Working at Shutterfly | Glassdoor

Shutterfly Overview

Redwood City, CA
1001 to 5000 employees
Company - Public (SFLY)
$1 to $2 billion (USD) per year
Shutterfly, Inc. is the leading online retailer and manufacturer of high-quality personalized products and services. Founded in 1999, the Shutterfly, Inc. brands include Shutterfly®, where your photos come to life in photo books, gifts, and cards and ... Read more

Mission: Help people share life's joy

Glassdoor Awards

Best Places to Work: 2011 (#14)

Company Updates

  • Today marks a big day! We are excited to announce the successful acquisition of the photography company, Lifetouch. Our CEO, Chris North, said it best, “we are thrilled to welcome Lifetouch to the Shutterfly family, and are excited to bring together two undisputed leaders in adjacent verticals, both of which have the common mission of helping customers share life’s joy through photos.” Welcome, Lifetouch! More details can be found about the acquisition here:

  • Shutterfly Inc. is proud to be recognized as a Best of the Best Workplaces in the Americas by the Printing Industries of America. The designation reflects Shutterfly’s excellence in human resources practices through our dedication to Communication & Culture, Benefits, Safety and Work Environment. Additionally, Shutterfly Inc. was recognized with the Safety Shield, acknowledging our OSHA compliance and best safety practices in the printing industry. Learn more about Shutterfly’s awards and the Printing Industries of America here:

    Best Workplaces in the Americas Winners Announced

    Pittsburgh, PA-Printing Industries of America today announced winners of the 2017 Best Workplaces in the Americas (BWA) awards and the Safety Shield.

See AllSee All

Shutterfly – Why Work For Us?

Memories are milestones, big and small. Woven together, memories become the stories we pass down through generations. 

What if you could influence the way memories are collected, preserved and shared?

What if you could bring people together by inspiring them to share their stories in unique and creative ways?

What if you could create your own career memories that you are proud to celebrate and share?

Now you can.

At Shutterfly, Inc., our vision is to make the world a better place by helping people share life’s joy. Through our portfolio of premium lifestyle brands – Shutterfly, Tiny Prints, Wedding Paper Divas, BorrowLenses, MyPubisher, and Groovebook – our mission is to deepen personal connections between our customers and the people who matter most to them with unique, personalized photo products . We enrich the lives of millions by inspiring them to be creative in how they preserve their memories and share their stories.

We are a community of talented and passionate people working toward an inspiring purpose. We belong to something bigger than ourselves. As stewards of peoples’ memories, we take our responsibility seriously and are joined together by our commitment.   


Memories every day. Create yours. Inspire others.

Millions of customers have stored billions of photographs with Shutterfly, Inc, and we strive to delight our customers in every way possible. We create innovative solutions our customers love, and we have a passion for customer service that builds trust by making their experience convenient, easy, and fun. Our customers love us, and it shows through their loyalty and feedback.

Our core values provide the foundation for our success. Three times a year, we present prestigious High Five Awards to team members who embody and demonstrate our core values.

  • Passion - pursue excellence in everything we do
  • Inspire - empower ourselves and each other to achieve more than we thought possible
  • Act - think as owners and do what is right for the company, the customer and our team
  • Commit - constructively challenge each other's ideas, commit as a team and then support one another
  • Trust - treat others as we want to be treated

Our successes are driven by a collaborative culture that allows us to continually learn, take risks, and try new things. We look for innovative, creative people who desire to make an impact, belong, achieve, and connect.



What makes the world a better place? The answer is simple. Joy. By helping people share life’s joy, we make a profound impact on the world, one memory at a time. We enrich the lives of millions of customers by inspiring them to be creative in how they preserve their memories and share their stories.

"I like that we help people enjoy their memories.The company brings joy to people and their families... I'm excited to come to work every day and enjoy what I do." -- 2015 The Pulse, Employee Engagement Survey


We are a community of talented and passionate people working toward an inspiring purpose. We belong to something bigger than ourselves. As stewards of peoples’ memories, we take our responsibility seriously and are joined together by our commitment. People working together and sharing success generates a camaraderie and team spirit that propel us. We continually raise the bar and challenge each other. We are dedicated to making a difference in the communities where we work and live through Shutterfly Foundation and other programs. Since 2007, Shutterfly, Inc. has donated more than $2 million to 35 non-profit organizations, and employees have devoted over 5,000 volunteer hours.

"I love that I am empowered to satisfy my customers... I am allowed flexibility to assist customers as needed, and I have a wonderful support system of leads, supervisors, jedis, and storm troopers. I feel empowered, able, and supported when I come to work, and that is the best feeling in the world." -- 2015 The Pulse, Employee Engagement Survey


We are empowered to achieve great things and grow in our careers. Our talented teams are able to achieve so much because we go above and beyond our job requirements to help the company succeed. Creativity is the core of our company, and that’s why anyone can innovate here, regardless of our role or function. With industry-leading designs and offerings, we exercise our creative and technical muscles every day. We know that growth and innovation are key to delighting our customers and achieving great things on their behalf. We currently hold more than 50 patents, with more than 40 additional applications in the pipeline. We are proud of what we do and the memories we create.

"(I love the) great culture and opportunity for advancement as a result of the rapid growth and importance placed on internal promotions." -- 2015 The Pulse, Employee Engagement Survey


Just like our products and services bring people together, our employees make deep, meaningful connections with each other. Our teams are tight knit circles that continually motivate and inspire one another. We invest in the latest technology to help us stay connected. Through sports teams, site celebrations, volunteer opportunities, and our everyday work environment, lasting friendships are forged and nourished.

"I like the environment, spirit and culture of Shutterfly. We know when to work hard and when to have fun. Also, everyone knows how to work together - teamwork at its best." -- 2015 The Pulse, Employee Engagement Survey



Total Rewards

The benefits at Shutterfly, Inc. are more than just a list of medical plans. With our comprehensive Total Rewards package, our goal is to help you stay physically, mentally, and financially healthy. That’s why we offer you a wide variety of programs and perks to do just that. From our health and wellness plans to our bonus program, from fun celebrations to free products, we think you’ll like the perks of being part of the Shutterfly, Inc. family.

"The thing I like most about working for Shutterfly are the benefits. Knowing that I have good coverage for my family in case of any emergency, is very reassuring." -- 2015 The Pulse, Employee Engagement Survey

Financial Security

We are hardworking, performance-oriented people. That’s why we make it a priority to recognize and reward employees’ contributions and achievements.  We start with competitive salaries, and we help drive our high performance by offering opportunities for merit increases, bonus payouts, and stock ownership. We also provide safety nets for your financial security through Traditional pre-tax and Roth post-tax 401(k) retirement plans.

Onsite Services

Depending on location, we enjoy conveniences such as on-site massage, dry cleaning, gym and ski discounts, and our camera loan program. Break rooms are stocked with complimentary coffee, teas, espresso, sodas and juices, as well as fresh fruit and healthy snacks.

Good Times

Working here also means playing here – with casual dress, personalized workspaces, company events, social hours, ping-pong, softball, lots of free lunches, running clubs, community volunteering, and so much more!

Free Products!

Our favorite perk? Every employee receives over $2,500 of free and discounted products from across all of our brands every year!


Learn, Grow and Achieve

One of the reasons Shutterfly, Inc. is such a high performing company is that we’re committed to helping our people grow in their careers, develop their skills, and hone their talents. We have opportunities to learn, grow and achieve more every day.  

"I genuinely appreciate all of the opportunities that Shutterfly offers for advancement and growth. I feel like my manager is invested in my growth and development which makes coming to work each day exciting." -- 2015 The Pulse, Employee Engagement Survey          

The 70/20/10 Rule

While we offer extensive classroom and online programs, most of our learning happens outside the classroom. We subscribe to the 70/20/10 rule for development:

  • 70%of our learning comes from on-the-job experiences,
  • 20% comes from the talented and brilliant people around us, and
  • 10% comes from formal development.

Learning and Development Offerings

We provide a wide range of classroom and online offerings, such as People Manger Fundamentals, which includes five required courses for all people managers, as well as several offerings to help individual contributors enhance their careers.

"Shutterfly allows me the opportunity to own my job and gives me a path to directly influence the outcomes of the company." -- 2015 The Pulse, Employee Engagement Survey



With ten locations, Shutterfly, Inc. is headquartered in the heart of Silicon Valley. We are committed to domestic manufacturing with four U.S. production facilities. Our locations are:

Redwood City, CA – our corporate headquarters and home to business operations for our Shutterfly brand

San Carlos, CA – West Coast center for BorrowLenses business operations and distribution

Santa Clara, CA – home to Tiny Prints and Wedding Paper Divas

Fort Mill, SC – our East Coast manufacturing and customer care operations center

Las Vegas, NV – our state-of-the-art colocation facility

New York, NY – home to MyPublisher and a mobile engineering center of excellence

Tempe, AZ - our West Coast manufacturing and customer care operations center

Shakopee, MN – our custom-built and most recent addition to our manufacturing and customer care operations

Waltham, MA – East Coast center for BorrowLenses business operations and distribution

Haifa, Israel – an engineering center of excellence for photo analysis and so much more

"I think the best part about working at Shutterfly is the environment. All the employees are very friendly - and I feel like it really encourages innovation and new ideas. I feel like my opinions are valued, and that the company I work for really looks out for me." -- 2015 The Pulse, Employee Engagement Survey


Picture Yourself at Shutterfly, Inc.

"I’ve been with Customer Service for over 10 years, and the best thing about my job is that I’m truly empowered to help customers. We don’t use a lot of complicated procedures or pre-written scripts. No matter what the issue, we take the time to listen to our customers, understand their individual concerns, and then work with them to find a solution. Our customers really appreciate the extra care we provide, and it’s because of the trust Shutterfly has in Customer Service to do the right thing."

Mike - Senior Customer Service Manager




" I joined the company more recently than most of the people I work with — and what I enjoy most about my job is interacting with different departments and people. In addition to my daily responsibilities, the company puts together many events that allow you to interact with your fellow colleagues, including charity races, team building events, and regular all-hands update meetings. In terms of my personal development, I feel that my manager takes a genuine interest in my career. Besides regular on-the-spot feedback, we meet formally on a quarterly basis, to review my goals, performance, and career objectives. This is a perfect opportunity for me to understand what I am doing well and to discuss any training courses that I am interested in taking to promote my learning. Furthermore, the perks at SFLY are great. I get free and discounted merchandise that give me the opportunity to create and try new products that I can share with my family and friends."

Nicole - SOX Compliance Officer



"Shutterfly embraces innovation, creativity and risk-taking like a startup but has all the stability, brand name and customer following of a well established company. I think that Shutterfly has the best of both worlds in this regard. Very rarely does a person get to work on cool and cutting edge technologies and at the same time build great experiences for millions of customers. I feel very lucky and proud to be able to do that every day here at Shutterfly!"

Omprakash - Senior Software Engineer




"I’ve been a Lead in the Photo area since early 2008. The Charlotte facility has grown tremendously during this period, and at the same time, has helped me grow both personally and professionally. I think Shutterfly is a great place to work — and the best part of my job is the people I get to work with. It is working on a great team that gets me ready to come to work every day."

Terrence - Product Lead



"Shutterfly takes chances, and it’s the spirit of innovation that makes it exciting to work here. A great example of this was the development of our Simple Path product. We brought together a cross-functional team to conceive, design, and engineer a break-through photo book creation experience that reaches potential customers in new and relevant ways. Owning the end-to-end experience, from physical product design to online personalization to package in the mail, gives us a unique opportunity to connect with and delight our customers across all those touchpoints."

Trynne - Director of Product Management

Shutterfly Reviews

Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Chris North
65 Ratings
  • "Machine operator"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Machine Operator in Phoenix, AZ
    Former Employee - Machine Operator in Phoenix, AZ
    Positive Outlook
    Disapproves of CEO

    I worked at Shutterfly full-time (Less than a year)


    Good morning work and best quality warehouse


    Always stay with energy and be on time

    Advice to Management

    Good management

See All 515 Reviews

Shutterfly Photos

Shutterfly photo of: Redwood City office
Shutterfly photo of: Redwood City office
Shutterfly photo of: Snacks
Shutterfly photo of: 2015 Holiday Inspiration Wall
Shutterfly photo of: Battle of the Bay softball game
Shutterfly photo of: Battle of the Bay Champions! Santa Clara Team
See All PhotosSee All

Shutterfly Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (3)  

    Quality Assurance Engineer Interview

    Anonymous Employee in Sunnyvale, CA
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at Shutterfly (Sunnyvale, CA).


    Interview process was very quick. Went pretty fast. Got to know whether hired or not the same day of the interview. Interview with two teams and both teams were good.

    Interview Questions

    • Selenium webdriver questions, database, unix, java programming questions. Bubble sort, binary tree search,Reverse a string in JAVA. web app fundamentals and also questions from resume. API testing, performance testing questions.   Answer Question
See All 164 Interviews

Shutterfly Awards & Accolades

  • Best of the Best Workplaces in the Americas,, 2018
  • Top 25 US Medium-Size Companies, Great Place to Work Institute, 2010
  • One of Arizona’s Most Admired Companies, Arizona Business Magazine, 2010
  • Best Places To Work, Charlotte Business Journal, 2010
  • 100 Best PLaces to Work in Arizona, Arizona Business Magazine, 2012
See More

Work at Shutterfly? Share Your Experiences

  • Star
  • Star
  • Star
  • Star
  • Star
Click to Rate