Working at SYKES | Glassdoor

SYKES Overview

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Tampa, FL
10000+ employees
1977
Company - Public (SYKE)
Staffing & Outsourcing
$1 to $2 billion (USD) per year
Unknown
Sykes Enterprises, Incorporated is a leading provider of multichannel demand generation and customer engagement services for Global 2000 companies and their end customers. SYKES’ differentiated full lifecycle solutions and services — digital marketing, sales ... Read more

SYKES Reviews

2.8
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SYKES President & CEO Chuck Sykes
Chuck Sykes
1,084 Ratings
  • Helpful (10)

    "Was very easy to get hired"

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    Current Employee - Fulfillment in Boise, ID
    Current Employee - Fulfillment in Boise, ID
    Recommends
    Positive Outlook

    I have been working at SYKES full-time (More than a year)

    Pros

    Paid training, multiple shifts to choose from, not too busy, promotions from within the company, easy to switch shifts.

    Cons

    Not allowed to have pen or paper at the desk, lots of downtime between calls, turnover rate makes it hard to keep friends within the company, some managers are much better than others.

    Advice to Management

    QA scores should always come with explanations and improvement advice. Don't switch shifts around just because you can.

See All 2,638 Reviews

SYKES Photos

SYKES photo of: SYKES Global Headquarters
SYKES photo of: Amherst, NY
SYKES photo of: Fort Smith, AR
SYKES photo of: Fort Smith, AR
SYKES photo of: Sherbrooke, Quebec, Canada
SYKES photo of: Sherbrooke, Quebec, Canada
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SYKES Interviews

Experience

Experience
64%
17%
19%

Getting an Interview

Getting an Interview
72%
11%
6%
4
3
3
1

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (19)  

    Agent Interview

    Anonymous Employee in Fort Smith, AR
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at SYKES (Fort Smith, AR) in February 2014.

    Interview

    They took me into a room and sat down with me one on one. Asked me a few questions, then a second interviewer came in and did the same after the first left. Went and took a multiple choice exam dealing with basic math and what not. Followed by an oral drug test later.

    Interview Questions

    • Tell me a time when you had a disagreement with a customer.   4 Answers
See All 699 Interviews

SYKES Awards & Accolades

  • Governor's Achievement Award, Pennsylvania Career Link, 2015
  • Fit-Friendly Worksite Gold Achievement, American Heart Association, 2015
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

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