Working at SYKES | Glassdoor

SYKES Overview

Tampa, FL
10000+ employees
1977
Company - Public (SYKE)
Business Services
$1 to $2 billion (USD) per year
SYKES has thrived for almost four decades doing one thing exceptionally well: helping people feel like they truly matter.
Today, we're a global leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily ... Read more

Company Updates

  • We are in Berlin, too: http://glassdoor.com/slink.htm?key=vQlQN

    SYKES Berlin - Be part of the International Community (revised)

    https://www.sykes.com/ SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries. SYKES' differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention.

  • Do you want to work, and learn, and grow? http://glassdoor.com/slink.htm?key=vQlXU

    Doug on Work, Learn, Grow at SYKES

    https://www.sykes.com/ SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries. SYKES' differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention.

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SYKES – Why Work For Us?



We Help People, One Caring Interaction at a Time 

The culture of our company is all about service, helping people, teamwork and a belief in excellence. It isn’t about being complacent or accepting of the status quo; it’s about doing things better. So, if you love a challenge and want the experience of working in a global company where you are constantly learning and being exposed to many cultures – you’re going to do great at SYKES.

We are committed to finding talented from people across the globe who are dedicated to our philosophy of always reaching higher. At SYKES, we challenge ourselves to do better tomorrow than we did today. This mission is what drives us in our development, recognition and retention of our most vital asset – our people. Across the world, we are one team – dedicated to taking ourselves and our clients further than we’ve ever gone before.

  • Phenomenal Coworkers and a Coaching Culture
  • Medical benefits
  • Dental benefits
  • Vision benefits
  • Life insurance
  • Supplemental life insurance for dependents
  • 401K with company match
  • Paid vacations
  • Paid time off
  • Tuition reimbursement program
  • Special incentives for performance
  • 4 Extra days off per year for good attendance
  • Drug free work place
  • Office environment
  • Ongoing product and leadership training

SYKES is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. 

EEO/AA/M/F/Vet/Disability

We are proud to participate in and support several community initiatives around the world. From promoting local exercise programs to providing clinical health services around the world, we understand the importance of giving back. 


SYKES Reviews

2.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
SYKES President & CEO Chuck Sykes
Chuck Sykes
714 Ratings
  • Helpful (2)

    "Limited Opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at SYKES full-time

    Pros

    Decent pay for location
    Good benefits
    Lenient attendance policy

    Cons

    Limited room for growth
    Favoritism
    If you do manage to get promoted, you'll likely make less than you were before and be appreciated far less.

    Advice to Management

    Stop promoting based off favoritism.
    Hold all employees equally accountable.
    Support your support staff so they can better support their direct reports.

See All 1,792 Reviews

SYKES Photos

SYKES photo of: SYKES Global Headquarters
SYKES photo of: Amherst, NY
SYKES photo of: Fort Smith, AR
SYKES photo of: Fort Smith, AR
SYKES photo of: Sherbrooke, Quebec, Canada
SYKES photo of: Sherbrooke, Quebec, Canada
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SYKES Interviews

Experience

Experience
63%
17%
19%

Getting an Interview

Getting an Interview
72%
10%
6%
3
3
2
0

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Client Manager Interview

    Anonymous Employee in Tampa, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. I interviewed at SYKES (Tampa, FL).

    Interview

    I was hired by knowing someone who worked there. I interviewed with the hiring manager and got hired after the interview. My tip for getting hired is to either know someone that works there or apply online. They update their online applications on their website every day. Most of their employees they hire come from the employees that apply online.

    Interview Questions

    • What is a quality you value about yourself?   1 Answer
See All 502 Interviews

SYKES Awards & Accolades

  • Best Places to Work, Tampa Bay Business Journal, 2016
  • Governor's Achievement Award, Pennsylvania Career Link, 2015
  • Fit-Friendly Worksite Gold Achievement, American Heart Association, 2015
  • Tampa Bay Ethics Award, University of Tampa Center for Ethics, 2012
  • Large Employer of the Year, Tampa Lighthouse and Able Trust, 2012
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Work at SYKES? Share Your Experiences

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