Working at Sitel | Glassdoor

Sitel Overview

Miami, FL
10000+ employees
1985
Company - Private
Staffing & Outsourcing
$1 to $2 billion (USD) per year

Working at Sitel

At Sitel Group, we are People First - we know our people are by far our strongest asset. As one of the world’s largest global outsourcing providers, we have 75,000 associates across 150 offices in 25 countries speaking 48 languages.

Some of the ... Read more

Mission: Through innovative and socially engaged services and technology, we are committed to empower people and enhance brands to transform customer care moments into more rewarding, richer and happier experiences.

Company Updates

  • Sitel Group Expands FinTech, Manufacturing & Hi-Tech Vertical Expertise

    MIAMI, Aug. 1, 2018 /PRNewswire/ -Sitel Group, one of the largest customer experience management companies in the world, announced today that it has hired two industry-leading Vice President's in an effort to expand the company's vertical-specific expertise.

  • Sitel Group Recognized on IAOP 2018 Global Outsourcing 100 List for 13th Consecutive Year - Sitel Group

    The 2018 Global Outsourcing 100 list recognizes the world's best outsourcing service providers and advisors. An independent panel of IAOP customer members with extensive experience in selecting outsourcing service providers and advisers for their organizations judges submitted applications against a rigorous scoring methodology based on five categories: size and growth, customer references, awards and certifications, programs for innovation, and corporate social responsibility.

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Sitel – Why Work For Us?


Empower humans. Enhance brands.

We are one of the largest global outsourcing providers with 75,000 associates across 150 offices in 25 countries speaking 48 languages.

We redefine the way brands connect with their customers – 2.5 million times every day. Many of the world’s best brands trust us to deliver unique customer experiences to their customers by leveraging our innovative solutions. By empowering our people, we enhance the brands we partner with – from startups to Fortune 500 companies.


Seek innovation.
Stay open-minded.
Do more with less.
Be passionate.
Dare to be different.

Be authentic.
Lead by example.
Communicate fearlessly.
Actively engage.
Take ownership.

Have fun.
Build relationships.
Leverage collective genius.
Inspire others.
Give back.

Have fun.
Build relationships.
Leverage collective genius.
Inspire others.
Give back.

Is a CX job right for you?
Great customer experiences are powered by people who love what they do and where they work.

Our associates create unique experiences for more than 2.5 million consumers every day. We are passionate about being a part of the customer journey and being available whenever and wherever our client’s customers need us. At Sitel Group, we are empowering humans and enhancing brands.

Empowering your career journey
With our world-class training solutions, you will build your skillset throughout your journey at Sitel Group. As a call-center agent, you will learn about active listening, empathy and industry and brand immersion among the world’s digital transformation.

The world’s best brands depend on us
From Fortune 500 companies to innovative startups, we partner with some of the world’s best-known brands. We work with more than 400 clients around the world from various industries including financial and banking, retail, healthcare, technology and communications. If you’re interested in being a part of a successful, innovative and growing company, then Sitel Group may be the right fit for you.

Within our group, you will develop and grow your skills and abilities in a supportive environment with competitive pay and great benefits. But, most importantly, with great people. Our people come from diverse backgrounds and are passionate about creating unique experiences and showcasing our values.

More than 93 percent of our non-agent positions are filled by internal talent. With our global strength and flexibility, we know our success is due to our diverse, talented and passionate people. Join the fun!

Visit jobs.sitel.com to apply today!

Sitel Reviews

3.7
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Recommend to a friend
Approve of CEO
Sitel President and CEO Laurent Uberti
Laurent Uberti
560 Ratings
  • Featured Review

    Helpful (1)

    "Great Place to Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Norman, OK
    Current Employee - Agent in Norman, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (More than 3 years)

    Pros

    Only place I know where you can get OJT without a ton of experience and grow your career!

    Cons

    There are none at this time

See All 2,493 Reviews

Sitel Photos

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Sitel Interviews

Experience

Experience
60%
21%
19%

Getting an Interview

Getting an Interview
64%
13%
9%
6
4
4
0

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1. Helpful (6)  

    Agent Interview

    Anonymous Employee in New York, NY
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 4 days. I interviewed at Sitel (New York, NY) in March 2015.

    Interview

    it was very easy. only asked a few basic questions. got offered the position. took the position. was easy work. work at home. they have several campaigns that you can work if you qualify for them. they transfer between campaigns as needed.

    Interview Questions

    • Q: why do you want to work here?   1 Answer
See All 566 Interviews

Sitel Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

Work at Sitel? Share Your Experiences

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