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Service Management Group Overview

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www.smg.com
Kansas City, MO
51 to 200 employees
1991
Company - Private
Business Services
$25 to $50 million (USD) per year
Medallia
SMG (Service Management Group) is the leading international customer experience research firm. Driving business results by partnering with brands to improve customer loyalty and employee engagement, SMG provides actionable insights and recommendations at both the front-line and ... Read more

Service Management Group Reviews

3.3
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Service Management Group President & CEO Andy Fromm
Andy Fromm
34 Ratings
  • Helpful (1)

    "Account Manager"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Kansas City, MO
    Current Employee - Account Manager in Kansas City, MO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Service Management Group full-time (More than 3 years)

    Pros

    Great culture, strong leadership and good benefits.

    Cons

    Advancement opportunities can take some time as it all depends on your team and direct management.

See All 65 Reviews

Service Management Group Photos

Service Management Group photo of: Company photo on the rooftop patio
Service Management Group photo of: Our office
Service Management Group photo of: One of our meeting rooms
Service Management Group photo of: Terrace space
Service Management Group photo of: Front entrance
Service Management Group photo of: Office Meeting Space
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Service Management Group Interviews

Experience

Experience
68%
13%
18%

Getting an Interview

Getting an Interview
62%
16%
8%
8
4

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Account Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Service Management Group in May 2017.

    Interview

    -Applied via LinkedIn Jobs
    -Contacted by a recruiter to arrange a pre-screen phone interview
    -Within first 5 min, expectations set that this would be an intensive process
    -Prior to receiving a true phone interview, interviewee must complete a skills / personality assessment
    -Recruiter stated that there may be multiple phone interviews, followed by an in person interview where the interviewee is responsible for a 10 minute presentation based on questions sent to you, and after that, if selected to move forward, a 1.5-2 hour in-person interview with the hiring manager(s).
    -Was then asked if I had my 4 year degree. I responded no, that I did not... which can also be seen on my resume.
    -Recruiter stated that a 4 year degree is required and ended the call.

    In my opinion, disregarding prior experience in favor of a degree is a poor practice. You lose the ability to utilize valuable young resources who have been in the workforce gaining experience vs. in school.

    Interview Questions

    • Do you have your 4 year degree?   1 Answer
See All 25 Interviews

Service Management Group Awards & Accolades

  • Gold Top 50 Report, AMA Marketing News, 2014
  • ImpacT Award, Kansas City Business Journal, 2012
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Service Management Group Locations

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