Working at Shell Energy Retail | Glassdoor

Shell Energy Retail Overview

Coventry, England (UK)
1001 to 5000 employees
Company - Public
$500 million to $1 billion (USD) per year
We launched First Utility in 2008 because the energy market wasn’t working for consumers; it was only working for the energy companies.

Since then we’ve developed First Utility to be a better kind of energy company. We are changing the ... Read more

Shell Energy Retail Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Shell Energy Retail CEO Colin Crooks
Colin Crooks
50 Ratings
  • Helpful (1)


    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Assurance Specialist in Coventry, CT
    Current Employee - Quality Assurance Specialist in Coventry, CT
    Positive Outlook
    Approves of CEO

    I have been working at Shell Energy Retail full-time (More than 5 years)


    Having been with First Utility for 5 years, I have seen both ends of the spectrum. Having teething problems with the ever expanding customer base, given the more than competitive pricing to show customers there is a better way, than just the usual "Big 6". To then come out the other side with over one million accounts and growing our customer base further was a surreal feeling. To be part of the continued success is a great but also shows we cannot be content with where we had got to and rest on our laurels, but to continue to expand and make the difference in the energy market and for all the right reasons. The pros for me are as follows: Our customers (This is the reason we currently have a job so my biggest thanks to our customers), The People, The Environment, Reward and Recognition, Learning and Development, Location, First for Technology. These are to name a few and I really could continue forever and a day. You can never learn too much in this sector of work, as energy is ever changing and something I would love to continue to be a part of. I have personally been given the opportunity to progress within the business which I am forever grateful for given that no other company has put their faith in me as much as First Utility.


    As of today, I do not feel there are any downsides. I pride myself on honesty and would be scathing if there was anything to write home about. The fact of the matter is that, yes we had problems previously within our early years, ranging from the office space to systems not performing as they should however the more we grow as a business, the more we look to progress as an employer and have ironed out a number of creases we previously had (so to speak). I have experienced three office moves, and all for the benefit and growth. Opening up jobs withing Leamington, Warwick and now Coventry along with expanding across Europe.

    Advice to Management

    To continue to put faith in our internal employees and help them further to reach their goals and personal development aims. Ultimately to remain loyal to our customers as without these, we would not have employment.

See All 194 Reviews

Shell Energy Retail Photos

Shell Energy Retail photo of: Team Incentives
Shell Energy Retail photo of: Team Connections
Shell Energy Retail photo of: Company-wide event to understand the future with our Exec
Shell Energy Retail photo of: Catching up with coffee in The Den
Shell Energy Retail photo of: Customer First Adviser Academy
Shell Energy Retail photo of: A sprinkle of Disney magic in the office celebrating one of our latest tariffs
See All PhotosSee All

Shell Energy Retail Interviews



Getting an Interview

Getting an Interview




  1. Helpful (1)  

    Outbound Sales Representative Interview

    Anonymous Interview Candidate in Coventry, England (UK)
    No Offer
    Positive Experience
    Average Interview


    I applied online. The process took 3 weeks. I interviewed at Shell Energy Retail (Coventry, England (UK)) in September 2017.


    ice breaker to kick start the assessment the a maths and English test, a group exercise, a role play and then 1- 2 - 1 to finish the day off

    Interview Questions

    • why did you choose to work for first utility   1 Answer
See All 31 Interviews

Shell Energy Retail Awards & Accolades

  • Good Housekeeping Reader Recommended, Good Housekeeping, 2016
  • A Spokesman Said Winner; Best Customer Service, A Spokesman Said, 2016
See More

Work at Shell Energy Retail? Share Your Experiences

Shell Energy Retail
  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate