ServiceTitan Career Overview | Glassdoor

ServiceTitan Overview

Glendale, CA
201 to 500 employees
2013
Company - Private
Information Technology
Unknown / Non-Applicable
ServiceTitan® is the premier provider of Mobile Cloud-Based Software solutions for a specific vertical of businesses known as "Home Services" -- encompassing plumbing, HVAC, and electrical service companies ... Read more

Mission: Champion the underserved service workers and create software that makes their lives better.

Company Updates

  • Check out our revamped careers page! http://glassdoor.com/slink.htm?key=vQ0jC

    Open Positions | ServiceTitan

    The leading service businesses run ServiceTitan. Trusted by Mr. Rooter, Nexstar, Mr. Electric, PHCC, QSC, Rooter-Man, Service Roundtable companies.

  • LA Business Journal recognized ServiceTitan as one of the Best Places to Work 2017 and we're hiring!

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ServiceTitan – Why Work For Us?


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Based in Los Angeles, ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. 


ServiceTitan is the preferred software for hundreds of the world’s most successful plumbing, HVAC, and electrical companies in the U.S. and Canada, including Mr. Rooter®, Mr. Electric®, and Aire Serv®, as well as best practice organizations NexStar Network™, QSC®, Service Nation Alliance® and Service Roundtable®. 

Why ServiceTitan?

At ServiceTitan you will have the opportunity to work at one of LA’s most successful software start-ups - a highly successful, profitable, VC-backed company that solves “real problems” for “real customers”. This is a unique opportunity to be a part of a start-up that is already proven, yet young enough to offer its employees significant growth and equity. 

Be part of a stellar team.

ServiceTitan has assembled some of the best and the brightest talent from across the country and around the world.  As Titans, we work toward a single goal of providing the best experience possible for our customers.

Impact the lives of hardworking people.

ServiceTitan helps the men and women in home services provide a wonderful customer experience, improve sales, streamline operations, and more easily manage their businesses.

Work in a dynamic environment.

ServiceTitan is about specialization and collaboration. Titans are experts in their fields, always ready to roll up their sleeves and dig into new and challenging projects every day.

Be part of the ServiceTitan family.

ServiceTitan takes care of its own. Titans enjoy an open vacation policy, a choice of healthcare options, retirement savings plans, free catered lunch, and many more benefits.

ServiceTitan Reviews

4.5
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Recommend to a friend
Approve of CEO
ServiceTitan CEO Ara Mahdessian
Ara Mahdessian
48 Ratings
  • Helpful (1)

    "Achieve the Extraordinary"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceTitan full-time (Less than a year)

    Pros

    If you are new to Software, or early in your career, you have the ability to prove yourself and be promoted within the company. If you are more senior with lots of experience (and the ability to motivate very diverse teams) there is also a lot of opportunity to invest yourself into a very promising, successful startup. Competent employees receive recognition/kudos and the collaborative environment between teams is impressive. You will work with lots of kind, fun, and innovative people. If you don't learn from your teammates, you have to have blinders on!

    Cons

    The work/life balance in some positions can be intense. You work with really intelligent, dynamic people because the positions demand it.

    Advice to Management

    Transparency is starting to lessen as the organization grows. If that's intentional, we probably want to stop mentioning transparency as part of our culture. If it isn't: share more! Also, check in with your team members' sense of morale; we are growing fast!

See All 54 Reviews

ServiceTitan Photos

ServiceTitan photo of: Our awesome Customer Success team!
ServiceTitan photo of: Interview training with our VP of Talent Acquisition
ServiceTitan photo of: #28!
ServiceTitan photo of: Our team at the Best Places to Work luncheon!
ServiceTitan photo of: PeopleOps|Fin Ops team outing!
ServiceTitan photo of: Plant Day for the PeopleOps/FinOps team
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ServiceTitan Interviews

Experience

Experience
62%
4%
33%

Getting an Interview

Getting an Interview
62%
17%
13%
4
2

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Senior Software Engineer Interview

    Anonymous Interview Candidate in Remote, OR
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at ServiceTitan (Remote, OR) in August 2017.

    Interview

    The process was a hackerrank test they asked me to do before they would speak to me. I was fine with it because they said it'd only be 2 - 4 hours.

    The test asked you to build a Cloning Service in C#. Basically a thing that could do a deep-clone on any object. They also added some Attributes that could be put on any property or field and would control whether that got a deep clone, a shallow clone, or ignored. I actually thought the test was well written as cloning is not that hard, but the addition of these attributes prevented just copy/paste someone else's solution.

    So I was able to solve the problem easily in the time allotted. HOWEVER - they provided hardcoded testcases that your solution needed to pass. The problem is that the testcases were WRONG. In one of them they clearly mark a field as IGNORE, and then the test case tries to verify that they are equal. Well of course they aren't equal, you specifically asked me to IGNORE that field when cloning.

    The sad part is, if I had just ignored the attributes altogether I would have passed all the test cases. It's like they added the attributes afterwards and forgot to update their tests? I don't know.

    I chose to submit my solution as-is, and explained that it didn't pass all the tests but that I thought their tests were wrong and I hoped they would give me a chance to defend the solution.

    In the end, they never even responded to me. I'll never know if the test cases were indeed wrong, or if I misunderstood something. Either way, I learned that you should probably never do coding tests without speaking to somebody at the company first.

    Interview Questions

See All 47 Interviews

ServiceTitan Awards & Accolades

  • GOLD Stevie Award for Customer Service Team of the Year, The Stevie Awards, 2017
  • BRONZE Stevie Award: Customer Service Department of the Year, The Stevie Awards, 2017
  • Best Places to Work, LA Business Journal, 2017
  • Inc. 500/5000 Fastest Growing Companies, Inc. 500/5000, 2017
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