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Shield Healthcare Overview

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Valencia, CA
201 to 500 employees
Company - Private
Health Care Services & Hospitals
$25 to $50 million (USD) per year
Shield HealthCare was established in 1957 as a specialty pharmacy. Over the years Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Texas and Washington.

With more than 50 years of pharmacy and ... Read more

Mission: Shield HealthCare is a service organization dedicated to fulfilling the medical supply needs of consumers and the caregiving community with a focus on customer satisfaction.

Shield Healthcare Reviews

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James Snell
20 Ratings
  • Helpful (3)

    "Girl Power !"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Help Desk Technician in Valencia, CA
    Current Employee - Help Desk Technician in Valencia, CA
    Positive Outlook
    Approves of CEO

    I have been working at Shield Healthcare full-time (Less than a year)


    Easily 3/4 of the employees are female with a majority percentage at the director and VP level, no glass ceiling here. The male employees are very well behaved and HR rules with an Iron Fist. Very loose dress code, stretch pants and open toe flats are the unofficial uniform. Okay to come in with wet hair.

    Not as many holidays as some companies is more than made up for by three or four personal floating holiday's per year to take whenever you want to. That is really cool if you want to observe MLK day or Kwanzaa, not to mention those LAUSD administrative days. We do have the normal ten holidays including day after Thanksgiving., we just do not get things like Veteran's day or Columbus day.

    Great benefits package. Closely held private company so you do not need to update resume with every change in stock price. Employee base where number of employees with 10+ years of tenure is into the triple digits. A place where the president of the Company James Snell will sit down at the break room table and talk to you if you are new and he sees you eating alone. The location is really good with respect to the SoCal commute especially if you live in the SF valley. Satisfaction of working for a socially responsible employer who's business model centers around making disadvantaged peoples' lives' better. Being able to purchase medical supplies at actual cost is a serious benefit because the merchandise we sell is very expensive and scarce, even online or cost-co prices are much much higher than employee cost.

    The company was founded in Los Angeles County as a small retail pharmacy on Sepulveda Blvd. Under Jim Snell's leadership it has grown slowly but steadily over the years. We have never had any layoffs, not ever, and we have never failed to hit our financial performance growth objectives.

    The company has the highest ethical standards far beyond the legally required minimums. We are an unusually hardworking collective of intelligent people and are funky in our own sort of way, like a Silicon valley startup is the best comparison. We embrace the California Counter Culture with an annual Hippie Day competition that you will find no where else. We work hard but play even harder. Many of us socialize off hours after work and share baby sitters for parent's night out on the town.

    The biggest benefit here is the longstanding tradition of Female Empowerment and development / promotion from within. Hardworking conscienceless hourly employees who earn their AA or come inboard with an AA are candidates for promotion to salaried positions. College of the Canyons is a 5 min. commute away. They paid for my Microsoft certification training and testing. Of the twelve software developers in IT department Four (4) of them used to be hourly employees in non-technical departments, that speaks volumes right there.

    There are very good about bringing in premium catered lunches for any weekend shifts. They also bring in really good food so 4-5 times per year just for fun. On top that each department brings in premium catered food quarterly. They take turns and solicit input also, sometimes it is Rattlers or Stone-fire BBQ, some times it is the In-and-Out or Habit truck, sometimes it is Chinese or Mexican.

    You are truly part of the solution here, that is not a tag line it is true. If you speak up with a good idea you will play a part in it's implementation. Laying low, doing your job and achieving results will get you noticed and promoted. We have had people make team lead before their first year was out.


    This is a traditional Corporate environment where it counts so do not be fooled by the air of levity. Just like a tightly run Silicon Valley startup. Management by objectives POTUS right out of the Peter Drucker school of management are in place each and every day, new manager's literally get a copy of his (Peter F. Drucker's) book.

    When I look down chronologically at many of the scathing one star reviews below and think back to who they were, they dug their own graves and were given multiple opportunities to address performance or punctuality concerns. What a bunch of complete loosers. We had one senior level salaried techickiee guy who after he just got passed his 90 days thought he could just stop doing his on call responsibility, with Healthcare IT people lives are on the line ... you can not just blow it off because you have concert tickets !

    This company as a collective accomplishes a transaction volume that a normal publicly traded company would require three times as many people, easily. The company excels in a rare niche, getting difficult to bill claims paid for onerous insurance plans on the first pass. This is not easy, so the fully documented business procedures must be followed one hundred point zero percent to the letter and adherence to the documented procedures is very closely managed.

    What I see below as micro-management is really needing to perform assigned tasks per procedure and being held accountable for lack thereof. You cannot just take what seems to be an obvious short cut because doing so would either be a legal/ethical violation, or result in the claims not getting properly paid, or both.

    Those of us who excel here take a very dim view of slackers, or your flaky inconsistent miscreants who just want to "dial it in" the day before a holiday or long weekend. Especially the ones who take unauthorized short cuts and we have to clean up their messes. Yes, you do hear us talking about you within earshot because we are sick of your foolishness and want you to either get with the program or get out.

    If you are salaried, be prepared to work more than forty hours per week or eight hours per day. If you are hourly you must bring your AAA+++ game in the front door with you each and every day. People who used to work in unionized environments or are formally members of the armed forces tend to do very well here, as do people with a good worth ethic attitude. No politics or Religion on the job here here, far from it, we argue about sports and pop culture when we are blowing off steam ... whoever is saying that below about religion, micromanagement, talking behind your backs has their craniums so far into their gludious maxims that they do not know whether it is day or night outside.

    Advice to Management

    From a weight watchers at work perspective we need to go vegan for physical inventory this year, please pass that though along to the good Sergeant Major.

See All 38 Reviews

Shield Healthcare Photos

Shield Healthcare photo of: Corporate Headquarters
Shield Healthcare photo of: Shield Healthcare
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Shield Healthcare Interviews



Getting an Interview

Getting an Interview





    Area Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Average Interview


    I applied through a recruiter. The process took 3 weeks. I interviewed at Shield Healthcare.


    Initial phone interview was pretty standard behavioral based questions with HR. Red flags came in the panel interview when asked illegal questions about age. Interviewers were a sales manager and and an assistant area manager. "Wow your just a kid" "do you think you can manage people much older?" Were just a few of the jaw dropping questions. It was quite uncomfortable. I tried to deflect as much as possible but definitely the least professional interview experience I have had. Wish I would have recorded it from my phone. I'd have a solid discrimation case. :)

    Interview Questions

    • You graduated in 2012, wow you are just a kid, what makes you prepared to handle this position   1 Answer
See All 8 Interviews

Shield Healthcare Awards & Accolades

  • 99% Customer Satisfaction Survey Results, Press Ganey, 2016

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