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Satmetrix Overview

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Headquarters Redwood City, CA
Size 201 to 500 Employees
Founded 1997
Type Company - Private
Industry Information Technology
Revenue $25 to $50 million (USD) per year
Competitors Medallia, CustomerSat, Allegiance
Satmetrix is the leading provider of cloud-based Net Promoter® Software for companies of all sizes around the globe. As developer of the industry-leading Net Promoter® methodology along with Bain & Company, its applications deliver increased customer ... More

Satmetrix Reviews

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Satmetrix President, CEO, and Director Richard M. Owen
Richard M. Owen
64 Ratings
  • Helpful (1)

    Intense, exciting and rewarding

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Satmetrix full-time (Less than a year)


    I've been with Satmetrix less that a year and am impressed by the level of professionalism, intelligence and rigor applied to optimizing customer experience transformation with Net Promoter Score. Their comprehensive data analysis proves the positive financial impact of improving customer experience with NPS


    Fast pace may not be right for everyone. Very entrepreneurial atmosphere feels like a start-up and requires ability to adapt quickly to growth and change

    Advice to Management

    Continue to educate and promote NPS as not just a customer loyalty metric but an enterprise-wide customer experience transformation discipline

Satmetrix Interviews

Interview Experience

Interview Experience


Getting an Interview

Getting an Interview


Interview Difficulty


Interview Difficulty




    Tech Writer Intern Interview

    Anonymous Interview Candidate in San Mateo, CA
    Declined Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 2 weeks. I interviewed at Satmetrix (San Mateo, CA) in December 2013.


    I applied for a tech writer intern position that was posted on indeed and my graduate school website. I contacted the HR manager directly (by e-mail) to make sure my materials were viewed and then was contacted by a recruiter. In my first conversation the reviewer told me about the role. Next I had a phone conversation with the person who would be my supervisor and finally an in person interview with the person who would be my supervisor and the director. The in person interview lasted 1 hour and at the end I was offered the position, although the salary was non negotiable (I asked). While it was a pleasant interviewing experience, I was interviewing at several places and was given a more compelling offer which allowed greater career growth and more than twice the pay. Everyone was pleasant and friendly throughout the process, and I would interview at the company again for a different position.

    Interview Questions

    • I was asked if I would be available for night-time phone conversations to coordinate with their team in India (13 hour time difference).   Answer Question

    Reasons for Declining

    I received a more compelling offer in a market research position. In addition, the pay was lower than what I was already paid for similar work.

Satmetrix Awards & Accolades

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