Sitel – Why Work For Us?
We are a global leader in customer experience management and we would like to share something with you - our promise of experience. We partner with our clients to effectively harness our industry’s explosive digital transformation to ensure an innovative, end-to-end solution to managing and enhancing the customer experience.
For our associates
We offer an exciting range of global career opportunities and our commitment to our associates allows for tremendous growth potential. We believe diversity and differences deliver better experiences for our clients – and a rewarding and challenging career opportunity for our associates.
With our People First culture, our values represent the foundation upon which we strive to achieve in all interactions with each other, our clients and our customers.
Be Bold. Build Trust. Work Together. Wow Customers.
For our clients
As a strategic partner for our clients, their objectives become our objectives. Our global presence, combined with our local knowledge and flexibility, allows us to respond quickly to local needs and market changes – wherever and whenever they occur. Our associates deliver more than 2.5 million unique customer experiences every day.
Empower humans. Enhance brands.
Do more with less.
Dare to be different.
Lead by example.
Leverage collective genius.
Leverage collective genius.
Grow your career with a leading customer experience provider. With our people-first culture and commitment to continuous improvement and learning, we offer an exciting range of career opportunities in our locations worldwide. Whether seeking a role as a customer service professional, a front-line supervisor or an executive, we embrace one thing – diversity. We harness our diverse backgrounds, cultural elements and professional knowledge to make every customer experience memorable . We believe diversity and difference delivers world-class experiences for our clients – and a rewarding and challenging career opportunity for our associates.
Great customer experience starts with great people who are well trained, supported and engaged with our clients and the customers we support.
Delivering better experiences is how Sitel is helping the largest brands in the world retain and grow their customer base. As a leading global outsourcing service provider of customer experience management across multiple verticals, Sitel combines knowledge sharing, a ‘people-first’ culture and unparalleled excellence at both the global and local level. Whether you join with us as a client or associate, we will ensure that you will enjoy outstanding customer experiences. We embrace the diversity of all the unique individuals who make up Sitel.
Sitel is an equal opportunity employer. Our people come from many diverse work and life experiences. We offer career opportunities for those with critical core life skills. Some of these include the ability to communicate effectively, build trust, and function in a team environment. The nature of Sitel’s business, which is about people communicating with people, ensures the ongoing development of these portable “skills for life.”
People-first culture – Engaged associates enable outstanding customer experience. Our commitment to putting people first improves both the associate and customer experience.
I worked at Sitel full-time
I really liked working for Sitel. They cared about me as an employee and worked around my schedule outside of work
I really loved working here. no cons for me
I applied through an employee referral. The process took 3+ weeks. I interviewed at Sitel (Ocala, FL) in March 2018.
Very friendly, upfront about open availability. Good screening as far as placing candidates with a campaign that will build a strong team. Helpful and positive. One of the only interviews I have had that I felt comfortable with and not being looked at with a wicked critical eye. I only hope the good impression lasts.
The email communications that were sent to the applicants, were delivered quickly and instructions were clear.
The typing test is very simple and they were not so stringent that if nerves were an issue, retests were allowed.
A background check is required and also a drug test. 5 to 7 days for the background check and the drug testing has to be completed within a 72 business hour time frame. All very reasonable.
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