Seattle Opera

Seattle Opera Interviews

1. Dec 23, 2020

   Audience Services Manager Interview

   Anonymous Employee in United States

   Accepted Offer

   Positive Experience

   Average Interview

   Application

   I applied online. I interviewed at Seattle Opera (United States)

   Interview

   After applying for my position I was contacted roughly 1 week later by the hiring manager to schedule an interview. I was interviewed by the supervisor to whom I would report, as well as one other manager within the department. The questions appeared to be pre-written, and there did not seem to be much organic follow up.
   Within two business days I received a call asking to set up a second interview, with the supervisor and department director. That interview did repeat many of the same questions from the first interview, and seemed to follow the same outline. The director did tend to ask more "off script" questions.
   
   Within another 3 business days I received an offer from the director.
   
   All in all, it seemed to be a standard series of interviews - firstly the supervisor and close colleague vet you, then they bring preferred candidates to the director for final approval. I do believe that the timeline I experienced was unusually expedited due to the need to bring on this position in advance of a project launch.
   

   Interview

   How do you handle conflicts, with customers or colleagues? Various questions about working well under pressure - Please tell us about a conflict you have experienced in the workplace, and what you did to resolve/handle it. Were you able to maintain your composure? How have you resolved conflicts between other colleagues, or customers and colleagues? Why are you interested in working at Seattle Opera? How do you approach training new hires and/or volunteers? How do you respond when a supervisor makes a decision with which you do not agree? How comfortable are you learning new technology? Do you have experience with Tessitura or other CRM/box office software?

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