Mission: Help people share life's joy
Best Places to Work:2011 (#14)
Memories are milestones, big and small. Woven together, memories become the stories we pass down through generations.
What if you could influence the way memories are collected, preserved and shared?
What if you could bring people together by inspiring them to share their stories in unique and creative ways?
What if you could create your own career memories that you are proud to celebrate and share?
Now you can.
At Shutterfly, Inc., our vision is to make the world a better place by helping people share life’s joy. Through our portfolio of premium lifestyle brands – Shutterfly, Tiny Prints, Wedding Paper Divas, BorrowLenses, MyPubisher, and Groovebook – our mission is to deepen personal connections between our customers and the people who matter most to them with unique, personalized photo products . We enrich the lives of millions by inspiring them to be creative in how they preserve their memories and share their stories.
We are a community of talented and passionate people working toward an inspiring purpose. We belong to something bigger than ourselves. As stewards of peoples’ memories, we take our responsibility seriously and are joined together by our commitment.
Memories every day. Create yours. Inspire others.
Millions of customers have stored billions of photographs with Shutterfly, Inc, and we strive to delight our customers in every way possible. We create innovative solutions our customers love, and we have a passion for customer service that builds trust by making their experience convenient, easy, and fun. Our customers love us, and it shows through their loyalty and feedback.
Our core values provide the foundation for our success. Three times a year, we present prestigious High Five Awards to team members who embody and demonstrate our core values.
Our successes are driven by a collaborative culture that allows us to continually learn, take risks, and try new things. We look for innovative, creative people who desire to make an impact, belong, achieve, and connect.
What makes the world a better place? The answer is simple. Joy. By helping people share life’s joy, we make a profound impact on the world, one memory at a time. We enrich the lives of millions of customers by inspiring them to be creative in how they preserve their memories and share their stories.
"I like that we help people enjoy their memories.The company brings joy to people and their families... I'm excited to come to work every day and enjoy what I do." -- 2015 The Pulse, Employee Engagement Survey
We are a community of talented and passionate people working toward an inspiring purpose. We belong to something bigger than ourselves. As stewards of peoples’ memories, we take our responsibility seriously and are joined together by our commitment. People working together and sharing success generates a camaraderie and team spirit that propel us. We continually raise the bar and challenge each other. We are dedicated to making a difference in the communities where we work and live through Shutterfly Foundation and other programs. Since 2007, Shutterfly, Inc. has donated more than $2 million to 35 non-profit organizations, and employees have devoted over 5,000 volunteer hours.
"I love that I am empowered to satisfy my customers... I am allowed flexibility to assist customers as needed, and I have a wonderful support system of leads, supervisors, jedis, and storm troopers. I feel empowered, able, and supported when I come to work, and that is the best feeling in the world." -- 2015 The Pulse, Employee Engagement Survey
We are empowered to achieve great things and grow in our careers. Our talented teams are able to achieve so much because we go above and beyond our job requirements to help the company succeed. Creativity is the core of our company, and that’s why anyone can innovate here, regardless of our role or function. With industry-leading designs and offerings, we exercise our creative and technical muscles every day. We know that growth and innovation are key to delighting our customers and achieving great things on their behalf. We currently hold more than 50 patents, with more than 40 additional applications in the pipeline. We are proud of what we do and the memories we create.
"(I love the) great culture and opportunity for advancement as a result of the rapid growth and importance placed on internal promotions." -- 2015 The Pulse, Employee Engagement Survey
Just like our products and services bring people together, our employees make deep, meaningful connections with each other. Our teams are tight knit circles that continually motivate and inspire one another. We invest in the latest technology to help us stay connected. Through sports teams, site celebrations, volunteer opportunities, and our everyday work environment, lasting friendships are forged and nourished.
"I like the environment, spirit and culture of Shutterfly. We know when to work hard and when to have fun. Also, everyone knows how to work together - teamwork at its best." -- 2015 The Pulse, Employee Engagement Survey
The benefits at Shutterfly, Inc. are more than just a list of medical plans. With our comprehensive Total Rewards package, our goal is to help you stay physically, mentally, and financially healthy. That’s why we offer you a wide variety of programs and perks to do just that. From our health and wellness plans to our bonus program, from fun celebrations to free products, we think you’ll like the perks of being part of the Shutterfly, Inc. family.
"The thing I like most about working for Shutterfly are the benefits. Knowing that I have good coverage for my family in case of any emergency, is very reassuring." -- 2015 The Pulse, Employee Engagement Survey
We are hardworking, performance-oriented people. That’s why we make it a priority to recognize and reward employees’ contributions and achievements. We start with competitive salaries, and we help drive our high performance by offering opportunities for merit increases, bonus payouts, and stock ownership. We also provide safety nets for your financial security through traditional and Roth 401(k) retirement plans, as well as a 529 college savings plan.
Depending on location, we enjoy conveniences such as on-site massage, dry cleaning, gym and ski discounts, and our camera loan program. Break rooms are stocked with complimentary coffee, teas, espresso, sodas and juices, as well as fresh fruit and healthy snacks.
Working here also means playing here – with casual dress, personalized workspaces, company events, social hours, ping-pong, softball, lots of free lunches, running clubs, community volunteering, and so much more!
Our favorite perk? Every employee receives over $2,500 of free and discounted products from across all of our brands every year!
Learn, Grow and Achieve
One of the reasons Shutterfly, Inc. is such a high performing company is that we’re committed to helping our people grow in their careers, develop their skills, and hone their talents. We have opportunities to learn, grow and achieve more every day.
"I genuinely appreciate all of the opportunities that Shutterfly offers for advancement and growth. I feel like my manager is invested in my growth and development which makes coming to work each day exciting." -- 2015 The Pulse, Employee Engagement Survey
The 70/20/10 Rule
While we offer extensive classroom and online programs, most of our learning happens outside the classroom. We subscribe to the 70/20/10 rule for development:
Learning and Development Offerings
We provide a wide range of classroom and online offerings, such as People Manger Fundamentals, which includes five required courses for all people managers, as well as several offerings to help individual contributors enhance their careers.
"Shutterfly allows me the opportunity to own my job and gives me a path to directly influence the outcomes of the company." -- 2015 The Pulse, Employee Engagement Survey
With ten locations, Shutterfly, Inc. is headquartered in the heart of Silicon Valley. We are committed to domestic manufacturing with four U.S. production facilities. Our locations are:
Redwood City, CA – our corporate headquarters and home to business operations for our Shutterfly brand
San Carlos, CA – West Coast center for BorrowLenses business operations and distribution
Santa Clara, CA – home to Tiny Prints and Wedding Paper Divas
Fort Mill, SC – our East Coast manufacturing and customer care operations center
Las Vegas, NV – our state-of-the-art colocation facility
New York, NY – home to MyPublisher and a mobile engineering center of excellence
Tempe, AZ - our West Coast manufacturing and customer care operations center
Shakopee, MN – our custom-built and most recent addition to our manufacturing and customer care operations
Waltham, MA – East Coast center for BorrowLenses business operations and distribution
Haifa, Israel – an engineering center of excellence for photo analysis and so much more
"I think the best part about working at Shutterfly is the environment. All the employees are very friendly - and I feel like it really encourages innovation and new ideas. I feel like my opinions are valued, and that the company I work for really looks out for me." -- 2015 The Pulse, Employee Engagement Survey
Picture Yourself at Shutterfly, Inc.
"I’ve been with Customer Service for over 10 years, and the best thing about my job is that I’m truly empowered to help customers. We don’t use a lot of complicated procedures or pre-written scripts. No matter what the issue, we take the time to listen to our customers, understand their individual concerns, and then work with them to find a solution. Our customers really appreciate the extra care we provide, and it’s because of the trust Shutterfly has in Customer Service to do the right thing."
Mike - Senior Customer Service Manager
" I joined the company more recently than most of the people I work with — and what I enjoy most about my job is interacting with different departments and people. In addition to my daily responsibilities, the company puts together many events that allow you to interact with your fellow colleagues, including charity races, team building events, and regular all-hands update meetings. In terms of my personal development, I feel that my manager takes a genuine interest in my career. Besides regular on-the-spot feedback, we meet formally on a quarterly basis, to review my goals, performance, and career objectives. This is a perfect opportunity for me to understand what I am doing well and to discuss any training courses that I am interested in taking to promote my learning. Furthermore, the perks at SFLY are great. I get free and discounted merchandise that give me the opportunity to create and try new products that I can share with my family and friends."
Nicole - SOX Compliance Officer
"Shutterfly embraces innovation, creativity and risk-taking like a startup but has all the stability, brand name and customer following of a well established company. I think that Shutterfly has the best of both worlds in this regard. Very rarely does a person get to work on cool and cutting edge technologies and at the same time build great experiences for millions of customers. I feel very lucky and proud to be able to do that every day here at Shutterfly!"
Omprakash - Senior Software Engineer
"I’ve been a Lead in the Photo area since early 2008. The Charlotte facility has grown tremendously during this period, and at the same time, has helped me grow both personally and professionally. I think Shutterfly is a great place to work — and the best part of my job is the people I get to work with. It is working on a great team that gets me ready to come to work every day."
Terrence - Product Lead
"Shutterfly takes chances, and it’s the spirit of innovation that makes it exciting to work here. A great example of this was the development of our Simple Path product. We brought together a cross-functional team to conceive, design, and engineer a break-through photo book creation experience that reaches potential customers in new and relevant ways. Owning the end-to-end experience, from physical product design to online personalization to package in the mail, gives us a unique opportunity to connect with and delight our customers across all those touchpoints."
Trynne - Director of Product Management
I have been working at Shutterfly full-time (More than 3 years)
DTO instead of PTO
Unexpected business moves
Managers don't listen to employees enough
Advice to Management
Be more transparent, don't say one thing and do the opposite
I applied online. I interviewed at Shutterfly (Shakopee, MN) in May 2017.
Applied online and 3 weeks later a phone interview was setup and a week after that a 2 hour in person interview. When I arrived for the interview I was told my schedule had changed. Met with 6 different individuals all were great except the two from HR. It was as if they had never interviewed anyone in their life. No planned questions trying to think of them with long "umm" and pauses. Honestly I was trying to not laugh.