Working at Sitel | Glassdoor

Sitel Overview

Miami, FL
10000+ employees
Company - Private
Staffing & Outsourcing
$1 to $2 billion (USD) per year
About Sitel Group
Sitel Group’s 75,000 people across the globe connect many of the world’s best-known brands with their customers - 3.5 million times every day. As a global customer experience (CX) management leader, we apply our 30+ years of ... Read more

Mission: Going beyond traditional business process outsourcing (BPO), we are redefining and transforming customer experiences via closer human connections, starting with the associate experience and enabled by innovative and conversationally focused services and technologies.

Company Updates

  • MIAMI, Florida — October 29, 2019 — Sitel Group, one of the largest customer experience (CX) management companies in the world, today announced it has been named the winner of the “Work Hard, Play Hard” CC Award for the second year in a row at the 15th Annual Customer Contact West: A Frost & Sullivan Executive MindXchange.

  • Sitel Group Expands FinTech, Manufacturing & Hi-Tech Vertical Expertise

    MIAMI, Aug. 1, 2018 /PRNewswire/ -Sitel Group, one of the largest customer experience management companies in the world, announced today that it has hired two industry-leading Vice President's in an effort to expand the company's vertical-specific expertise.

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Sitel – Why Work With Us?

Be a global voice. Join Sitel Group.

We are 75,000 people helping people – around the world – one experience at a time. Many of the world's best brands depend on us, and we need great people like you to create unique experiences - 3.5 million times every day.


Seek innovation.
Stay open-minded.
Do more with less.
Be passionate.
Dare to be different.

Be authentic.
Lead by example.
Communicate fearlessly.
Actively engage.
Take ownership.

Have fun.
Build relationships.
Leverage collective genius.
Inspire others.
Give back.

Have fun.
Build relationships.
Leverage collective genius.
Inspire others.
Give back.

Is a CX job right for you?
Great customer experiences are powered by people who love what they do and where they work.

Our associates create unique experiences for more than 3.5 million consumers every day. We are passionate about being a part of the customer journey and being available whenever and wherever our client’s customers need us. At Sitel Group, we are empowering humans and enhancing brands.

Empowering your career journey
With our world-class training solutions, you will build your skillset throughout your journey at Sitel Group. As a call-center agent, you will learn about active listening, empathy and industry and brand immersion among the world’s digital transformation.

The world’s best brands depend on us
From Fortune 500 companies to innovative startups, we partner with some of the world’s best-known brands. We work with more than 400 clients around the world from various industries including financial and banking, retail, healthcare, technology and communications. If you’re interested in being a part of a successful, innovative and growing company, then Sitel Group may be the right fit for you.

Within our group, you will develop and grow your skills and abilities in a supportive environment with competitive pay and great benefits. But, most importantly, with great people. Our people come from diverse backgrounds and are passionate about creating unique experiences and showcasing our values.

More than 93 percent of our non-agent positions are filled by internal talent. With our global strength and flexibility, we know our success is due to our diverse, talented and passionate people. Join the fun!

Visit to apply today!

Sitel Reviews

  • Featured Review

    Helpful (1)

    "Development, interesting projects and a family atmosphere"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Learning Specialist in Kingston upon Thames, England (UK)
    Current Employee - Learning Specialist in Kingston upon Thames, England (UK)
    Positive Outlook

    I have been working at Sitel full-time (More than 5 years)


    Everyone at SITEL kingston becomes like family, it is an amazing atmosphere and I have had the chance to learn so many new skills that have been used at work and in my personal life. Its in a great location near the train station and has parking if you drive. The building has just been refurbished and is a lovely environment with all projects having a kitchenette (a bit like being on holiday) and an area to sit/chat.

    There are lots of social events and opportunities to enter competitions on a team and individual level so it becomes more than just a work place - these are not however mandatory so if you don't feel like you would like to participate there is no feeling that you are being forced.

    Management is very supportive of individuals, I am a single mother and have found that SITEL have always been supportive of me physically and mentally through the ups and downs of life and I have always been able to maintain the work life balance that is needed when you are on your own. I have been here 7 years because this is a place I can enjoy coming to work but also enjoy having my life outside of work with my son.

    There is a large focus on self improvement which is also excellent, lots of health and well being events (massages, free fruit etc) as well as professional self improvement with monthly (or sometimes fornightly) checkins.


    No vending machines for food.

    Advice to Management


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Sitel Photos

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Sitel Interviews



Getting an Interview

Getting an Interview




  1. Helpful (4)  

    Accepted Offer
    Positive Experience
    Easy Interview


    I applied online. The process took 2 weeks. I interviewed at Sitel in April 2020.


    You apply online and do a personality test. You receive a thorough review of your strengths afterwards. You watch videos and put scenarios in order. It was a straightforward process.

    Interview Questions

    • Are you available for the shifts outlined?   1 Answer
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Sitel Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Diversity Commitment

Has programs that support a diverse and inclusive workforce

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

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