I have been working at SYKES full-time (Less than a year)
They are flexible and understand life happens. The people are positive and will go to bat for you if you do well at your job.
Training is a little tough to get through. The classes are so large that people get stuck or left behind.
Advice to Management
Have smaller training classes so that the people who move quickly are being bored to death by the people who don't. In fact, starting a training class with two trainers for the first week and then splitting off into two training groups based on learning speed would be most helpful.
I applied online. The process took 1 day. I interviewed at SYKES (Denver, CO) in December 2017.
First you need to select an interview time if you are interested in the job available for work at home . They will provide you a link in your email wherein you need to log in as a guest then once you are logged in, you will be connected to Adobe Room where the hosts/recruiters will provide you a link to take an assessment. In the Adobe Room, you have the ability to chat with the hosts and other applicants. The Assessment will take about 45 minutes to complete. If you pass the assessment you will continue with the next process otherwise they will ask you to leave the room. After assessment they will provide another link for you to share your webcam along with the other applicants who passed the test. You will be able to see each other. Also they will ask you to dial a number on your mobile phone with conference# and password so you can join in, then they will ask each applicant to read a script provided in the Adobe Room. You will be able to hear each other also. After reading the script, the recruiter/s will send you a message in the Adobe Room if you passed or not. Then they will send you an information about the next process such as Background Check, etc.
Interview lasted for about 2 hrs because of the number of applicants in that time frame but process is fairly easy. Just make sure you pass the assessment first.
Welcome to SYKES Germany!
Peek inside operations at our Las Vegas site: http://glassdoor.com/slink.htm?key=vQ0hF