I have been working at Schindler Elevator Corporation full-time (More than 3 years)
Good pay and benefits package, good work/life balance and opportunity to be a creative participant in running your own business as a sales representative in a lot of ways.
Outdated mentality of 'we can't do that for the customer' and 'not enough resources' instead of people willing to push to be creative and FIND ways to solve problems to benefit our real boss - the customer. Customers wait too long for contractually covered repairs in many cases without acceptable answers due to internal competition for resources at Schindler.
Advice to Management
Find out what TRULY matters to the customers in their respective markets and redesign service offerings to those desires. With that, we may be able to get ahead of the curve and competition again.
I applied through college or university. I interviewed at Schindler Elevator Corporation.
I learned about the position through recruiting on campus at my university. Schindler was specifically hiring for summer temp positions and I was encouraged to leave my resume and they'd contact me within the next week or so, and was told to not be alarmed if it took a few days because the person who does this step was on vacation. Sure enough, within a few days, I received a call that they wanted to set up an interview with me. The interview process was technically in three parts: meet with two of the call center supervisors, if they like you then you meet with the call center manager, and if she likes you then you participate in an online simulation to make sure you understand the basics of a call center and have basic math & language/reasoning skills. I left with the business card for someone at the temp agency who would contact me within the next couple weeks to let me know if Schindler offered me a job. The whole process was very laid-back, and every step was well-communicated, so I was never kept in the dark about what to expect.
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