Working at SYKES | Glassdoor

SYKES Overview

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Tampa, FL
10000+ employees
1977
Company - Public (SYKE)
Staffing & Outsourcing
$1 to $2 billion (USD) per year
Unknown
SYKES has thrived for almost four decades doing one thing exceptionally well: helping people feel like they truly matter.
Today, we're a global leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily ... Read more

SYKES Reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
821 Ratings
  • "Rollercoaster"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - CS Agent
    Current Employee - CS Agent
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at SYKES full-time (Less than a year)

    Pros

    They are flexible and understand life happens. The people are positive and will go to bat for you if you do well at your job.

    Cons

    Training is a little tough to get through. The classes are so large that people get stuck or left behind.

    Advice to Management

    Have smaller training classes so that the people who move quickly are being bored to death by the people who don't. In fact, starting a training class with two trainers for the first week and then splitting off into two training groups based on learning speed would be most helpful.

See All 2,035 Reviews

SYKES Photos

SYKES photo of: SYKES Global Headquarters
SYKES photo of: Amherst, NY
SYKES photo of: Fort Smith, AR
SYKES photo of: Fort Smith, AR
SYKES photo of: Sherbrooke, Quebec, Canada
SYKES photo of: Sherbrooke, Quebec, Canada
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SYKES Interviews

Experience

Experience
64%
17%
19%

Getting an Interview

Getting an Interview
72%
11%
6%
4
3
3
1

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Tax Support Representative Interview

    Anonymous Employee in Denver, CO
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 1 day. I interviewed at SYKES (Denver, CO) in December 2017.

    Interview

    First you need to select an interview time if you are interested in the job available for work at home . They will provide you a link in your email wherein you need to log in as a guest then once you are logged in, you will be connected to Adobe Room where the hosts/recruiters will provide you a link to take an assessment. In the Adobe Room, you have the ability to chat with the hosts and other applicants. The Assessment will take about 45 minutes to complete. If you pass the assessment you will continue with the next process otherwise they will ask you to leave the room. After assessment they will provide another link for you to share your webcam along with the other applicants who passed the test. You will be able to see each other. Also they will ask you to dial a number on your mobile phone with conference# and password so you can join in, then they will ask each applicant to read a script provided in the Adobe Room. You will be able to hear each other also. After reading the script, the recruiter/s will send you a message in the Adobe Room if you passed or not. Then they will send you an information about the next process such as Background Check, etc.

    Interview lasted for about 2 hrs because of the number of applicants in that time frame but process is fairly easy. Just make sure you pass the assessment first.

    Interview Questions

See All 557 Interviews

Company Updates

  • Welcome to SYKES Germany!
    http://glassdoor.com/slink.htm?key=vQYQQ

  • Peek inside operations at our Las Vegas site: http://glassdoor.com/slink.htm?key=vQ0hF

    SYKES - Las Vegas, Nevada

    https://www.sykes.com/ SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries. SYKES' differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention.

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SYKES Awards & Accolades

  • Best Places to Work, Tampa Bay Business Journal, 2016
  • Governor's Achievement Award, Pennsylvania Career Link, 2015
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