reviews

SECURUS Technologies Photos

SECURUS Technologies photo of: Securus Technologies Headquarters. Photo by Justin Clemmons
SECURUS Technologies photo of: Securus Gives Back - Feed My Starving Children 2018
SECURUS Technologies photo of: Talent Acquisition Team Members attend LinkedIn Event
SECURUS Technologies photo of: Securus Technologies and our subsidiaries - Guarded Exchange, GovPayNet, and JPay celebrate Red Nose Day in support of the fight to end child poverty.
SECURUS Technologies photo of: Securus Technologies Headquarters. Photo by Justin Clemmons.
SECURUS Technologies photo of: Securus Technologies Headquarters. Photo by Justin Clemmons.
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SECURUS Technologies Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Customer Service Representative Interview

    Anonymous Employee in Carrollton, TX
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took a week. I interviewed at SECURUS Technologies (Carrollton, TX) in November 2017.


    Process was simple and straightforward with extra emphasis on availability and flexibility. If you are flexible then you should be hired in the interview. Usually the hiring manager will have a one on one with you in his /her office.

    Interview Questions

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SECURUS Technologies Awards & Accolades

  • CEO World Awards GOLD - CEO Achievement of the Year, SVUS Awards®, 2018
  • Five Golden Bride Awards - Gold, Dallas Business Wire, 2017
  • Executive of the Year, The Stevie International Business Awards, 2017
  • Silver Stevie® Award - Customer Service Training Team of the Year, Dallas Business Wire, 2017
  • American Business Awards - Executive of the Year, Stevie® Awards, 2018
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Pledge to Thrive

Taking steps to prioritize employee well-being

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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