ServiceNow Pay & Benefits | Glassdoor

ServiceNow Overview

Santa Clara, CA
5001 to 10000 employees
2004
Company - Public (NOW)
Information Technology
$1 to $2 billion (USD) per year
ServiceNow is changing the way people work. By placing a service-oriented lens on the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. As the enterprise cloud company ... Read more

Mission: Everything as a Service.

ServiceNow – Why Work For Us?


 Your enterprise needs to move faster, but lack of process and legacy tools hold you back. Every day, thousands of customer requests, IT incidents, and HR cases follow their own paths—moving back and forth between people, machines, and departments. 


With the ServiceNow System of Action you can replace these unstructured work patterns of the past with intelligent workflows of the future. Now every employee, customer, and machine can make requests on a single cloud platform. Every department working on these requests can assign and prioritize, collaborate, get down to root cause issues, gain real-time insights, and drive to action. 

Your employees are energized, your service levels improve, and you realize game-changing economics. Work at Lightspeed. 

WHAT'S IT LIKE TO WORK @ NOW? 

  • We pride ourselves on our culture of acting with respect, integrity, performance & customer centricity.
  • Career growth is a way of life at ServiceNow; our managers truly develop employees. Add new skills to your resume, take on new challenges and discover your full potential. 
  • ServiceNow has the fast pace of a startup, but the stability of a bigger company.
  • Tech Geeks are welcome here! It takes the best to build the best; our employees use the latest and greatest software and hardware for their daily work.
  • We work hard but try not to take ourselves too seriously.  Eat, drink & be social with catered Friday lunches, fully stocked kitchens, company socials, poker games & ping pong.
  • This is a highly collaborative and inclusive work environment where individuals strong on aptitude and attitude have an opportunity to grow careers through working with some of the most advanced technology and talented developers in the business.
  • We offer competitive compensation including equity options & our employees take comfort in our comprehensive benefits package including medical/dental coverage, 401k and life insurance.

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Join ServiceNow

We Want People Who Have Their Best Work Ahead of Them, Not Behind Them

We are redefining markets and changing the perception of enterprise software. Our customers are our biggest fans. Our enterprise cloud technology is highly differentiated and disruptive. We are passionate leaders who are acutely focused on customer success.

To sustain our explosive growth, we are looking for drivers – people who thrive on responsibility and live for the next big challenge. Broaden your horizons and develop your expertise. Accelerate your career and solve real enterprise challenges. Unleash your passion for innovative and modern technology and customer success. We are transforming IT from the department of no to the department of now. Join us. 

Benefits at ServiceNow

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While you're building your career here at ServiceNow, we've got you covered; our employees take comfort and pride in our comprehensive benefits


You can expect the ride of a lifetime!
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We care about you AND your family.

As a foundation for good health, here at ServiceNow we provide outstanding medical coverage to you and your family that offers quality, flexibility and value. Our US employees can choose from four medical plans through Cigna or Kaiser; our international employees have access to complete medical and dental benefits also.

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Don't just develop our platform, develop YOURSELF.

Career growth is a way of life at ServiceNow; our managers truly develop employees. Add new skills to your resume, take on new challenges and discover your full potential. 

benefits_imrpove

Invest in your future.

ServiceNow's 401(k) Plan with Fidelity allows our employees to defer eligible compensation into a variety of investments options with different investment strategies. Participate in our Employee Stock Purchase Program by purchasing shares of ServiceNow common stock twice per year at a discount of 15% off the lower price on the first day or last day of the purchase period.


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Take time away from the office.

We encourage our employees to take 3-4 weeks of flexible time off, in addition to 12 paid holidays throughout the calendar year.


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Perks & Extras

- Tech Geeks Welcome Here: It takes the best to build the best. Our employees use the latest and greatest software and hardware for their daily work.

- Eat, Drink & Be Social: Catered Friday lunches & fully stocked kitchens, company socials, poker games & ping pong

- Employee Assistance Program (EAP): Counselors available to help you with marital and family problems, child and elder care assistance, federal tax assistance and legal services.

- Many Dog Friendly Offices

- Silicon Valley Shuttle







ServiceNow Reviews

3.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
ServiceNow CEO John Donahoe
John Donahoe
25 Ratings
  • Featured Review

    Helpful (4)

    "Rewarded for your hard work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Anonymous Employee in Santa Clara, CA
    Current Employee - Anonymous Employee in Santa Clara, CA
    Recommends
    Approves of CEO

    I have been working at ServiceNow full-time (More than a year)

    Pros

    ServiceNow is a company that operates in a lean fashion. Every individual has the opportunity to take part in critical and meaningful work that impacts the company. There are ample opportunities for advancement, as they really do promote from within. Reading other reviews I would agree that ServiceNow has a performance driven culture. I have been here for 1.5 years and our stock has risen by $25. If you want to work for a company in which you can scrap by and earn a paycheck find somewhere else to work. Bonuses/stock are paid out quarterly and yes your performance is reviewed in such terms as well. Some people who worked at bigger companies can't adjust to the fast release cycles or the fact that their work has high visibility. Management expects us to work hard, but they honor our DTO policy. One of the few places where you work hard, but they respect your work life balance. Their is awesome management who actually cares about your personal growth as an employee, gives you the support, and tools that you need to perform your job well. We are the best kept secret in the valley, if you don't believe it go do some research.

    Cons

    None that i can think of.

    Advice to Management

    As the company begins to scale and stocks price increases, it would be nice to increase our fringe benefits to match those of our competitors.

See All 439 Reviews

ServiceNow Photos

ServiceNow photo of: People – our customers and our employees – are the heart of ServiceNow’s culture.
ServiceNow photo of: It’s easy to enjoy the outdoors at ServiceNow’s Santa Clara headquarters.
ServiceNow photo of: ServiceNow welcomes visitors to the new San Francisco office.
ServiceNow photo of: ServiceNow recently opened a new location in San Francisco.
ServiceNow photo of: Bocce adds some competitive fun to our Santa Clara campus.
ServiceNow photo of: Interns at ServiceNow can expect to work on real projects that go live.
See All PhotosSee All

ServiceNow Interviews

Experience

Experience
43%
15%
40%

Getting an Interview

Getting an Interview
54%
18%
8%
8
5
2
2

Difficulty

3.0
Average

Difficulty

Hard
Average
Easy
  1.  

    Sr. Software Engineer Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at ServiceNow.

    Interview

    Invited for one hour onsite interview. Had a neutral experience with manager but a very bad experience with one of the team members. No communication, no talking, no explanation. All the interview was doing is to repeat the really vague question, which honestly I think he/she does not understand either. I was trying to get clarifications and define initial parameters but all I got is the repeating question. I have to assume the inputs and confirm with interviewer before writing. After I finished, the interviewer propose a totally different inputs that could be provided at the beginning during our discussion, and I was blamed for not asking questions to get the correct input.

    What a hilarious interview. Totally waste of my time. I've interviewed with over 20+ leading tech companies and only Walmart lab can beat it in terms of how bad it is. And just give you a tip, they definitely like you if you are from a particular country.

    Interview Questions

    • Simple design and algorithm questions   1 Answer
See All 237 Interviews

ServiceNow Awards & Accolades

  • The 100 Biggest Stars In Silicon Valley, Business Insider, 2013
  • Hire Power Awards - Top 100 Job Creators, Inc. Magazine, 2012
  • Technology Fast 500, Deloitte’s Technology Fast 500, 2012
  • Technology Fast 500™, Deloitte's Technology Fast 500™, 2011
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