Working at Shentel | Glassdoor

Shentel Overview

Edinburg, VA
1001 to 5000 employees
1902
Company - Public (SHEN)
Telecommunications Services
$100 to $500 million (USD) per year
Shenandoah Telecommunications Company (Shentel) provides a broad range of diversified communications services through its high speed, state-of-the-art network to customers in the Mid-Atlantic United States. The Company's services include: wireless voice and ... Read more

Mission: Shentel is committed to enriching the lives of the customers we serve with the highest quality telecommunications services by making major investments in technology, using innovative thinking and delivering high quality local customer service that makes using technology easy.

Company Updates

  • Check out our Day in the Life Video for a Retail Sales Consultant! http://glassdoor.com/slink.htm?key=vMAwJ

  • Shentel named to 100 Fastest Growing Companies in 2018 by FORTUNE Magazine !

    http://glassdoor.com/slink.htm?key=vQbzA

    Shenandoah Telecommunications

    Shenandoah Telecommunications is #86 on the Fortune's 100 Fastest-Growing Companies List 2018.

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Shentel – Why Work For Us?


SPRINT RELATIONSHIP

Shentel is the largest Sprint PCS affiliate in the United States and currently provides wireless service to approximately 1,200,000 customers. As an affiliate company, Shentel has exclusive rights to provide Sprint wireless service to certain markets.

Shentel currently serves a four-state area – including markets within Virginia, West Virginia, Maryland and Pennsylvania. Shentel builds and owns the network and owns and operates the Sprint retail stores. Shentel is also responsible for local customer service and directs local advertising and promotions.

SHENTEL SERVICES

The Sharpest Cable Television

Even as devices change and technology improves, the majority of Shentel customers still consume their entertainment from television and we provide the best channels at the most competitive price.

In addition to offering the best in HD programming and HD/DVR service, Shentel also has a whole-home gateway system called TiVo which gives customers all the great features of TV plus streaming services and full recording capabilities. Shentel remains focused on building long-term value and continuing to pursue improvements, diversification and growth opportunities.

The Fastest Internet

Shentel provides high-speed broadband Internet to primarily rural areas throughout Virginia and West Virginia and in Western Maryland. With speeds up to 150Mbps, Shentel Internet brings power to customers who are demanding more from their Internet service.

Bringing service to rural customers is a familiar path for a company that started in 1902 as a telephone cooperative. For some telecommunications companies, winding roads and mountains, small communities and big rivers challenge their ability to offer service. These obstacles are considered opportunities at Shentel.

The Clearest Voice

Telephone service is the root of all things Shentel. Today’s crystal clear quality no longer resembles its ancient ancestor, except that – more than 100 years later – telephone service is still about making connections. Whether calling the neighbor down the street or chatting with a friend on the other side of the nation, Shentel continues to provide the most reliable and effective telephone service.

With local and long distance options and various features you can’t live without (like Caller ID and Call Waiting) Shentel has a home phone package that can be designed to fit the need of each customer.

PHILANTHROPY

The philanthropic spirit of Shentel stretches back to its earliest days. Significant donations of funds, time and materials are given to the communities we serve – evidence of Shentel’s desire to create deeper connections.

The company has two favorite programs that are embraced in all service areas – the Summer Backpack program in June and The Big Give in December. The Backpack program was established as a way to ensure that kids who rely on school for meals, would have access to food in the summer. Since Shentel has started this program, the company has contributed more than 6 tons of food to various food banks and community food pantries.

The yearend program called The Big Give is a success on many levels. Employees adopt families, senior citizens, nursing homes, orphanages or charitable organizations to make sure those without are able to have a happy holiday season. The company divides into teams and work to raise the money needed for the special project they have selected. The hundreds of people impacted each year are grateful for the gifts, food and clothes, but the Shentel employees often feel that they are the ones who have received the best gift.

These philanthropic opportunities – in addition to others like Adopt-a-Highway, park renovations etc. – extend and build staff relationships and pride in the Shentel brand. Executives, customer service representatives, store managers, supervisors, technicians – all categories of Shentel employees – volunteer side by side as teammates to make a positive difference in the communities we serve. The sense of pride that accompanies giving is very alive at Shentel.

TRAINING & DEVELOPMENT

Training and developing employees at all levels and stages of their careers is a priority at Shentel. Multiple avenues for training and development are available, including a tuition assistance program for full-time employees.

Shentel University – our on-line Learning Management System – provides opportunities to improve existing talents and develop new skills. Shentel has partnered with Lynda.com to give employees unlimited access to course offerings from management, technical and software modules. Employees use this tool to access trainings by authorities in their respective fields to add breadth and depth to their personal and professional development.

Shentel also offers management trainings throughout the year which cover topics such as behavioral interviewing, project management and emotional intelligence.

HEALTH & BENEFITS

Shentel offers employees a comprehensive benefits program to help them stay healthy, feel secure and maintain a work/life balance. The company also provides full-time employees with a bi-weekly contribution that can be used to purchase benefits.

Available benefits include medical, dental, vision, life and accidental death & dismemberment, disability, and accident insurances. Additionally, the company offers a competitive 401(k), educational assistance, flexible spending accounts, employee phone/cable/Internet discounts, and an employee assistance plan.

  • Full-time and part-time employees are eligible for Shentel’s 401(k) plan, and will receive a 5% basic contribution plus up to 3% matching contribution.
  • Full-time employees who wish to pursue college courses, certifications or other professional growth are eligible for up to $4000 in financial assistance annually.
  • Shentel offers options for medical, dental and vision insurance to all full-time employees. The company also provides a contribution that employees can use to purchase benefits.
  • All full-time Shentel employees are eligible for a discounted phone plan from Sprint. Additional lines of service will receive a discount off of the regular consumer rate plan(s) selected.
  • Shentel provides peace of mind to Full Time employees through our Short Term and Long Term Disability Insurance and up to two times annual salary in Life Insurance at no cost to the employee.
  • Full-time employees who reside in our cable and Internet service areas are eligible for discounts on those services. Services may require purchase or rental of modems or other equipment.

The information in this Benefits Summary is presented for illustrative purposes and is based on information provided by the employer. The text contained in this Summary was taken from various summary plan descriptions and benefit information. While every effort was taken to accurately report benefits, discrepancies or errors are always possible. In case of discrepancy between the Benefits Summary and the actual plan documents, the actual plan documents will prevail. All information is confidential, pursuant to the Health Insurance Portability and Accountability Act of 1996. If you have any questions about this summary, contact Human Resources.

OUR EMPLOYEES ARE OUR MOST VALUABLE ASSET!
 
That is why at Shentel, we are committed to a comprehensive employee benefits program that helps our employees stay healthy, feel secure, and maintain a work/life balance.
 
Shentel Offers the following benefits:
 
  • High and low deductible Medical Plan through Anthem BCBS
  • Health Savings Account
  • Dental 
  • Vision
  • Flexible Spending Account
  • Disability Benefits
  • Life and AD&D Insurance
  • Paid Time Off
  • $0 Cell Phone Plan
  • Cable and Internet Discounts (based on location)
  • GENEROUS 401K
  • Paid Holidays
  • Tuition Reimbursement Program
  • Matching Charitable Donation Program
  • Employee Assistance Program

Shentel Reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Shentel Chairman, President, and CEO Chris French
Chris French
44 Ratings
  • "A company that cares"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Consultant in Lynchburg, VA
    Current Employee - Retail Sales Consultant in Lynchburg, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shentel full-time (Less than a year)

    Pros

    Benefits
    Hours
    Competitive Pay
    Great Teamwork
    Feels like upper management cares about employees.

    Cons

    PTO rolls over as "sick time" which seems pretty impossible to actually use.

See All 74 Reviews

Shentel Photos

Shentel photo of: Waynesboro Warriors hit the road to pick up litter as part of VDOT Adopt-A-Highway.
Shentel photo of: Shentel staff pose with Sprint's Paul.
Shentel photo of: Sprint Marketing Team poses with TV Spokesman Paul
Shentel photo of: Paul - Sprint Spokesman - takes selfie with customer.
Shentel photo of: Shentel office in Rocky Mount.
Shentel photo of: Telephone operators in the 1960s at Shentel.
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Shentel Interviews

Experience

Experience
88%
12%
0%

Getting an Interview

Getting an Interview
71%
29%

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Business Development Manager Interview

    Anonymous Employee in Edinburg, VA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at Shentel (Edinburg, VA) in January 2014.

    Interview

    Informative and percise...communication was great during the whole process...Human Resources was great to work with and they were very knowledgeable and provided exceptional guidance during the interview process...The one on one interview was very comfortable

    Interview Questions

See All 8 Interviews

Shentel Awards & Accolades

  • Top 100 Most Trustworthy Companies in America, Forbes, 2014
  • Top 100 Most Trustworthy Companies in America, Forbes, 2016
  • Top Independent Operator of the Year, CableFax, 2017
  • Top 100 Most Trustworthy Companies in America, Forbes, 2013
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Work at Shentel? Share Your Experiences

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