Working at San Antonio Water System | Glassdoor

San Antonio Water System Overview

San Antonio, TX
1001 to 5000 employees
$100 to $500 million (USD) per year
Celebrating 25 Waterful years of providing water and wastewater services to more than 1.8 million customers in the San Antonio region, San Antonio Water System continues to set the standard within our industry. SAWS is the national leader in water innovation with the largest ... Read more

Mission: Mission
Sustainable, Affordable Water Services

To be leaders in delivering responsible water services for life

Excellence, Integrity and Respect

San Antonio Water System – Why Work For Us?

SAWS is a public utility owned by the City of San Antonio. It was created in May 1992 through the consolidation of its three predecessor agencies:

  • City Water Board – the previous city-owned water supply utility.
  • City Wastewater Department – the city government department responsible for sewage collection and treatment.
  • Alamo Water Conservation and Reuse District – an independent city agency created to develop a system for reuse of treated wastewater.

Since the formation of SAWS, San Antonio has been recognized nationally for its leadership in conservation and proactive water supply management, making San Antonio... Waterful.

As an industry leader in conservation and water management, SAWS provides sustainable, affordable water services to more than 1.6 million consumers in the San Antonio area. To deliver responsible water services for life, our investment in our employees – surely one of our greatest assets – continues to be a top priority.

  • For Your Health

SAWS offers a generous benefits program that provides quality care. Our goal is to provide our employees with a comprehensive benefits package that offers affordable choices for themselves and their family.

  • For Your Work life Balance

Finding a balance between career and family life outside of work is key to every employee's success. Our goal is to provide benefits that are relevant as employees manage their work lives and personal needs.

  • For Your Professional Growth

We encourage all employees to seek training, tools and the advice needed to be successful in achieving their career goals.

A great place to work provides its employees the opportunity to learn. Learning begins day one at SAWS with:

  • Employee Orientation: a presentation of benefits, our mission, vision and values, company culture and organizational structure
  • Follow-up orientation featuring speakers conducting short presentations on different areas within SAWS to provide an overall review of the utility
  • A tour of facilities, which allows employees to learn about some of SAWS' most innovative programs
  • For Your Protection

SAWS offers disability and life insurance coverage options to provide financial protection against the unexpected.

  • For Your Future

SAWS offers new employees a defined contribution pension plan to assist employees in saving for their future.

San Antonio Water System is a values-based organization that believes in diversity in all aspects of our business.

From managing a long-term water plan that diversifies our water supply to supporting the growth of small, minority- and women-owned businesses, SAWS is committed to developing ideas and programs that provide solid opportunities for the community.

At SAWS, we attract and retain the finest individuals whose diverse talents drive innovation. We recognize that differences in race, ethnicity, religion, gender, gender identity, sexual orientation, nationality, physical ability or any characteristic protected by law, enrich and empower our work environment.

Our high-performing, diverse team of experts enhances partnerships and business relationships every day. Together, they create a productive workforce that will help move us closer to our vision – to be leaders in delivering responsible water services for life.

We respectfully infuse diversity in our daily work lives with knowledge that people from a variety of backgrounds and life experiences make connections that make SAWS a success.

SAWS Community Activity Team (CAT) is composed of SAWS employees eager to make a difference in the community through a variety of volunteer activities to benefit charitable and nonprofit organizations. CAT not only responds to volunteer requests but also seeks out opportunities from local charitable agencies.

Fundraising for the Community

CAT supports many organizations and annually organizes the SAWS charity campaign to raise awareness and funds for many deserving groups. In 2012, CAT helped raise more than $140,000 for the United Way Charity Campaign at SAWS. That money was distributed to more than 120 service agencies. During this annual campaign, CAT also supports Project Agua, which assists qualified families in need with water utility payments. They raised more than $20,000 in donations for Project Agua in 2011.

Volunteerism & Donation Drives

CAT also organizes many volunteer efforts and activities. These efforts include participating in community events such as the San Antonio River Foundation's Basura Bash. CAT also coordinates internal SAWS donation campaigns, including food drives, pet food drives and providing holiday baskets for children at St. Peter-St. Joseph Children's Homeand those residing at local shelters.

By soliciting and coordinating volunteer efforts throughout the year, CAT is always ready to serve the community and improve the lives of San Antonians one project at a time!

San Antonio Water System is committed to being an environmental steward.  We depend on clean and safe water for drinking, recreation and business use. Our quality of water is a top priority.

Our wastewater and environmental experts work closely with local, state and federal regulatory agencies to ensure our wastewater and drinking water operations comply with the spirit and the letter of the law. SAWS' “A-rated” wastewater treatment operation has been acclaimed as one of the best environmental programs in the country.

San Antonio Water System Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Robert R. Puente
15 Ratings
  • "Company culture is great. Very family oriented organization."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in San Antonio, TX
    Current Employee - Call Center Representative in San Antonio, TX
    Positive Outlook
    Approves of CEO

    I have been working at San Antonio Water System full-time (Less than a year)


    Good benefits, holidays, and ability to work remotely depending on your role. Managers are willing to assist in areas that employees struggle.


    Lack of development training. Company should invest more on cutting edge software to make work more efficient. Thats all i have to add

    Advice to Management

    None that i can think of.

See All 25 Reviews

San Antonio Water System Photos

San Antonio Water System photo of: SAWS
San Antonio Water System photo of: Join us today at 10:30 a.m. on Periscope ( and FB Live.
San Antonio Water System photo of: SAWS
San Antonio Water System photo of: SAWS
San Antonio Water System photo of: Desalination plant in San Antonio
See All PhotosSee All

San Antonio Water System Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Conservation Interview

    Anonymous Employee in Dallas, TX
    Accepted Offer
    Negative Experience
    Average Interview


    I applied online. I interviewed at San Antonio Water System (Dallas, TX) in May 2017.


    Interview was good.
    they ask questions about how you can be a good fit for the position
    They do not know that international student do not have SSN. They even do not know that they need to give the offer letter to international students, so that students can apply for SSN.
    they were in a hurry, although they sent me an offer letter, but as I asked them to mention date over the offer letter so that my university can atleast approve it. But, they told me that as now you will apply for SSN, it would take more time. So, at the end they sent me a rescinding letter. I was shattered, as after getting an offer letter, I stopped applying for other companies.
    Please be aware of them.
    These people are very careless
    They are playing with the careers of the international students.

    Interview Questions

    • asked me, how can be a good fit for the intern position ?   1 Answer
See All 11 Interviews

San Antonio Water System Awards & Accolades

  • Top Workplaces 2017, Energage, 2017

Work at San Antonio Water System? Share Your Experiences

San Antonio Water System
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate