Safelite Career Overview | Glassdoor

Safelite Overview

Columbus, OH
10000+ employees
Company - Private
Construction, Repair & Maintenance
$1 to $2 billion (USD) per year

Working at Safelite

We are the nation’s leading provider of auto glass repair and replacement services, delivering unexpected happiness to more than six million customers every year. Our People Powered, Customer Driven approach inspires us to perform with purpose, always striving to ... Read more

Mission: Our purpose is to make a difference and bring unexpected happiness to people's everyday lives.

Company Updates

  • Are you a natural leader focused on people? Do you thrive on working with a team to achieve great results? If so, apply for our Warehouse Manager position in Orlando, FL. Check out the details here.

    Career Site - Self Service

    When you think of Safelite, you think auto glass. We get it. But it's not just what we do, it's how we do it that sets us apart. That's our people. Apply today!

  • Senior Vice President of Customer, Brand and Technology Renee Cacchillo was recently interviewed for a podcast all about customer experience. She explains how Safelite makes unmemorable experiences memorable. Take a listen.

    #19 How to Make Unmemorable Experiences Memorable (Renee Cacchillo, Safelite AutoGlass) by In The Know - A Customer Experience Podcast

    Today, we're learning how Renee Cacchillo, the SVP of Customer, Brand, and Technology at Safelite Group thinks about and approaches customer experience. With more than 15 years of experience, Cacchillo's background includes delivering results in fast-paced, consumer-focused businesses such as Bob Evans and Mimi's Café Restaurants, Bath & Body Works/Limited Brands, Hallmark and Dillard's Department Stores.

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Safelite – Why Work For Us?

If you’re driven to make a difference, you’ll fit right in at Safelite AutoGlass. From technicians and contact center representatives to corporate positions, working with us isn’t the daily grind. Our caring and passionate teams collaborate to deliver memorable service. To produce extraordinary results. Every day. Where heart and creative ideas will be valued and rewarded. But it’s more – it’s a way of being, a spirit. Our teams go above and beyond, innovating and pushing the limits to bring happiness where people don’t expect it. 

Find a career. Gain a family. Safelite will be unlike any place you’ve ever worked. You’ll join smart, caring and ambitious associates and leaders who want you to succeed, and will treat you like family. You’ll have what you need to do the best possible job, including balance … because we want you to have a life outside of work. We’re always looking for people ready to go  the distance for each other and our customers. 

We are leaders in our industry. Setting standards for quality and service. We are grounded by our deep roots and rich history, and motivated by our commitment to our people. Our story is inspiring – from a single store in Wichita, Kansas, to the #1 provider of vehicle glass services in the United States. And even with millions of customers served every year and a continually evolving service brand, our journey is only getting started. We’re on a mission to build trust. To make sure every customer experience fuels our road to greatness. And to do this, we know we have to continually evolve and find solutions that exceed expectations.  

Being a part of the communities where we live and work is important to us. On top of many company-wide causes, all of our people are encouraged to spend time supporting organizations that mean something to them. And, from business practices like windshield recycling programs to community projects, environmental responsibility is always something we’re thinking about. 

 We’re a People Powered organization and we firmly believe that talented, happy and engaged associates deliver the best results. We’re known as a great place to work (we’ve won awards, but just ask anyone who works here), and we’re proud to be recognized as a military friendly employer.  

Safelite Reviews

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Safelite President and CEO Thomas Feeney
Thomas Feeney
186 Ratings
  • Featured Review

    Helpful (1)

    "People & Leadership Development"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, OH
    Current Employee - Anonymous Employee in Columbus, OH
    Positive Outlook
    Approves of CEO

    I have been working at Safelite full-time


    The People Powered culture is authentic. Leadership is caring, approachable and transparent.


    The pace is fast and is suited well for those willing to build what they want to be a part of.

    Advice to Management

    Keep up the good work and protect the culture-it is truly a privilege to work in this environment. Thank You!

See All 477 Reviews

Safelite Photos

Safelite photo of: Replacing the hauler windshield for NASCAR Truck Series Driver Ben Rhodes
Safelite photo of: Volunteering at Ronald McDonald House
Safelite photo of: Team recognition time
Safelite photo of: Frequently voted a top workplace
Safelite photo of: Let us be the best place you’ll ever work
Safelite photo of: Safelite home office parking lot
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Safelite Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    QA Analyst Interview

    Anonymous Employee in Columbus, OH
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. I interviewed at Safelite (Columbus, OH) in June 2017.


    Easy process! Didn't ask for crazy amount of info like 16+ year work history like another position I was applying for. Great benefits after 30 days. HR representative was very nice. I countered for higher wage, than initial offer and salary was increased by 15.5%, more than I was expecting

    Interview Questions

    • Gave me screen shots of UI's and asked what testing would need to be performed on each user input field   1 Answer
See All 114 Interviews

Safelite Awards & Accolades

  • A Denver Post Top 100 Best Places to Work Company, The Denver Post, 2017
  • Pensions & Investments Eddy Award, Pensions & Investments, 2017
  • Healthiest Employers in Phoenix, Phoenix Business Journal, 2017
  • Stevie Awards for Customer Service; Customer Innovation, American Business Awards (the Stevies), 2017
  • Customer Service Leader of the Year - Silver, Stevie Awards for Sales and Customer Service, 2016
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