Working at San Francisco Health Plan | Glassdoor

San Francisco Health Plan Overview

San Francisco, CA
201 to 500 employees
Nonprofit Organization
Health Care
$5 to $10 million (USD) per year
San Francisco’s #1 Choice for Medi-Cal!

San Francisco Health Plan is a licensed community health plan that provides affordable health care coverage to over 140,000 low and moderate-income families. Members have access to a full spectrum of medical ... Read more

Mission: By providing superior, affordable health care that emphasizes prevention and promotes healthy living, we strive to improve the quality of life for the people of San Francisco and to support the providers who serve them.

Company Updates

  • A BIG congratulations to our Inpatient Concurrent Review team for receiving a special commendation award by the San Francisco Board of Supervisors and Mayor’s Office! This team embodies the SFHP mission and commitment to our members.

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San Francisco Health Plan Video

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San Francisco Health Plan – Why Work For Us?


San Francisco’s #1 Choice for Medi-Cal!

A Health Plan made by and for San Franciscans.

San Francisco Health Plan (SFHP) is a licensed community health plan that provides affordable health care coverage to over 140,000 low and moderate-income families. Members have access to a full spectrum of medical services including preventive care, specialty care, hospitalization, prescription drugs, and family planning services. SFHP was designed by and for the residents it serves, and takes great pride in its ability to accommodate a diverse population that includes young adults, seniors, and people with disabilities.

We were created by the City and County of San Francisco with one purpose: to provide high quality medical care to the largest number of low-income San Francisco residents possible, while supporting San Francisco’s public and community-minded doctors, clinics, and hospitals.

Our members choose from over 3,400 primary care providers and specialists, nine hospitals and over 200 pharmacies – all in neighborhoods close to where they live and work.

We are proud of what we do. And so are our members!

  • Eight of every ten San Francisco Medi-Cal managed care enrollees choose San Francisco Health Plan
  • Our Healthy Kids program consistently scores over 95% on health care satisfaction, great customer service, and ease of enrollment

Our Mission
By providing superior, affordable health care that emphasizes prevention and promotes healthy living, we strive to improve the quality of life for the people of San Francisco and to support the providers who serve them.

San Francisco Health Plan’s Guiding Principles

  • Educate, inspire and assist our Members to lead healthy lifestyles
  • Maintain strong, collaborative relationships between our members, community-based organizations and health care providers throughout the City
  • Recognize the cultural and linguistic diversity of San Franciscans
  • Lead with innovation, continually creating new ways to make health care more accessible and affordable
  • Create a team-oriented environment based on respect that supports personal and professional integrity and encourage employee growth


Our Core Values
We help to ensure the good health of our members by:

  • Treating every member with respect and compassion, in a culturally sensitive manner, regardless of circumstance
  • Holding ourselves and our providers to high standards of member service and quality care
  • Continually striving to exceed our members’ expectations

We help to serve and inspire our providers by:

  • Supporting the financial stability of our providers who serve low and middle-income San Franciscans by paying them as much as possible
  • Advocating with regulators to keep unnecessary and cumbersome regulations to a minimum, so that our providers can focus on providing health care
  • Continually striving to exceed our providers’ expectations by giving them information, resources, and recognition to help them take care of our members more effectively and efficiently

We are committed to maintaining an open and positive place to work by:

  • Treating each other with respect
  • Providing recognition for good work
  • Holding ourselves to high performance standards


San Francisco Health Plan Reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
John Grgurina Jr.
18 Ratings
  • Featured Review

    Helpful (2)

    "great mission and smart people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Manager in San Francisco, CA
    Current Employee - Senior Manager in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at San Francisco Health Plan full-time (More than 5 years)

    Pros

    Smart, hard-working co-workers
    Executive leadership cares about how they are perceived by employees
    Lots of opportunity for learning and developing skills
    Many departments have positive feeling; employees happy/positive in most departments
    Hard work, innovation rewarded in most departments
    Executive Team stable
    Strong, positive Directors team has emerged in the past 3 years
    Managers in most departments given a lot of support and training
    SFHP's policies are congruent with the mission of the organization: leadership and associates genuinely care about the welfare of Medi-Cal recipients in SF County

    Cons

    During periods of rapid expansion, I have seen some leaders communicate in ways that are damaging to the culture--blaming, pointing fingers, etc. Unfortunately, that has resulted in a loss of some talent. However, I have observed that both the Executive Team and Directors Team have put a lot of energy into changing the organizational culture by learning to model collegial, productive communication to the managers and associates.

    Advice to Management

    The emphasis on improving organizational culture is working. Please continue the effort.

See All 42 Reviews

San Francisco Health Plan Photos

San Francisco Health Plan photo of: SFHP loves team oriented work
San Francisco Health Plan photo of: SFHP Bake Off!
San Francisco Health Plan photo of: The Inpatient Concurrent Review team received a special commendation award by the San Francisco Board of Supervisors and Mayor’s Office
San Francisco Health Plan photo of: open seating
San Francisco Health Plan photo of: In our reception at our Beale Street location
San Francisco Health Plan photo of: One of our conference rooms
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San Francisco Health Plan Interviews

Experience

Experience
52%
17%
30%

Getting an Interview

Getting an Interview
82%
13%
4%

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Programmer Analyst/SQL Server Developer Interview

    Anonymous Interview Candidate in Telephone, TX
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at San Francisco Health Plan (Telephone, TX) in June 2017.

    Interview

    The interview process started with HR call, Manager call, 3 and half hr interview(3 panels) .Meeting entire team who interviewed. Then finally call with the Director. Basic SQL written test, then video conference phone interview and finally phone call.

    Interview Questions

    • SQL server questions, write queries, know about health insurance process, ?   1 Answer
    • Why do you want to join this company   1 Answer
See All 24 Interviews

San Francisco Health Plan Awards & Accolades

  • Healthcare Effectiveness Data and Information Set (HEDIS) - Gold Award, California Department of Health Care Services (DHCS), 2013
  • Healthcare Effectiveness Data and Information Set (HEDIS) - Gold Award, California Department of Health Care Services (DHCS), 2012
  • Healthcare Effectiveness Data and Information Set (HEDIS) - Gold Award, California Department of Health Care Services (DHCS), 2011
  • Healthcare Effectiveness Data and Information Set (HEDIS) - Gold Award, California Department of Health Care Services (DHCS), 2010
  • Healthcare Effectiveness Data and Information Set (HEDIS) - Gold Award, California Department of Health Care Services (DHCS), 2009
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