Working at Sitel | Glassdoor

Sitel Overview

www.sitel.com
Miami, FL
10000+ employees
1985
Company - Private
Business Services
$1 to $2 billion (USD) per year
Unknown

Working at Sitel

Sitel collaborates with some of the best-known global brands to harness the industry’s transformation and help consistently deliver outstanding customer experiences. Sitel is one of the world’s leading outsourcing providers of customer experience management ... Read more

Sitel Reviews

2.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Laurent Uberti
32 Ratings
  • "Good and bad"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Glasgow, KY
    Current Employee - Customer Service Representative in Glasgow, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sitel full-time (Less than a year)

    Pros

    Everyone that works there is sweet and willing to help. Thank you, finally found a job that the supervisors stand up for and stop DRAMA. The he said she said doesn't fly. Any questions that you have the supervisors will not judge you and all of them are excellent.

    Cons

    Everything you chose cant be changed for 90days. Coming into a new business this makes it difficult to get a feel out for shifts, demand, phone calls, ect.

    Advice to Management

    During training offer it at different times, as if in a rotation schedule. So that before employees can actually set their feet into the ground, they can get a real look at everything.

See All 1,349 Reviews

Sitel Interviews

Experience

Experience
59%
22%
17%

Getting an Interview

Getting an Interview
68%
11%
6%
5
4
4

Difficulty

2.1
Average

Difficulty

Hard
Average
Easy
  1.  

    Customer Service Representative Interview

    Anonymous Employee in Greenup, KY
    Accepted Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sitel (Greenup, KY).

    Interview

    It was quick. You have to pull up the website of the client you will be working for and answer questions about the site and product. It wasn't hard at all.

    Interview Questions

    • Why I wanted to work for Sitel?   1 Answer
See All 370 Interviews

Sitel Awards & Accolades

Let us know if we're missing any workplace or industry recognition – Add Awards

Work at Sitel? Share Your Experiences

Sitel
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or