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SYKES Overview

Website www.sykes.com
Headquarters Tampa, FL
Size 10000+ Employees
Founded 1977
Type Company - Public (SYKE)
Industry Business Services
Revenue $1 to $2 billion (USD) per year
SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. We provide an array of customer contact management solutions to market leaders around the world, primarily in the Communications, Financial ... More

Mission: Our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands.

Company Updates

  • AHA Fit-Friendly Worksite Gold Achievement SYKES is excited to announce that we have been awarded the Gold Achievement for the American Heart Association’s ‘Fit-Friendly Worksite’! Increasing healthy lifestyles and promoting a culture of wellness are part of SYKES top priorities.

  • Congratulations SYKES Allentown and SYKES Langhorne for being honored with the 2015 Governor’s Achievement Award - PA Department of Public Welfare! SYKES was one of three companies to be receive this honor. Additionally, the company was also nominated in two different counties independently... which is very rare. This award is presented to companies who work closely with CareerLink, a Pennsylvania state agency that helps the unemployed develop their interview skills, draft resumes, and job search skills among other valuable services. - http://glassdoor.com/slink.htm?key=vI6VT

SYKES – Why Work For Us?

People Serving People

SYKES may just be one of the world's best kept secrets.  Chances are that you have spoken to us several times and just did not realize it.  We represent Fortune 500 companies and we are THEIR CUSTOMER SERVICE.  You may have called your bank, your software provider, your healthcare organization or your mobile service and spoken to one of our more than 50,000 employees worldwide. 

For more than 30 years, SYKES has been in the business of creating and maintaining satisfying relationships between client companies and their customers. During this time, we have been creating gratifying jobs and helping individuals to grow successful careers for thousands of employees located all around the globe.  As one of the premier customer contact management companies in the world, SYKES offers job opportunities at every level, in a variety of interesting areas, and with a competitive compensation and benefits package. The possibility of an exciting career and a bright future at SYKES is ahead of you.  Come grow with us!

Whether you are just looking to start your career or build upon your experience, we have opportunities.  The majority of our employees start off their career with SYKES as a customer service representative, call center agent, or inbound sales represenative.  Armed with a High School degree or G.E.D. and the motivation to success, you can learn the skills.  With time, experience, and the right performance you might just be running one of our call centers in the future.  As a matter of fact, nearly all of our Site Directors were agents themselves at one point. We strongly believe in promoting our employees and career advancement is one of our top priorities. However, we also have so many other benefits, so if a big promotion is not what you are looking for check out some of our other great benefits.

  • Phenomenal Coworkers and a Coaching Culture
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Life insurance
  • Supplemental life insurance for dependents
  • 401K with company match
  • Paid vacations
  • Paid time off
  • Tuition reimbursement program
  • Special incentives for performance
  • 4 Extra days off per year for good attendance
  • Drug free work place
  • Office environment
  • Ongoing product and leadership training

SYKES is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. 



SYKES is a global leader in providing customer contact management solutions and services in the business process outsourcing (BPO) arena. SYKES provides an array of sophisticated customer contact management solutions to Fortune 1000 companies around the world, primarily in the communications, financial services, healthcare, technology and transportation and leisure industries.

SYKES specializes in providing flexible, high quality customer support outsourcing solutions with an emphasis on inbound technical support and customer service. Headquartered in Tampa, Florida, with customer contact management centers throughout the world, SYKES provides services through multiple communication channels including phone, email, web and chat.

Utilizing its integrated onshore/offshore global delivery model, SYKES serves its clients through two geographic operating segments: the Americas (United States, Canada, Latin America and Asia Pacific) and EMEA (Europe, Middle East and Africa). SYKES also provides various enterprise support services in the Americas and fulfillment services in EMEA, which include multi-lingual sales order processing, payment processing, inventory control, product delivery and product returns handling.

Our mission
Our mission is to make our clients more efficient and more profitable while improving loyalty to their company brands.

Our vision
SYKES will be the Global Standard for delivering value-based customer contact management solutions tailored to the unique needs of our clients.

Our core values
All SYKES Employees are expected to maintain high personal and professional standards of conduct and integrity.

Our culture
What sets us apart from others is not just the diversity of our skills and expertise, but the quality of employees we attract. SYKES' people are real people - motivated, intelligent, resourceful, caring, and, most important, committed to quality service and PRIDE in performance. 

It is important that every SYKES employee embraces PRIDE in Performance and applies its principles:

P - Professional in everything we do
R - Respectful of the diversity, culture and ideas of others
I - Integrity is the core of our character
D - Dependable to others
E - Excellence is your work's autograph

SYKES is in the business of serving our clients' customers with excellence…what better way to do that than with PRIDE.

The SYKES Science of Service®
To help our clients become more profitable in their existing customer relationships, we've adopted a scientific methodology into our own service model.

Chuck Sykes, our CEO is passionate about participating in the community and giving back. 

undefinedWe are proud to participate in and support several community initiatives around the world. From promoting local exercise programs to providing clinical health services around the world, we understand the importance of giving back. 

It’s Life. Improved. 

Below is a sampling of a few of the social programs SYKES participates in around the world:

SYKES is proud to have devoted the last 30 years to “People Serving People.” This is a commitment we extend to our shareholders, clients, employees and communities alike. 

Employee Relief Fund

undefinedIn the true spirit of what our philathropic efforts are all about, the USA operations team has set up a fund where employees are encouraged to help other employees in need by donations.  SYKES endowed the fund initially and employees can contribute tax deductible donations.  Employees who find themselves in need may request a grant to support them during a personal crisis.  We have already been able to help countless of our own who have suffered a personal loss or tragedy.

Empowering People.  Promoting Environmental Responsibility.  

SYKES knows the power of a single person.  That’s why we equip and empower our people to serve others one call at a time.  We approach our environmental responsibility in much the same way.  By enabling our 50,000+ employees around the world to act in an environmental-friendly way, – through recycling programs, energy conservation measures and employee environmental awareness programs – we are contributing to environmental preservation one person at a time.

 undefinedSYKES CARES is the philanthropy program of SYKES in the Philippines. Primarily established as an education advocacy arm, SYKES CARES has launched programs geared towards increasing access to education by providing educational facilities and equipment to underprivileged communities. SYKES CARES also promotes literacy and, to date, rolls out relevant and sustainable education-based projects on an annual basis.  

undefinedThe annual event held in Tampa, Our Heroes Luncheon honors our everyday heroes — the ones that help us, protect us, serve us, and save us, each and every day.



SYKES proudly supports the mission of the American Diabetes Association is to prevent and cure diabetes and to improve the lives of all people affected by diabetes.


undefinedSembrando Esperanza is an initiative of SYKES Costa Rica. This program is supported by more than 400 volunteers who participate in activities designed to improve the conditions of one-teacher schools that do not receive financial support.


undefinedSYKES is proud to support America's Second Harvest -- the nation's largest charitable hunger-relief organization: A network of more than 200 member food banks and food-rescue organization, serving all 50 states, the District of Columbia, and Puerto Rico.


SYKES has partnered with the American Heart Association to fight America's No. 1 and No. 3 killers — heart disease and stroke. By committing to live healthier lives and raising funds to support the American Heart Association, SYKES is walking their way to a healthier tomorrow.


undefinedSYKES U.S. offices recognize U.S. Domestic Violence Awareness Month in October. By bringing manager awareness programs and general information to all employees, SYKES U.S. offices are working to help bring an end to the sad and devastating affects of domestic violence. .

SYKES Reviews

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SYKES President, CEO, and Director Chuck Sykes
Chuck Sykes
355 Ratings
  • Featured Review

    Helpful (18)

    Metrics Team Supervisor

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Metrics Team Supervisor in Atlanta, GA
    Current Employee - Metrics Team Supervisor in Atlanta, GA
    Positive Outlook
    Approves of CEO

    I have been working at SYKES full-time (More than 3 years)


    working from home is a great experience I have been with sykes for 3 years now I enjoy my job immensely advancement opportunities are available all the time


    no cons for me I love it here

    Advice to Management

    keep up the good work

SYKES Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Accepted Offer
    Negative Experience
    Easy Interview


    I applied online. I interviewed at SYKES.


    This was a group interview, we listened to calls and gave feedback on the customer service. We were divided and spoken with individually if we were given an offer. The process was not personalized as they spoke with each of us for less than 5 minutes.

    Interview Questions

    • What do you think of working from home and do you have a quiet environment? Can you commit to a schedule for 1 year and a training for 2 months?   Answer Question

SYKES Awards & Accolades

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  • Governor's Achievement Award, Pennsylvania Career Link, 2015
  • Fit-Friendly Worksite Gold Achievement, American Heart Association, 2015
  • Tampa Bay Ethics Award, University of Tampa Center for Ethics, 2012
  • Large Employer of the Year, Tampa Lighthouse and Able Trust, 2012
  • American's Most Trustworthy Companies, Forbes, 2012
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