Working at Shepherd Center | Glassdoor

Shepherd Center Overview

Atlanta, GA
1001 to 5000 employees
Nonprofit Organization
Health Care Services & Hospitals
$100 to $500 million (USD) per year
Shepherd Center is a private, not-for-profit hospital specializing in medical treatment, research and rehabilitation for people with spinal cord injury and brain injury.

Shepherd Center is a 152-bed facility. Last year Shepherd had 965 admissions to its ... Read more

Mission: Shepherd Center's mission is to help people with a temporary or permanent disability caused by injury or disease, rebuild their lives with hope, independence and dignity, advocating for their full inclusion in all aspects of community life while promoting safety ... Read more

Company Updates

  • Shepherd Center once again Recognized as One of the Best Places to Work in Metro Atlanta Shepherd Center was recognized as the Atlanta Business Chronicle's #3 Best Place to Work in the extra-large company (500-plus employees) category at the publication's annual awards ceremony on Sept. 7 in Atlanta. The Atlanta Business Chronicle conducted the awards program in conjunction with Quantum Workplace


    Shepherd Center Recognized as One of the Best Places to Work in Metro Atlanta

    Shepherd Center was recognized as the Atlanta Business Chronicle's #2 Best Place to Work in the extra-large company (500-plus employees) category at the publication's annual awards ceremony on Sept. 6 in Atlanta. The Atlanta Business Chronicle conducted the awards program in conjunction with Quantum Workplace.

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Shepherd Center – Why Work With Us?


Shepherd Center, located in Atlanta, Georgia, is a private, not-for-profit hospital specializing in medical treatment, research and rehabilitation for people with spinal cord injury and brain injury.

Founded in 1975, Shepherd Center is ranked by U.S. News & World Report among the top 10 rehabilitation hospitals in the nation.

Shepherd Center is a 152-bed facility. Last year Shepherd had 965 admissions to its spine and brain inpatient programs and 571 to its day patient programs. In addition, Shepherd sees more than 6,600 people annually on an outpatient basis.

Patients at Shepherd Center get more than just medical care; they get an experience that brings healing and hope. Shepherd takes a team approach to rehabilitation. We understand that patients are going through more than just recovery from an injury; they are learning a new way of life.

We work with each person to draw up a blueprint for rehabilitation, tapping into state-of-the-art medical care and comprehensive educational services. We also serve as an ambassador to help patients navigate their journey over a lifetime. At Shepherd Center, we are a family, working together to help patients and their families obtain the care they need plus so much more.

Medical Advantage
Our specialization has enabled our staff to develop higher levels of expertise and achieve better results for those we serve. When it comes to functional improvements, our patients are more independent and have better outcomes than the national average. Our return-to-home and return-to-work rates are among the best in the nation.

Continuum of Care
Shepherd Center offers a complete continuum of care, from evaluation and medical treatment to rehabilitation and lifelong support programs. Those we serve have access to programs that many other facilities don’t have, like therapeutic recreation, community outings, pastoral care, extensive family training, assistive technology, back-to-school programs, peer support, vocational counseling and return-to-work programs, and enhanced, post-discharge case management for all patients to help ease the transition back into the community.

Advanced Technology 
Patients at Shepherd Center receive customized solutions to help them integrate daily tasks back into their lives. Experts and technology specialists help people customize an appropriate package of technological solutions that maximize independence in accomplishing day-to-day tasks.

Leaders in Research
Clinical studies are conducted in collaboration with leading experts at other hospitals, research centers, medical schools and universities around the world. Whether studying a new device, testing an improved surgical procedure or developing a new treatment method, research at Shepherd Center translates directly into an improved quality of life for our patients.

Shepherd Center is accredited by The Joint Commission and the Commission on Accreditation of Rehabilitation Facilities (CARF). Shepherd Center is also designated as a Spinal Cord Injury Model System by the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR).

Patient and Family Training 
Patients and families participate in training sessions to learn as much as possible about the injury or illness to manage ongoing medical care after returning home. Having a thorough understanding helps patients take full advantage of the rehabilitation process and can help prevent rehospitalization.

History and Mission

In a time of crisis, it may be reassuring to know that there is another family that's been in your shoes: the Shepherds.

James Shepherd set out on a backpacking trip around the world in 1973 after graduating from the University of Georgia. While bodysurfing off a beach in Rio de Janeiro, he was slammed to the ocean floor by a wave. James, who was 22 at the time, sustained a serious spinal cord injury that left him paralyzed from the neck down.

After spending five weeks in a Brazilian hospital struggling to survive, he returned to the United States. With the help of a family friend - Clark Harrison, the former DeKalb County commission chairman who'd been paralyzed since being shot by a German sniper in 1944 - the Shepherd family located a rehabilitation treatment facility in Colorado. After six months of intensive rehabilitation, James regained his ability to walk while using a cane and a leg brace.

After returning home to Atlanta, James and his parents - Harold and Alana Shepherd - were frustrated with the lack of rehabilitation care options in the Southeast. With the help of Mr. Harrison and David Webb, chairman of President Carter's White House Conference on Handicapped Individuals, the Shepherds hurled themselves headlong into the task of creating a rehabilitation center.

With enthusiastic support, Shepherd Center was founded in 1975 as a six-bed unit operating out of leased space in an Atlanta hospital. Almost immediately there was a waiting list.


A Diversified Workplace
Whether you're a recent graduate just beginning your career or an experienced professional looking for a challenge, Shepherd Center offers a spectrum of rewarding job opportunities in the clinical and non-clinical setting.

Attractive Compensation Package
Shepherd Center is an attractive employer, especially when considering the total compensation package. Benefits: fair salary, excellent medical/dental coverage, flexible work arrangements, safe/healthy workplace, numerous types of leave, etc.

Opportunities for Advancement
There is a major potential for growth at Shepherd Center. A significant portion of Shepherd Center employees will retire within the next decade. This opens up opportunities for talented individuals to advance within the organization.

Helping People as part of a Model System
Shepherd Center is designated by the federal government as a "Model System" of care. That means that rehabilitation centers across the nation look to Shepherd Center to set the standard in rehabilitation care and research.

Opportunities for Continued Learning
The opportunity to learn is key to personal satisfaction at work. Shepherd Center offers you access to a variety of learning opportunities. You'll find experiences and programs that will encourage learning and help you in the building of a successful career.

Opportunities for Training
We offer courses in the latest technology, in communication and interpersonal skills, in developing and encouraging sensitivity to people with disabilities, in management - a vast range of learning possibilities, all aimed at increasing your employability. On-the-job training, in the form of coaching or mentoring, regular feedback from your manager, conferences and workshops are other means by which you can continue your development at Shepherd Center.

Employee Benefits

Shepherd Center provides a competitive benefits package that focuses on high quality healthcare while supporting the overall health and wellness of our employees. Many benefits are available to employees working as little as 16 hours per week.

Health & Wellness

  • Medical: Three Plan options are designed to ensure choice and quality to Shepherd Center employees while maintaining a high level of coverage and financial protection. We strive to offer a variety of quality benefit selections that fit the diverse needs of employees and their families. Shepherd Centersubsidizes a generous portion; approximately 86% of medical premium costs.
  • Dental: Two Dental Plan options; one withorthodontia as an optional benefit.
  • Vision: Two Vision Plan options based upon desiredcoverage.
  • FSA & HSA: Options designed to help lower the cost of qualified health and dependent care by paying with pre-tax dollars.
  • Wellness Incentive: Employees enrolled under the medical plans are eligible to participate in the Wellness
  • Incentive Program: includes competitions, health screening, and prevention education.
  • HealthAdvocate: A partner to help you navigate the healthcare system. Offers a variety of services to include: claims assistance, provider selection, locating low cost options for many health needs, elder care options, and behavioral health.
  • EatRight Atlanta: Bi-weekly access to fresh produce and fruit at the Local EatRight Atlanta’s Farmer’s Market.

Life & Disability Insurance

Shepherd Center provides the following benefits at no cost to eligible employees.

  • ˆBasic Life/Accidental Death & Dismemberment (AD&D)
  • ˆShort-Term Disability
  • Long-Term Disability

Option to purchase additional coverage at reduced group rates.

  • Supplemental Employee, Spouse and Dependent Life/AD&D

Voluntary Benefits

  • Critical Illness is an affordable way to help protect against financial stressors of a serious illness (i.e. Cancer, Heart Attack, Stroke, etc.).
  • ˆAccident Insurance can help pay for out-of pocket costs experienced after an accident.
  • Whole Life is a convenient, affordable life insurance plan offering financial protection for your loved ones.
  • ˆHospital Confinement Indemnity Insurance is a simple way to help protect against the financial
  • stress of a hospital stay.

Financial Benefits

  • Paid Time off (vacation, sick, holiday)
  • ˆBereavement Leave and job protected leave of absence plans
  • ˆ403(b) Supplemental Retirement Savings Plan with generous match provisions
  • ˆTuition Reimbursement
  • Discounted On-site Fitness Center Membership
  • ˆStudent Loan Forgiveness Program
  • ˆCafeteria and onsite pharmacy discounts

Additional Benefits

  • Will Preparation, Estate Planning and Funeral Planning
  • Identify Theft Program for prevention, detection and resolution
  • Travel Protection
  • Employee Assistance Program
  • ˆBenefitHub and Georgia Hospital Association
  • Travel offering discounts for travel and other goods and services
  • Service Recognition Program
  • Employee “Fun” days: Casual Fridays, Annual Field Day Competition, Halloween Costume Contest, Appreciation Lunches
  • Opportunity to support annual employee giving campaign supporting designated Shepherd Center projects
  • Part Time hours and flex schedules

Shepherd Center Reviews

  • "My experience of 17 years of working at Shepherd Center"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Clinical Research Coordinator in Atlanta, GA
    Current Employee - Clinical Research Coordinator in Atlanta, GA
    Positive Outlook
    Approves of CEO

    I have been working at Shepherd Center full-time (More than 10 years)


    Shepherd Center gives the opportunity to grow. I have started as an Outpatient Access Specialist. While I was working at that Department, I was able to go back to College under a Shepherd Scholarship. I got my certification as a Health Care Interpreter. I worked there for 3 years then I saw the opportunity to move up and learn more at the Research Department. I had the opportunity to coordinate my first clinical trial and thanks to you all the support that I received that study was overall a success. I have reached 17 years working at Shepherd, and I am planning to continue giving the best of me to our patients, my coworkers, and the Center.


    Any Cons to say about Shepherd.

    Advice to Management

    We would like to see every morning in your usually rounds to each Department.

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Shepherd Center Photos

Shepherd Center photo of: Acquatic Therapy
Shepherd Center photo of: Great Research Day
Shepherd Center photo of: Successful Research Day
Shepherd Center photo of: Taking time to have fun!
Shepherd Center photo of: Peer Support
Shepherd Center photo of: Employees Give Back!
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Shepherd Center Interviews



Getting an Interview

Getting an Interview





    Registered Nurse, BSN Interview

    Anonymous Employee in Atlanta, GA
    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 3 days. I interviewed at Shepherd Center (Atlanta, GA) in January 2018.


    Very comfortable and relaxed. They want to get to know you and see if you fit well within the work culture. Patients come first at Shepherd Center, so a good attitude is a must!

    Interview Questions

    • Many of the patients have experienced a traumatic injury, how will you help them on their journey to recovery?   Answer Question
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Shepherd Center Awards & Accolades

  • Best Places To Work, Atlanta Business Chronicle, 2018
  • Top 10 Hospitals for Rehabilitation, US News & World Report, 2018
  • Atlanta’s Best Places to Work – Atlanta Business Chronicle, Atlanta Business Chronicle, 2017
  • Top 10 Hospitals for Rehabilitation, US News & World Report, 2017
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Work at Shepherd Center? Share Your Experiences

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