Working at Sitel | Glassdoor

Sitel Overview

www.sitel.com
Nashville, TN
10000+ employees
1985
Company - Private
Business Services
$1 to $2 billion (USD) per year
Unknown
When businesses need a little help in taking care of their customers, teleservices company Sitel (formerly ClientLogic) wants to be there. The company is a leading provider of business process outsourcing (BPO) services related to customer care. Its offerings include customer ... Read more

Sitel Reviews

2.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Sitel President & CEO Bert Quintana
Bert Quintana
330 Ratings
  • "W@H order entry/CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Order Entry Representative
    Current Employee - Order Entry Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Sitel full-time (More than a year)

    Pros

    Competitive pay without the commute working from home

    Cons

    Work every weekend, mostly late day and night hours

    Advice to Management

    Better communication from the company so employers don't have to worry about being placed on a new campaign....Job hunting starts when a lack of communication leaves us wondering if we'll be unemployed.

See All 1,189 Reviews

Sitel Interviews

Interview Experience

Interview Experience
59%
23%
16%

Getting an Interview

Getting an Interview
67%
11%
6%
4
4
4

Interview Difficulty

2.1
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took a week. I interviewed at Sitel.

    Interview

    Quick simple phone interview. Interviewer was pleasant to speak with although she did seem a bit rushed. Made sure I knew basic computer skills, copy, paste, looking up websites. She also had me look up youtube videos and watch them while on the phone with her and answer basic questions about the videos details. Again it was all very straight forward and simple. Make sure you are confident with phone communication and verbal usage.

    Interview Questions

See All 324 Interviews

Sitel Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Work at Sitel? Share Your Experiences

Sitel
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or