Working at SYKES | Glassdoor

SYKES Overview

www.sykes.com
Tampa, FL
10000+ employees
1977
Company - Public (SYKE)
Business Services
$1 to $2 billion (USD) per year
SYKES has thrived for almost four decades doing one thing exceptionally well: helping people feel like they truly matter.
Today, we're a global leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily ... Read more

Company Updates

  • Check out Emily's success story with SYKES: http://glassdoor.com/slink.htm?key=vQ5pa

    Emily Ghosh Success Story. Work Learn Grow at SYKES.

    http://www.sykes.com/ SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries. SYKES' differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention.

  • Costa Rica's public school year began this week. ComprometeRSE, our social responsibility program donated 1,500 packages to different communities in need, but especially to their native regions. We believe in the power of Education! #SYKESgivesback

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SYKES – Why Work For Us?



We Help People, One Caring Interaction at a Time 

The culture of our company is all about service, helping people, teamwork and a belief in excellence. It isn’t about being complacent or accepting of the status quo; it’s about doing things better. So, if you love a challenge and want the experience of working in a global company where you are constantly learning and being exposed to many cultures – you’re going to do great at SYKES.

We are committed to finding talented from people across the globe who are dedicated to our philosophy of always reaching higher. At SYKES, we challenge ourselves to do better tomorrow than we did today. This mission is what drives us in our development, recognition and retention of our most vital asset – our people. Across the world, we are one team – dedicated to taking ourselves and our clients further than we’ve ever gone before.

  • Phenomenal Coworkers and a Coaching Culture
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Life insurance
  • Supplemental life insurance for dependents
  • 401K with company match
  • Paid vacations
  • Paid time off
  • Tuition reimbursement program
  • Special incentives for performance
  • 4 Extra days off per year for good attendance
  • Drug free work place
  • Office environment
  • Ongoing product and leadership training

SYKES is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. 

EEO/AA/M/F/Vet/Disability

We are proud to participate in and support several community initiatives around the world. From promoting local exercise programs to providing clinical health services around the world, we understand the importance of giving back. 


SYKES Reviews

2.8
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Recommend to a friend
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
580 Ratings
  • "Good Mostly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Specialist
    Former Employee - Billing Specialist
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SYKES full-time (More than a year)

    Pros

    work at home, nice people

    Cons

    some programs have bad management, insurance is worthless

See All 1,506 Reviews

SYKES Interviews

Interview Experience

Interview Experience
63%
18%
18%

Getting an Interview

Getting an Interview
71%
11%
7%
2
2
2
0

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1. Helpful (99)  

    Accepted Offer
    Positive Experience

    Interview

    Applied online. Got a email the next day to set up a interview over the phone and computer. You have the option of going in but I chose over the phone. You are placed in a group interview where you are given 12 questions to answer. They give you 50 minutes. They will ask you to read one of the questions and your answer so their able to hear your voice. They will cut whoever didn't do well. If you do good you move on to the next step. The online assessment which takes a hour. Once completed it will send your recruiter the results and if you did well you get a face to face interview. At the end of your 2nd interview they will let you know if you got the job.

    Interview Questions

    • Why do you want to work for Sykes?   2 Answers
    • A angry customer called you complaining their child made a $300 purchase on their credit card. How would you handle this situation?   5 Answers

    Negotiation

    No negotiation. I was fine with what they offered.

See All 433 Interviews

SYKES Awards & Accolades

  • Best Places to Work, Tampa Bay Business Journal, 2016
  • Governor's Achievement Award, Pennsylvania Career Link, 2015
  • Fit-Friendly Worksite Gold Achievement, American Heart Association, 2015
  • Tampa Bay Ethics Award, University of Tampa Center for Ethics, 2012
  • Large Employer of the Year, Tampa Lighthouse and Able Trust, 2012
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