Working at SendGrid | Glassdoor

SendGrid Overview

Denver, CO
201 to 500 employees
Twilio
2009
Company - Public (SEND)
Computer Hardware & Software
$100 to $500 million (USD) per year
Founded in 2009, after graduating from the TechStars program, SendGrid developed an industry-disrupting, cloud-based email service to solve the challenges of reliably delivering emails on behalf of growing companies. Like many great solutions, SendGrid was born from the ... Read more

Mission: Our mission is to deliver customer communication that drives engagement and growth.


Glassdoor Awards

Best Places to Work: 2018 (#31)

Company Updates

  • Building Strong Culture Is A Strategic Imperative For Startups, According To SendGrid's CEO

    Sameer Dholakia, CEO of SendGrid, loves talking about culture. "I love talking about our culture particularly," he said. "It's one of our strategic imperatives." His strong focus on culture emanates from his earlier experiences. "When I was the CEO of my first startup I didn't spend enough time thinking about culture," he said.

  • What kinds of questions should you be asking in your search to find the right job fit? Let Katrina Lindholm, the head of UI/UX at SendGrid, explain the value in knowing what you're looking for.

    Dear Future SendGrid UI/UX Team Member

    Katrina LindholmVice President UI/UX Hi there! If you're reading this, there's a good chance you might be thinking about a change. You've probably already researched to get a feel for a company's financial health, culture, and leadership.

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SendGrid – Why Work With Us?


mission icon

 

Our Mission

WE DELIVER CUSTOMER COMMUNICATION THAT DRIVES ENGAGEMENT AND GROWTH

Email is the most effective way to build and nurture customer relationships today. Companies that think strategically about email as a set of meaningful customer touchpoints—taking care to send it at the right time, with the right content, and for the right people—will yield a competitive advantage.

SendGrid’s trusted platform, tools, and expert services team make it effortless for developers and marketers to craft, segment, test, and successfully deliver all of their email, no matter the use case: purchase confirmations, password reset instructions, an upcoming sale, or a nurture campaign.

 

vision icon

 

Our Vision

THE WORLD'S MOST-TRUSTED COMMUNICATION PLATFORM

SendGrid is a leader in trusted email delivery. Over 74,000 paying customers like Spotify, Uber and Airbnb trust SendGrid to send over 45 billion emails every month.

 

values icon

 

Our Values

At SendGrid, engagement is our passion. We love our customers and are dedicated to helping them connect with their users. We spend every day nurturing our unique “4H” culture, holding ourselves to a standard worthy of our customers.

HONEST

We are transparent, sharing information and feedback freely. We act with integrity, are honest with ourselves, and use data to provide the best insights.

HAPPY

We love what we do. It shows in the positive and constructive attitude we bring to everything we do. We know how to have a good time; life is more than work.

HUMBLE

We exemplify a customer-first mindset across everything we do, always learning from our colleagues, partners, and customers. We are one team, focused on the “we” rather than the “I.”

HUNGRY

We have high expectations, and expect high performance of ourselves and of our teams. We constantly look to innovate and improve. We play to win and keep raising the bar to deliver results.

We offer a leading built-to-scale total rewards package that includes benefits, perks, and work-life integration.

  • Work-Life Integration

    • Flexible schedules, 3 weeks of vacation, unlimited sick time, most major holidays plus 1 floating holiday, personal days, parental leave, and 1 volunteer day. Life is more than work.
  • Compensation

    • Competitive salaries, excellent health benefits, generous allowances (cell, wellness, commuting), meaningful stock options, and a pay-for-performance philosophy.
  • Love Where You Work

    • With state of the art offices, built to encourage conversation and innovation and free lunch, every day, you’ll  at various designated local restaurants plus a variety of delicious snacks and beverages in-house.
  • KAKO & KASA

    • Once a year, we fly all of our team members to a beautiful destination resort for our annual kick-off meeting (KAKO)! The mission is to celebrate the previous year’s success, align on the year ahead, and build connective tissue. We come together again in Denver at mid-year for KASA where we align on the 2nd half of the year and celebrate 1st half successes. Can’t wait to share with you what KAKO and KASA stand for!

 

Our Leaders are Selfless Mentors

Our leaders look at themselves as servants to their teams and demonstrate a “people first” mentality in every decision. We are devoted to cultivating leaders at every level through extensive training and development.

 
Sameer Dholakia

Sameer Dholakia

CHIEF EXECUTIVE OFFICER

Sameer Dholakia has over 20 years of experience in successfully bringing high growth, disruptive cloud and enterprise software solutions to market. Prior to joining SendGrid, he served as Group Vice President and General Manager of the Cloud Platforms group at Citrix, driving the company’s product strategy for cloud infrastructure and server virtualization. Sameer joined the company in 2010, when Citrix acquired VMLogix, where he served as CEO and doubled revenues during each year of his tenure. Prior to that, he worked for 12 years at Trilogy, where he held key leadership roles in sales, business development and product management and helped the company grow from a start-up to a $300 million business. Sameer received Bachelor’s and Master's degrees from Stanford University and an MBA from Harvard Business School.

 
Yancey Spruill

Yancey Spruill

CHIEF FINANCIAL OFFICER AND CHIEF OPERATING OFFICER

Yancey Spruill is Chief Financial Officer and Chief Operating Officer of SendGrid, where he is responsible for financial and operational performance. Yancey’s career has spanned multiple businesses and industries. In his previous roles as an engineer, investment banker, and operating executive of a public company, he successfully directed over $25 billion in capital-raising transactions and acquisitions. Most recently, Yancey served as the CFO of TwentyEighty, a business focused on corporate training and prior to that served as the CFO of DigitalGlobe, where he led the company’s revenue growth from $60 million to over $650 million, and spearheaded its 2009 public offering on the NYSE.

Yancey holds a Bachelor of Electrical Engineering from Georgia Tech and an MBA from the Tuck School at Dartmouth College, where he currently sits on the advisory board to the MBA program.

  
Pattie Money

Pattie Money

CHIEF PEOPLE OPERATIONS OFFICER

Pattie Money comes to SendGrid with over 20 years of HR leadership experience, spending the last 15 years in the technology sector. As the Chief People Officer at SendGrid, she oversees SendGrid’s greatest assets, our human resources, and is responsible for building and implementing the People Operations strategies and programs that support our ambitious growth and evolving organization while preserving and enhancing our core culture. Prior to joining SendGrid, Pattie served as Chief People Officer at TubeMogul, a publicly traded global ad tech company in the Bay area and Senior Vice President of Human Resources for Mercury Payment Systems, a payment technology company. Pattie holds a Bachelor of Business Administration Degree from University of Memphis and a Master of Science in Human Resource Development Degree from Villanova University.

 
Steve Sloan

Steve Sloan

CHIEF PRODUCT OFFICER

Steve Sloan is SendGrid’s Chief Product Officer where is he is responsible for leading product strategy, UI/UX, and the development of SendGrid’s product roadmap. Prior to joining SendGrid, Steve led Marketo's global product organization including engineering, product management, UI/UX, developer evangelism and data center operations. While at Marketo, Steve Introduced the company's mobile strategy and next generation technology platform. Previously, Steve worked at Amazon, where he led product management for one of AWS’s emerging services and helped open the Silicon Valley development center.

Steve holds a Bachelor’s degree from the University of California, Berkeley and an MBA from the Kellogg School of Management at Northwestern University.

 
Leandra Fishman

Leandra Fishman

SVP OF SALES AND CUSTOMER SUCCESS

Leandra Fishman comes from a background as a Silicon Valley based Senior Vice President with responsibilities spanning from sales and marketing to operational roles with 25 plus years experience in building high performance teams for Fortune 500 companies and early stage start ups. As Senior Vice President of Sales and Customers Success, Leandra is responsible for scaling SendGrid’s global Sales and Customer Success teams, defining the sales blueprint for new market entry, forging strategic relationships with customers and ensuring they receive an outstanding customer experience. Prior to joining SendGrid, Leandra served as an independent Executive Management Consultant, where she successfully developed sales and marketing strategies for several startup companies. In addition to creating her own consulting business, she held the position of VP Global Corporate Sales at Jive Software as well as VP Deal Development / Advisor at Mamapedia, VP, Worldwide Inside Sales at EMC and VP Sales at VMLogix, acquired by Citrix Systems.

 
Craig Kaes

Craig Kaes

SVP OF ENGINEERING

Craig brings over 15 years experience leading, contributing to, and growing engineering organizations in top SaaS technology companies. Craig joined SendGrid in early 2015 from Cisco where as the Senior Engineering Director, he most recently grew the organization from a small co-located startup to a team of 150 distributed engineers. In his 7 years at Cisco, Craig held multiple Senior Engineering roles across Mobility, Platform, and Messaging focusing on growth and scale while modernizing architectures and processes. Prior to its acquisition by Cisco, Craig successfully grew from Technical Lead to VP of Engineering for Jabber where he was responsible for all of engineering – client (both desktop and mobility), server, and quality assurance.

 
Michael Tognetti

Michael Tognetti

GENERAL COUNSEL, SVP

Michael Tognetti is SendGrid's General Counsel and Vice President. He has a degree in Electrical Engineering from Notre Dame and a law degree from Harvard Law School. Michael has always worked for high technology companies, starting with his clients at law firms Cooley Godward and Holme Roberts and Owen, to working as in house counsel at Vericept and Decisioneering, the original makers of Crystal Ball software. After Decisioneering was acquired by Hyperion, who was subsequently acquired by Oracle, Michael spent time working with the Crystal Ball global business unit created within Oracle. A Montana native, he enjoys golf, and anything less than 50 rounds a year is failure.

 

Denver, CO

Join SendGrid in the fastest growing city in the nation, made popular by its mix of city life and the nearby Rocky Mountains.

Irvine, CA

A hop and a skip from the happiest place on earth and the beautiful beaches of Southern California.

Orange2016

Redwood City, CA

Nestled in downtown Redwood City and a short walk from the train, a midwestern startup joins the heart of where the tech industry all started.

Redwood2016

London, UK

Surrounded by other thriving international startups, join us at our newest location in the vibrant Shoreditch neighborhood.

SendGrid Reviews

  • "Seriously the best career choice I've ever made"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product in Denver, CO
    Current Employee - Product in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at SendGrid full-time (More than 3 years)

    Pros

    - culture and people are amazing, they challenge you and push you to be the best version of yourself.
    - decision making process is astounding for a company of our size. Product, finance and engineering decisions are made in a very data-driven way.
    - Willing to discuss the hard topics and make the most informed decision.
    - Benefits are amazing, free lunch everyday is fantastic, i hope we don't lose this.
    - If you're motivated and willing to work hard, you can be recognized and tasked with more responsibility. I've seen many people grow their careers here and be promoted every year based on their performance and determination.

    Cons

    - typical pains related to integrating with Twilio after the acquisition in Feb of 2019. Most painful of which is the figuring out how we make decisions now as one larger company. (Twilio has less process / standard way to make decisions, SendGrid has a formalized process).
    - The general energy of the company is lower now after the Twilio acquisition – still positive but now that we're not a standalone, public company, there appears to be less control over our business (email, email marketing) destiny.
    - Culture of Twilio, while close to SendGrid's, is definitely different and will take some time to feel part of one

    Advice to Management

    Keep working to make Twilio better by adopting and incorporating the best processes, people and systems across the two companies. There is a lot to learn from the employees at both companies that, if implemented, could result in an awesome company.

See All 127 Reviews

SendGrid Photos

SendGrid photo of: SendGrid KickOff Event 2018
SendGrid photo of: Employees Using the Photo Booth at KASA
SendGrid photo of: Servant Leadership in Action From CEO Sameer Dholakia
SendGrid photo of: Gridders Playing Giant Jenga
SendGrid photo of: Gridders Building "Connective Tissue"
SendGrid photo of: Work Hard, Play Harder—Minute to Win It Games
See All PhotosSee All

SendGrid Interviews

Experience

Experience
41%
17%
42%

Getting an Interview

Getting an Interview
53%
19%
18%
6
3
1

Difficulty

2.7
Average

Difficulty

Hard
Average
Easy
  1. Helpful (3)  

    Associate Software Engineer Interview

    Anonymous Employee in Boulder, CO
    Accepted Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4+ weeks. I interviewed at SendGrid (Boulder, CO).

    Interview

    They threw way more people into the interview than necessary. It seemed they were just trying to get interview experience for current employees, but they value they added was marginal. Process took way too long (over 30 days) and my job title ended up being changed the day I started anyways, so the job I interviewed for is not the job I got, which I didn't realize until later.

    Interview Questions

    • What superpower would you want (seriously)   1 Answer

    Negotiation

    Have another offer, and negotiate hard to market rate base salary. You won't see another pay increase until you get an "external promotion" aka "leave for somewhere better".

See All 72 Interviews

SendGrid Awards & Accolades

  • Fortune Best Medium Workplaces 2017, Fortune 100 Best Medium Workplaces, 2017
  • TMC Workplace Excellence Award, TMCnet, 2017
  • Wealthfront Career-Launching Companies List, Wealthfront, 2017
  • Fortune’s Best Workplaces in Technology, Fortune and Great Place to Work, 2018
  • Fortune 100 Best Places to Work for Millennials, Fortune, 2017
See More

Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

Returnships

Offer formal "internships" for mid-career people or those returning to the workforce

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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