I have been working at Satmetrix full-time (Less than a year)
I've been with Satmetrix less that a year and am impressed by the level of professionalism, intelligence and rigor applied to optimizing customer experience transformation with Net Promoter Score. Their comprehensive data analysis proves the positive financial impact of improving customer experience with NPS
Fast pace may not be right for everyone. Very entrepreneurial atmosphere feels like a start-up and requires ability to adapt quickly to growth and change
Advice to Management
Continue to educate and promote NPS as not just a customer loyalty metric but an enterprise-wide customer experience transformation discipline
I applied online. The process took 2 weeks. I interviewed at Satmetrix (San Mateo, CA) in December 2013.
I applied for a tech writer intern position that was posted on indeed and my graduate school website. I contacted the HR manager directly (by e-mail) to make sure my materials were viewed and then was contacted by a recruiter. In my first conversation the reviewer told me about the role. Next I had a phone conversation with the person who would be my supervisor and finally an in person interview with the person who would be my supervisor and the director. The in person interview lasted 1 hour and at the end I was offered the position, although the salary was non negotiable (I asked). While it was a pleasant interviewing experience, I was interviewing at several places and was given a more compelling offer which allowed greater career growth and more than twice the pay. Everyone was pleasant and friendly throughout the process, and I would interview at the company again for a different position.
Reasons for Declining
I received a more compelling offer in a market research position. In addition, the pay was lower than what I was already paid for similar work.
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