Working at Sedgwick Claims Management Services | Glassdoor

Sedgwick Claims Management Services Overview

Memphis, TN
10000+ employees
1969
Company - Private
Insurance
$2 to $5 billion (USD) per year
Sedgwick Claims Management Services, Inc., is a leading global provider of technology-enabled risk and benefits solutions. At Sedgwick, caring countsSM; the company takes care of people and organizations by delivering cost-effective claims, productivity, managed care, risk ... Read more

Mission: To be the premier provider of customized claims and productivity management solutions through:
• Customer-focused programs
• Efficient, quality-driven process design
• Stakeholder return on investment
&bull ... Read more

Company Updates

  • Jay Ayala, managing director for Sedgwick talks to Equal Opportunity Magazine this month about his career and why working at Sedgwick offers such great opportunities. http://glassdoor.com/slink.htm?key=vQXLZ

    Equal Opportunity Fall 2016 Page 37

    Click to add a description.

  • Embracing change: From volume-based to value-based healthcare http://glassdoor.com/slink.htm?key=vQiX9

    Embracing change: From volume-based to value-based healthcare

    Sedgwick supports Healthcare Risk Management Week June 19-23 Sedgwick's healthcare risk management team works alongside healthcare risk managers to reduce risks and improve safety by delivering cost-effective claims, productivity, managed care, patient safety, risk consulting and other services. Taking care of people is at the heart of everything we do.

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Sedgwick Claims Management Services – Why Work For Us?


At Sedgwick, caring counts

Sedgwick Claims Management Services, Inc., is a leading global provider of technology-enabled risk and benefits solutions. At Sedgwick, caring countsSM; the company takes care of people and organizations by delivering cost-effective claims, productivity, managed care, risk consulting and other services through the dedication and exper­tise of more than 14,000 colleagues in some 275 offices located in the U.S., Canada, U.K. and Ireland. Sedgwick facilitates financial and personal health and helps customers and consumers navigate complexity by designing and implementing customized programs based on proven practic­es and advanced technology that exceed expectations. Sedgwick’s majority shareholder is KKR; Stone Point Capital LLC, La Caisse de dépôt et placement du Québec (CDPQ) and other management investors are minority shareholders. For more, see www.sedgwick.com.


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Benefits

Of course a satisfying career must be in harmony with your personal concerns. That’s why Sedgwick tunes its employment practices and benefit programs to the needs of colleagues.

 The result is a package that offers exceptional benefits including:

* Competitive compensation packages

* Comprehensive benefit programs

* Day one health benefits: medical, dental, vision

* Personal financial security programs: STD, LTD, life insurance, 401(k) with employer matching

* Employee Assistance Program (EAP)

* A generous allotment of vacation, holidays, and personal days

* Flexible work schedules at most locations;

* Business casual dress code;

* Bi-weekly pay schedule;

* Colleague driven reward and recognition program.


An Equal Opportunity Employer

Sedgwick Claims Management Services, Inc., is a leading global provider of technology-enabled risk and benefits solutions. At Sedgwick, caring countsSM; the company takes care of people and organizations by delivering cost-effective claims, productivity, managed care, risk consulting and other services through the dedication and exper­tise of more than 14,000 colleagues in some 275 offices located in the U.S., Canada, U.K. and Ireland. Sedgwick facilitates financial and personal health and helps customers and consumers navigate complexity by designing and implementing customized programs based on proven practic­es and advanced technology that exceed expectations. Sedgwick’s majority shareholder is KKR; Stone Point Capital LLC, La Caisse de dépôt et placement du Québec (CDPQ) and other management investors are minority shareholders. For more, see www.sedgwick.com.

All of us at Sedgwick are united in our commitment to living our core values. Our core values do not simply exist on paper. Our core values are the guidelines for how we conduct business. We live by them. At each level of our organization, these core values are the driving forces for achieving excellence for our company and our clients.

Our core values are:

  • deliver excellence
  • operate openly and with integrity
  • embrace change
  • grow as individuals
  • operate as one company, one team


Sedgwick Claims Management Services Reviews

2.8
Star Star Star Star Star
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Recommend to a friend
Approve of CEO
Sedgwick Claims Management Services President and CEO Dave North
Dave North
329 Ratings
  • Featured Review

    Helpful (2)

    "Customer Service Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SCR in Orlando, FL
    Former Employee - SCR in Orlando, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sedgwick Claims Management Services full-time (Less than a year)

    Pros

    The management team goes above and beyond their job duties. The managers are just outstanding. Above average contact center in pay, time off, benefits and job opportunities.

    Cons

    The traffic in the Orlando area is terrible which makes it difficult to get in and out of building. But, it is like that in all of Orlando.

    Advice to Management

    They are above and beyond the best management team I ever worked for.

See All 789 Reviews

Sedgwick Claims Management Services Photos

Sedgwick Claims Management Services photo of: Austin Lewis from Sedgwick University hosted a Networking and Business Etiquette Workshop at Oakland University. This seminar discussed professional image, business etiquette and networking.
Sedgwick Claims Management Services photo of: Caring Counts at Sedgwick. Colleagues teamed up to build and donate 50 brand new bicycles.
Sedgwick Claims Management Services photo of: Teamwork building bicycles to donate to charity.
Sedgwick Claims Management Services photo of: Sedgwick colleagues built 50 bicycles and donated to Big Brothers & Big Sisters of Southern Nevada.
Sedgwick Claims Management Services photo of: Dave North at the KKR American Investor Meeting.
Sedgwick Claims Management Services photo of: Dave North, President & CEO of Sedgwick spoke Tuesday at the KKR American Investor Meeting in California.
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Sedgwick Claims Management Services Interviews

Experience

Experience
60%
22%
17%

Getting an Interview

Getting an Interview
68%
12%
5%
4
4
2
2

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

    Helpful (2)  

    Client Liaison Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at Sedgwick Claims Management Services (New York, NY).

    Interview

    Multiple interviews required, but just like your typical job interviews. Interviewed with multiple people also and different locations (this may not always be the case). There is an extensive background check that takes up some time.

    Interview Questions

    • Situational questions about how to handle angry customers, how to work as a team player, items I've been involved in with previous jobs to help improve the company. Questions related to my prior experience as well as why I would be a good fit for the company.   Answer Question
See All 182 Interviews

Sedgwick Claims Management Services Awards & Accolades

  • CIO 100, CIO Magazine, 2015
  • Employer of Choice Recognized, Employer of Choice International Inc., 2013

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