Working at ServiceTitan | Glassdoor

ServiceTitan Overview

Glendale, CA
201 to 500 employees
2013
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
ServiceTitan® is the premier provider of Mobile Cloud-Based Software solutions for a specific vertical of businesses known as "Home Services" -- encompassing plumbing, HVAC, and electrical service companies nationwide. Called the most ... Read more

Mission: Champion the underserved service workers and create software that makes their lives better.

Company Updates

  • ServiceTitan is featured on TheMuse!
    http://glassdoor.com/slink.htm?key=vQW4N

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  • We're doing amazing things here at ServiceTitan. Join us in making an impact! http://glassdoor.com/slink.htm?key=vQ6N6

    What Drives the Highest Rated Cloud Computing Companies to Work For?

    Just how important is company culture and employee happiness in the current, ultra-competitive tech economy? In a word, very. That is the main takeaway from the second annual Battery Ventures/Glassdoo

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ServiceTitan – Why Work For Us?


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Based in Los Angeles, ServiceTitan is a mobile, cloud-based software platform that helps home service companies streamline operations, improve customer service, and grow their business. ServiceTitan’s end-to-end solution for the multi-billion dollar residential home service industry includes CRM, intelligent dispatch, comprehensive reporting, marketing management tools, mobile connectivity for field techs, and Quickbooks integration. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. 


ServiceTitan is the preferred software for hundreds of the world’s most successful plumbing, HVAC, and electrical companies in the U.S. and Canada, including Mr. Rooter®, Mr. Electric®, and Aire Serv®, as well as best practice organizations NexStar Network™, QSC®, Service Nation Alliance® and Service Roundtable®. 

Why ServiceTitan?

At ServiceTitan you will have the opportunity to work at one of LA’s most successful software start-ups - a highly successful, profitable, VC-backed company that solves “real problems” for “real customers”. This is a unique opportunity to be a part of a start-up that is already proven, yet young enough to offer its employees significant growth and equity. 

Be part of a stellar team.

ServiceTitan has assembled some of the best and the brightest talent from across the country and around the world.  As Titans, we work toward a single goal of providing the best experience possible for our customers.

Impact the lives of hardworking people.

ServiceTitan helps the men and women in home services provide a wonderful customer experience, improve sales, streamline operations, and more easily manage their businesses.

Work in a dynamic environment.

ServiceTitan is about specialization and collaboration. Titans are experts in their fields, always ready to roll up their sleeves and dig into new and challenging projects every day.

Be part of the ServiceTitan family.

ServiceTitan takes care of its own. Titans enjoy an open vacation policy, a choice of healthcare options, retirement savings plans, free catered lunch, and many more benefits.

ServiceTitan Reviews

4.0
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Recommend to a friend
Approve of CEO
ServiceTitan CEO Ara Mahdessian
Ara Mahdessian
67 Ratings
  • Helpful (2)

    "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product in Glendale, CA
    Current Employee - Product in Glendale, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ServiceTitan full-time (More than a year)

    Pros

    Pay is extremely competitive
    Location is great, 15-25 minutes away from everything in LA
    Office culture is great. You will make lifelong friends here.
    You WILL develop your skills here.
    Work is rewarding, you have a big impact working here.
    Company values are great.

    This company is a extremely quickly growing startup. This can either be a pro or a con, if you're looking for a 9-5 just to pay bills this is not the place for you. If you're determined to grow in your career and have a strong impact on a company, look no further. There is no such thing as an unimportant role at ServiceTitan.

    At ServiceTitan you see the positive impact we have on our customers - it's very encouraging and makes you want to come into work everyday.

    Cons

    The only downside I can think of is the growing pains. This company went from 5 employees to 400 in a span of four years, however, the company is taking steps in the right direction to mitigate and eliminate the issues that arise from such fast paced growth. Work life balance can sometimes be thrown out of balance like any startup, you will be asked to work, and work hard - however, I never felt like any of the work I was doing wasn't meaningful.

    Advice to Management

    Continue doing what you're doing.

See All 74 Reviews

ServiceTitan Photos

ServiceTitan photo of: Our awesome Customer Success team!
ServiceTitan photo of: Platform & Payments team!
ServiceTitan photo of: One of our awesome UX Designer running a Mobile User Journey Research Workshop!
ServiceTitan photo of: Celebrating our Yelp integration the best way we know how!
ServiceTitan photo of: ST people managers at the first "Leading People" training!
ServiceTitan photo of: PeopleOps spent a day at the park strategizing and playing ultimate frisbee
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ServiceTitan Interviews

Experience

Experience
67%
4%
29%

Getting an Interview

Getting an Interview
61%
15%
15%
6
3

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    SMB Implementation Manager Interview

    Anonymous Employee in Glendale, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. The process took 2 weeks. I interviewed at ServiceTitan (Glendale, CA) in April 2018.

    Interview

    I had two phone interviews before being brought into the office for my in-person. I was given a quick tour of their office before settling into the interview room. I subsequently met with 5 different employees from the department for about 30 minutes each. I got to hear each person's perspective on the company and position itself. Everyone was super responsive to the questions I had and I felt that honest answers were given.

    Interview Questions

See All 76 Interviews

ServiceTitan Awards & Accolades

  • GOLD Stevie Award for Customer Service Team of the Year, The Stevie Awards, 2017
  • Best Places to Work, LA Business Journal, 2017
  • Inc. 500/5000 Fastest Growing Companies, Inc. 500/5000, 2017
  • BRONZE Stevie Award for HR Achievement in New Employee Onboarding, The Stevie Awards for Great Employers, 2017
  • Battery Ventures/Glassdoor Highest Rated Cloud Computing Companies to Work For, Battery Ventures + Glassdoor, 2018
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