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SYKES
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    SYKES Overview

    www.sykes.com
    Tampa, FL
    10000+ employees
    1977
    Company - Public (SYKE)
    Business Services
    $1 to $2 billion (USD) per year
    SYKES has thrived for almost four decades doing one thing exceptionally well: helping people feel like they truly matter.
    Today, we're a global leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily ... Read more

    Company Updates

    • We are in Berlin, too: http://glassdoor.com/slink.htm?key=vQlQN

      SYKES Berlin - Be part of the International Community (revised)

      https://www.sykes.com/ SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries. SYKES' differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention.

    • Do you want to work, and learn, and grow? http://glassdoor.com/slink.htm?key=vQlXU

      Doug on Work, Learn, Grow at SYKES

      https://www.sykes.com/ SYKES is a global business process outsourcing (BPO) leader in providing comprehensive inbound customer engagement services to Global 2000 companies, primarily in the communications, financial services, healthcare, technology, transportation and retail industries. SYKES' differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention.

    See AllSee All

    SYKES – Why Work For Us?


    We Help People, One Caring Interaction at a Time 

    The culture of our company is all about service, helping people, teamwork and a belief in excellence. It isn’t about being complacent or accepting of the status quo; it’s about doing things better. So, if you love a challenge and want the experience of working in a global company where you are constantly learning and being exposed to many cultures – you’re going to do great at SYKES.

    We are committed to finding talented from people across the globe who are dedicated to our philosophy of always reaching higher. At SYKES, we challenge ourselves to do better tomorrow than we did today. This mission is what drives us in our development, recognition and retention of our most vital asset – our people. Across the world, we are one team – dedicated to taking ourselves and our clients further than we’ve ever gone before.

    • Phenomenal Coworkers and a Coaching Culture
    • Medical benefits
    • Dental benefits
    • Vision benefits
    • Life insurance
    • Supplemental life insurance for dependents
    • 401K with company match
    • Paid vacations
    • Paid time off
    • Tuition reimbursement program
    • Special incentives for performance
    • 4 Extra days off per year for good attendance
    • Drug free work place
    • Office environment
    • Ongoing product and leadership training

    SYKES is proud to be an Equal Opportunity and Affirmative Action Employer. Women, minorities, individuals with disabilities and veterans are encouraged to apply. 

    EEO/AA/M/F/Vet/Disability

    We are proud to participate in and support several community initiatives around the world. From promoting local exercise programs to providing clinical health services around the world, we understand the importance of giving back. 


    SYKES Reviews

    2.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
    SYKES President & CEO Chuck Sykes
    Chuck Sykes
    714 Ratings

    • Helpful (2)

      "Limited Opportunities"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I worked at SYKES full-time

      Pros

      Decent pay for location
      Good benefits
      Lenient attendance policy

      Cons

      Limited room for growth
      Favoritism
      If you do manage to get promoted, you'll likely make less than you were before and be appreciated far less.

      Advice to Management

      Stop promoting based off favoritism.
      Hold all employees equally accountable.
      Support your support staff so they can better support their direct reports.

    See All 1,792 Reviews

    SYKES Photos

    SYKES photo of: SYKES Global Headquarters
    SYKES photo of: Amherst, NY
    SYKES photo of: Fort Smith, AR
    SYKES photo of: Fort Smith, AR
    SYKES photo of: Sherbrooke, Quebec, Canada
    SYKES photo of: Sherbrooke, Quebec, Canada
    See All PhotosSee All

    SYKES Interviews

    Experience

    Experience
    63%
    17%
    19%

    Getting an Interview

    Getting an Interview
    72%
    10%
    6%
    3
    3
    2
    0

    Difficulty

    2.1
    Average

    Difficulty

    Hard
    Average
    Easy

    1.  

      Client Manager Interview

      Anonymous Employee in Tampa, FL
      Accepted Offer
      Positive Experience
      Average Interview

      Application

      I applied through an employee referral. I interviewed at SYKES (Tampa, FL).

      Interview

      I was hired by knowing someone who worked there. I interviewed with the hiring manager and got hired after the interview. My tip for getting hired is to either know someone that works there or apply online. They update their online applications on their website every day. Most of their employees they hire come from the employees that apply online.

      Interview Questions

      • What is a quality you value about yourself?   1 Answer
    See All 502 Interviews

    SYKES Awards & Accolades

    + Add Awards
    • Best Places to Work, Tampa Bay Business Journal, 2016
    • Governor's Achievement Award, Pennsylvania Career Link, 2015
    • Fit-Friendly Worksite Gold Achievement, American Heart Association, 2015
    • Tampa Bay Ethics Award, University of Tampa Center for Ethics, 2012
    • Large Employer of the Year, Tampa Lighthouse and Able Trust, 2012
    See More

    Work at SYKES? Share Your Experiences

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