Working at Sedgwick Claims Management Services | Glassdoor

Sedgwick Claims Management Services Overview

Memphis, TN
10000+ employees
Company - Private
Insurance Agencies & Brokerages
$2 to $5 billion (USD) per year
Millions of people and organizations count on Sedgwick each year to take care of their needs when something unexpected happens. Whether they have a workplace injury, suffer a loss from a catastrophic event, need time away for the birth of a child, or are involved in an accident ... Read more

Mission: To be the premier provider of customized claims and productivity management solutions through:
• Customer-focused programs
• Efficient, quality-driven process design
• Stakeholder return on investment
&bull ... Read more

Company Updates

  • Peer Dialogues: Improving the claims settlement calculation process

    Peer Dialogues: Improving the claims settlement calculation process - Sedgwick

    Risk managers play an essential role in the process by ensuring that those who grant settlement authority understand the mission-critical yet often subtle nuances of the process. The task of risk managers is to convey the known facts supporting the calculation so that they may obtain the appropriate settlement authority within the organization.

  • California wildfires: What happens next?

    California wildfires: What happens next? - Sedgwick

    Consider the stress on local infrastructure. If you are in one of the impacted regions, even if you were not directly affected, consider how to manage within or outside of your local infrastructure. Whenever there is damage on the scale we are seeing in Paradise and Malibu, the local infrastructure is heavily impacted.

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Sedgwick Claims Management Services – Why Work For Us?



Of course a satisfying career must be in harmony with your personal concerns. That’s why Sedgwick tunes its employment practices and benefit programs to the needs of colleagues.

 The result is a package that offers exceptional benefits including:

* Competitive compensation packages

* Comprehensive benefit programs

* Day one health benefits: medical, dental, vision

* Personal financial security programs: STD, LTD, life insurance, 401(k) with employer matching

* Employee Assistance Program (EAP)

* A generous allotment of vacation, holidays, and personal days

* Flexible work schedules at most locations;

* Business casual dress code;

* Bi-weekly pay schedule;

* Colleague driven reward and recognition program.

An Equal Opportunity Employer

Sedgwick Claims Management Services, Inc., is a leading global provider of technology-enabled risk and benefits solutions. At Sedgwick, caring countsSM; the company takes care of people and organizations by delivering cost-effective claims, productivity, managed care, risk consulting and other services through the dedication and exper­tise of more than 14,000 colleagues in some 275 offices located in the U.S., Canada, U.K. and Ireland. Sedgwick facilitates financial and personal health and helps customers and consumers navigate complexity by designing and implementing customized programs based on proven practic­es and advanced technology that exceed expectations. Sedgwick’s majority shareholder is KKR; Stone Point Capital LLC, La Caisse de dépôt et placement du Québec (CDPQ) and other management investors are minority shareholders. For more, see

All of us at Sedgwick are united in our commitment to living our core values. Our core values do not simply exist on paper. Our core values are the guidelines for how we conduct business. We live by them. At each level of our organization, these core values are the driving forces for achieving excellence for our company and our clients.

Our core values are:

  • deliver excellence
  • operate openly and with integrity
  • embrace change
  • grow as individuals
  • operate as one company, one team

Sedgwick Claims Management Services Reviews

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Sedgwick Claims Management Services President and CEO Dave North
Dave North
451 Ratings
  • Featured Review

    Helpful (1)

    "Great place to work"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Assistant in Hunt Valley, MD
    Former Employee - Claims Assistant in Hunt Valley, MD
    Neutral Outlook
    No opinion of CEO

    I worked at Sedgwick Claims Management Services full-time (More than a year)


    Great place to work; encourages continued education, great people, and nice benefits. Lots of PTO offered.


    Claims assiants are not allowed to work from home.

See All 1,147 Reviews

Sedgwick Claims Management Services Photos

Sedgwick Claims Management Services photo of: Education donation to Chico State
Sedgwick Claims Management Services photo of: Capes for Kids
Sedgwick Claims Management Services photo of: Sedgwick colleagues and client partners participated in the Juvenile Diabetes Research Foundation annual walk recently raised\ing approximately $2000
Sedgwick Claims Management Services photo of: Oakland University Career Trek.
Sedgwick Claims Management Services photo of: Caring Counts at Sedgwick. Colleagues teamed up to build and donate 50 brand new bicycles.
Sedgwick Claims Management Services photo of: Teamwork building bicycles to donate to charity.
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Sedgwick Claims Management Services Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (19)  

    Client Liaison Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 3 weeks. I interviewed at Sedgwick Claims Management Services (New York, NY).


    Multiple interviews required, but just like your typical job interviews. Interviewed with multiple people also and different locations (this may not always be the case). There is an extensive background check that takes up some time.

    Interview Questions

    • Situational questions about how to handle angry customers, how to work as a team player, items I've been involved in with previous jobs to help improve the company. Questions related to my prior experience as well as why I would be a good fit for the company.   Answer Question
See All 241 Interviews

Sedgwick Claims Management Services Awards & Accolades

  • Employer of Choice Recognized, Employer of Choice International Inc., 2013
  • CIO 100, CIO Magazine, 2015

Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Work at Sedgwick Claims Management Services? Share Your Experiences

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