Working at Safelite | Glassdoor

Safelite Overview

Columbus, OH
10000+ employees
1947
Company - Private
Construction, Repair & Maintenance
$1 to $2 billion (USD) per year

Working at Safelite

We are the nation’s leading provider of auto glass repair and replacement services, delivering unexpected happiness to more than six million customers every year.

Our People Powered, Customer Driven approach inspires us to perform with purpose ... Read more

Mission: Our purpose is to make a difference and bring unexpected happiness to people's everyday lives.

Company Updates

  • How a 70-Year Old Service Brand Keeps it Real by Thinking and Operating Like a Start-Up http://glassdoor.com/slink.htm?key=vQiCN

    How a 70-Year Old Service Brand Keeps it Real by Thinking and Operating Like a Start-Up

    Started in a junkyard in Wichita, Kansas in 1947, Safelite AutoGlass® now operates 600+ retail locations nationwide and employs nearly 14,000 people. The 70-year old company manages to maintain the entrepreneurial spirit that has gotten it through the better part of a century and continues to propel its growth.

  • Meet Tim, one of our everyday heroes who consistently gets rave reviews from customers, in this month’s 60 seconds with a tech spotlight. http://glassdoor.com/slink.htm?key=vQiCL

    60-Second Spotlight with a Safelite AutoGlass Tech: Meet Tim

    Each month, we highlight an employee who helps us deliver great service to our customers. Meet Tim, this month's Safelite AutoGlass technician in the spotlight. Name: Tim R. Job Title: Technician in Lugoff, SC No. of Years at Safelite: 3 ½ years What does Tim's leader say about him?

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Safelite – Why Work For Us?


If you’re driven to make a difference, you’ll fit right in at Safelite AutoGlass. From technicians and contact center representatives to corporate positions, working with us isn’t the daily grind. Our caring and passionate teams collaborate to deliver memorable service. To produce extraordinary results. Every day. Where heart and creative ideas will be valued and rewarded. But it’s more – it’s a way of being, a spirit. Our teams go above and beyond, innovating and pushing the limits to bring happiness where people don’t expect it. 

Find a career. Gain a family. Safelite will be unlike any place you’ve ever worked. You’ll join smart, caring and ambitious associates and leaders who want you to succeed, and will treat you like family. You’ll have what you need to do the best possible job, including balance … because we want you to have a life outside of work. We’re always looking for people ready to go  the distance for each other and our customers. 

We are leaders in our industry. Setting standards for quality and service. We are grounded by our deep roots and rich history, and motivated by our commitment to our people. Our story is inspiring – from a single store in Wichita, Kansas, to the #1 provider of vehicle glass services in the United States. And even with millions of customers served every year and a continually evolving service brand, our journey is only getting started. We’re on a mission to build trust. To make sure every customer experience fuels our road to greatness. And to do this, we know we have to continually evolve and find solutions that exceed expectations.  

Being a part of the communities where we live and work is important to us. On top of many company-wide causes, all of our people are encouraged to spend time supporting organizations that mean something to them. And, from business practices like windshield recycling programs to community projects, environmental responsibility is always something we’re thinking about. 

 We’re a People Powered organization and we firmly believe that talented, happy and engaged associates deliver the best results. We’re known as a great place to work (we’ve won awards, but just ask anyone who works here), and we’re proud to be recognized as a military friendly employer.  

Safelite Reviews

3.4
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Safelite President and CEO Thomas Feeney
Thomas Feeney
151 Ratings
  • Featured Review

    Helpful (1)

    "The Best Place I Have Ever Worked"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Chattanooga, TN
    Current Employee - Technician in Chattanooga, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Safelite full-time (More than a year)

    Pros

    Great Leadership, Opportunity for Growth, Great Benefits, Competitive Wages

    Cons

    Long Hours, High volume of work orders

See All 422 Reviews

Safelite Interviews

Experience

Experience
53%
24%
22%

Getting an Interview

Getting an Interview
70%
13%
6%
3
3
3

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    QA Analyst Interview

    Anonymous Employee in Columbus, OH
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Safelite (Columbus, OH) in June 2017.

    Interview

    Easy process! Didn't ask for crazy amount of info like 16+ year work history like another position I was applying for. Great benefits after 30 days. HR representative was very nice. I countered for higher wage, than initial offer and salary was increased by 15.5%, more than I was expecting

    Interview Questions

    • Gave me screen shots of UI's and asked what testing would need to be performed on each user input field   1 Answer
See All 105 Interviews

Safelite Awards & Accolades

  • A Denver Post Top 100 Best Places to Work Company, The Denver Post, 2017
  • Pensions & Investments Eddy Award, Pensions & Investments, 2017
  • Healthiest Employers in Phoenix, Phoenix Business Journal, 2017
  • Stevie Awards for Customer Service; Customer Innovation, American Business Awards (the Stevies), 2017
  • Customer Service Leader of the Year - Silver, Stevie Awards for Sales and Customer Service, 2016
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