Working at Shutterfly | Glassdoor

Shutterfly Overview

Redwood City, CA
1001 to 5000 employees
Company - Public (SFLY)
$1 to $2 billion (USD) per year
Shutterfly, Inc. is the leading retailer and manufacturing platform for personalized products and communications. Founded in 1999, Shutterfly has three divisions: Shutterfly Consumer, Lifetouch and Shutterfly Business Solutions.

Shutterfly Consumer comprises ... Read more

Mission: We share life’s joy. We connect people – our customers and one another – to what matters. We are purpose driven, and we find the joy within our work.

Glassdoor Awards

Best Places to Work: 2011 (#14)

Company Updates

  • Today marks a big day! We are excited to announce the successful acquisition of the photography company, Lifetouch. Our CEO, Chris North, said it best, “we are thrilled to welcome Lifetouch to the Shutterfly family, and are excited to bring together two undisputed leaders in adjacent verticals, both of which have the common mission of helping customers share life’s joy through photos.” Welcome, Lifetouch! More details can be found about the acquisition here:

  • Shutterfly Inc. is proud to be recognized as a Best of the Best Workplaces in the Americas by the Printing Industries of America. The designation reflects Shutterfly’s excellence in human resources practices through our dedication to Communication & Culture, Benefits, Safety and Work Environment. Additionally, Shutterfly Inc. was recognized with the Safety Shield, acknowledging our OSHA compliance and best safety practices in the printing industry. Learn more about Shutterfly’s awards and the Printing Industries of America here:

    Best Workplaces in the Americas Winners Announced

    Pittsburgh, PA-Printing Industries of America today announced winners of the 2017 Best Workplaces in the Americas (BWA) awards and the Safety Shield.

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Shutterfly – Why Work For Us?

Memories are milestones, big and small. Woven together, memories become the stories we pass down through generations. 

What if you could influence the way memories are collected, preserved and shared?

What if you could bring people together by inspiring them to share their stories in unique and creative ways?

What if you could create your own career memories that you are proud to celebrate and share?

Now you can.

At Shutterfly, Inc., our vision is to make the world a better place by helping people share life’s joy. Through our portfolio of premium lifestyle brands – Shutterfly, Tiny Prints, Borrowlenses, Groovebook and Lifetouch – our mission is to deepen personal connections between our customers and the people who matter most to them with unique, personalized photo products. We enrich the lives of millions by inspiring them to be creative in how they preserve their memories and share their stories.

We are a community of talented and passionate people working toward an inspiring purpose. We belong to something bigger than ourselves. As stewards of peoples’ memories, we take our responsibility seriously and are joined together by our commitment.   


Memories every day. Create yours. Inspire others.

Millions of customers have stored billions of photographs with Shutterfly, Inc. and we strive to delight our customers in every way possible. We create innovative solutions our customers love, and we have a passion for customer service that builds trust by making their experience convenient, easy, and fun. Our customers love us, and it shows through their loyalty and feedback.

Our core values provide the foundation for our success. Three times a year, we present prestigious High Five Awards to team members who embody and demonstrate our core values.

Learn more about our company values:



Total Rewards

The benefits at Shutterfly, Inc. are more than just a list of medical plans. With our comprehensive Total Rewards package, our goal is to help you stay physically, mentally, and financially healthy. That’s why we offer you a wide variety of programs and perks to do just that. From our health and wellness plans to our bonus program, from fun celebrations to free products, we think you’ll like the perks of being part of the Shutterfly, Inc. family.

"The thing I like most about working for Shutterfly are the benefits. Knowing that I have good coverage for my family in case of any emergency, is very reassuring." -- 2015 The Pulse, Employee Engagement Survey

Free Products!

Our favorite perk? Every employee receives over $2,500 of free and discounted products from across all of our brands every six months! Plus, you'll have the opportunity to contribute to product design and testing which means more free products!

Financial Security

We are hardworking, performance-oriented people. That’s why we make it a priority to recognize and reward employees’ contributions and achievements.  We start with competitive salaries, and we help drive our high performance by offering opportunities for merit increases, bonus payouts, and stock ownership. We also provide safety nets for your financial security through Traditional pre-tax and Roth post-tax 401(k) retirement plans. We also offer 401(k) match!


Depending on location, we enjoy conveniences such as on-site gyms, massage, and dry cleaning plus gym and ski discounts, and our camera loan program. Break rooms are stocked with goodies such as gourmet coffee, teas, espresso, sodas and juices, as well as fresh fruit and healthy snacks. We also host a Family Photo Day where all of our employees and their families can get a professional photo taken for free

Good Times

Working here also means playing here – with casual dress, personalized workspaces, company events, social hours, ping-pong, softball, lots of free lunches, running clubs, community volunteering, and so much more!


Learn, Grow and Achieve

One of the reasons Shutterfly, Inc. is such a high performing company is that we’re committed to helping our people grow in their careers, develop their skills, and hone their talents. We have opportunities to learn, grow and achieve more every day.  

"I genuinely appreciate all of the opportunities that Shutterfly offers for advancement and growth. I feel like my manager is invested in my growth and development which makes coming to work each day exciting." -- 2015 The Pulse, Employee Engagement Survey 

Learning and Development Offerings

We provide a wide range of classroom and online offerings, such as People Manger Fundamentals, which includes five required courses for all people managers, as well as several offerings to help individual contributors enhance their careers.

"Shutterfly allows me the opportunity to own my job and gives me a path to directly influence the outcomes of the company." -- 2015 The Pulse, Employee Engagement Survey



With headquarters in Redwood City, California, Shutterfly, Inc. has invested in key locations across the U.S. and Israel.

We run our state-of-the-art manufacturing and customer care operations in Tempe, Arizona, Shakopee, Minnesota and Ft. Mill, South Carolina.

We also have tech hubsin Santa Clara, California, Haifa, Israel and New York City.

Borrowlenses has two locations: San Carlos, California and Waltham, Massachusetts.

"I think the best part about working at Shutterfly is the environment. All the employees are very friendly - and I feel like it really encourages innovation and new ideas. I feel like my opinions are valued, and that the company I work for really looks out for me." -- 2015 The Pulse, Employee Engagement Survey


Picture Yourself at Shutterfly, Inc.

"I’ve been with Customer Service for over 10 years, and the best thing about my job is that I’m truly empowered to help customers. We don’t use a lot of complicated procedures or pre-written scripts. No matter what the issue, we take the time to listen to our customers, understand their individual concerns, and then work with them to find a solution. Our customers really appreciate the extra care we provide, and it’s because of the trust Shutterfly has in Customer Service to do the right thing."

Mike - Senior Customer Service Manager




" I joined the company more recently than most of the people I work with — and what I enjoy most about my job is interacting with different departments and people. In addition to my daily responsibilities, the company puts together many events that allow you to interact with your fellow colleagues, including charity races, team building events, and regular all-hands update meetings. In terms of my personal development, I feel that my manager takes a genuine interest in my career. Besides regular on-the-spot feedback, we meet formally on a quarterly basis, to review my goals, performance, and career objectives. This is a perfect opportunity for me to understand what I am doing well and to discuss any training courses that I am interested in taking to promote my learning. Furthermore, the perks at SFLY are great. I get free and discounted merchandise that give me the opportunity to create and try new products that I can share with my family and friends."

Nicole - SOX Compliance Officer



"Shutterfly embraces innovation, creativity and risk-taking like a startup but has all the stability, brand name and customer following of a well established company. I think that Shutterfly has the best of both worlds in this regard. Very rarely does a person get to work on cool and cutting edge technologies and at the same time build great experiences for millions of customers. I feel very lucky and proud to be able to do that every day here at Shutterfly!"

Omprakash - Senior Software Engineer




"I’ve been a Lead in the Photo area since early 2008. The Charlotte facility has grown tremendously during this period, and at the same time, has helped me grow both personally and professionally. I think Shutterfly is a great place to work — and the best part of my job is the people I get to work with. It is working on a great team that gets me ready to come to work every day."

Terrence - Product Lead



"Shutterfly takes chances, and it’s the spirit of innovation that makes it exciting to work here. A great example of this was the development of our Simple Path product. We brought together a cross-functional team to conceive, design, and engineer a break-through photo book creation experience that reaches potential customers in new and relevant ways. Owning the end-to-end experience, from physical product design to online personalization to package in the mail, gives us a unique opportunity to connect with and delight our customers across all those touchpoints."

Trynne - Director of Product Management

Shutterfly Reviews

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Recommend to a friend
Approve of CEO
Shutterfly President and CEO Chris North
Chris North
71 Ratings
  • Featured Review

    "Best Place I've Ever Worked"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Associate
    Current Employee - Senior Associate
    Positive Outlook
    Approves of CEO

    I have been working at Shutterfly full-time (More than a year)


    Shutterfly has it all. Work life balance (unlimited PTO, work from home), flexible scheduling (based on your life), incredible benefits (RSUs for senior FT employees and above), competitive pay, and some of the best leadership I've ever seen. Transparency actually exists here, and so does teamwork. I have been here over a year and still love coming to work every day.


    The HQ is in RWC and there are disconnects between that culture and the other facilities. Not necessarily a bad thing because that means other locations have the flexible of the Bay/Tech area culture, but can be hard to get "noticed" since execs are not around as much. Multiple departments have only one person who knows what is going on. Start cross training to make sure if such an employee did leave, it won't be detrimental to the organization.

    Advice to Management

    Continue to listen to your employees on what makes them feel appreciated. Check in with those that start to decline in participation. This is a work environment that holds very high expectations of its employees, and this helps people succeed (in my opinion).

See All 534 Reviews

Shutterfly Photos

Shutterfly photo of: Redwood City office
Shutterfly photo of: Redwood City office
Shutterfly photo of: Snacks
Shutterfly photo of: Holiday Inspiration Wall
Shutterfly photo of: Battle of the Bay Softball Team: Redwood City
Shutterfly photo of: Shutterfly Soccer
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Shutterfly Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (3)  

    Quality Assurance Engineer Interview

    Anonymous Employee in Sunnyvale, CA
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at Shutterfly (Sunnyvale, CA).


    Interview process was very quick. Went pretty fast. Got to know whether hired or not the same day of the interview. Interview with two teams and both teams were good.

    Interview Questions

    • Selenium webdriver questions, database, unix, java programming questions. Bubble sort, binary tree search,Reverse a string in JAVA. web app fundamentals and also questions from resume. API testing, performance testing questions.   Answer Question
See All 168 Interviews

Shutterfly Awards & Accolades

  • Best of the Best Workplaces in the Americas,, 2018
  • Top 25 US Medium-Size Companies, Great Place to Work Institute, 2010
  • One of Arizona’s Most Admired Companies, Arizona Business Magazine, 2010
  • Best Places To Work, Charlotte Business Journal, 2010
  • 100 Best PLaces to Work in Arizona, Arizona Business Magazine, 2012
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Work at Shutterfly? Share Your Experiences

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