Working at Sitel | Glassdoor

Sitel Overview

Miami, FL
10000+ employees
1985
Company - Private
Staffing & Outsourcing
$1 to $2 billion (USD) per year

Working at Sitel

Sitel Group is one of the largest customer experience companies in the world. The group is comprised of industry-leading firms providing business process outsourcing, digital cx, training and talent management, technology and innovation, consulting and analytics ... Read more

Sitel – Why Work For Us?


 

Sitel – Why Work For Us?

We are a global leader in customer experience management and we would like to share something with you - our promise of experience. We partner with our clients to effectively harness our industry’s explosive digital transformation to ensure an innovative, end-to-end solution to managing and enhancing the customer experience.

 

For our associates

We offer an exciting range of global career opportunities and our commitment to our associates allows for tremendous growth potential. We believe diversity and differences deliver better experiences for our clients – and a rewarding and challenging career opportunity for our associates. 

With our People First culture, our values represent the foundation upon which we strive to achieve in all interactions with each other, our clients and our customers.

Be Bold. Build Trust. Work Together. Wow Customers.

 

For our clients

As a strategic partner for our clients, their objectives become our objectives. Our global presence, combined with our local knowledge and flexibility, allows us to respond quickly to local needs and market changes – wherever and whenever they occur. Our associates deliver more than 2.5 million unique customer experiences every day.

Empower humans. Enhance brands.

 


Seek innovation.
Stay open-minded.
Do more with less.
Be passionate.
Dare to be different.

Be authentic.
Lead by example.
Communicate fearlessly.
Actively engage.
Take ownership.

Have fun.
Build relationships.
Leverage collective genius.
Inspire others.
Give back.

Have fun.
Build relationships.
Leverage collective genius.
Inspire others.
Give back.

Experience Sitel

Help us deliver world-class experiences

Grow your career with a leading customer experience provider. With our people-first culture and commitment to continuous improvement and learning, we offer an exciting range of career opportunities in our locations worldwide. Whether seeking a role as a customer service professional, a front-line supervisor or an executive, we embrace one thing – diversity. We harness our diverse backgrounds, cultural elements and professional knowledge to make every customer experience memorable . We believe diversity and difference delivers world-class experiences for our clients – and a rewarding and challenging career opportunity for our associates.

Experience Our Team

Experiences are better when shared

Great customer experience starts with great people who are well trained, supported and engaged with our clients and the customers we support.

Delivering better experiences is how Sitel is helping the largest brands in the world retain and grow their customer base. As a leading global outsourcing service provider of customer experience management across multiple verticals, Sitel combines knowledge sharing, a ‘people-first’ culture and unparalleled excellence at both the global and local level. Whether you join with us as a client or associate, we will ensure that you will enjoy outstanding customer experiences. We embrace the diversity of all the unique individuals who make up Sitel.

Experience Success

Sitel is an equal opportunity employer. Our people come from many diverse work and life experiences. We offer career opportunities for those with critical core life skills. Some of these include the ability to communicate effectively, build trust, and function in a team environment. The nature of Sitel’s business, which is about people communicating with people, ensures the ongoing development of these portable “skills for life.”

People-first culture – Engaged associates enable outstanding customer experience. Our commitment to putting people first improves both the associate and customer experience.

Sitel Reviews

2.7
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Recommend to a friend
Approve of CEO
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Laurent Uberti
196 Ratings
  • "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Sitel full-time

    Pros

    I really liked working for Sitel. They cared about me as an employee and worked around my schedule outside of work

    Cons

    I really loved working here. no cons for me

See All 1,787 Reviews

Sitel Photos

Sitel photo of: Work With a Smile
Sitel photo of: Having Fun At Work
Sitel photo of: Our Sitel Family
Sitel photo of: A Great Place to Start Your Career
Sitel photo of: Working as a Team
Sitel photo of: Reception Desk
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Sitel Interviews

Experience

Experience
60%
22%
18%

Getting an Interview

Getting an Interview
69%
11%
6%
6
4
4

Difficulty

2.1
Average

Difficulty

Hard
Average
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  1. Helpful (2)  

    Customer Service Representative Interview

    Anonymous Employee in Ocala, FL
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 3+ weeks. I interviewed at Sitel (Ocala, FL) in March 2018.

    Interview

    Very friendly, upfront about open availability. Good screening as far as placing candidates with a campaign that will build a strong team. Helpful and positive. One of the only interviews I have had that I felt comfortable with and not being looked at with a wicked critical eye. I only hope the good impression lasts.
    The email communications that were sent to the applicants, were delivered quickly and instructions were clear.
    The typing test is very simple and they were not so stringent that if nerves were an issue, retests were allowed.
    A background check is required and also a drug test. 5 to 7 days for the background check and the drug testing has to be completed within a 72 business hour time frame. All very reasonable.

    Interview Questions

    • How would you handle dissatisfied and/or argumentative customers?   Answer Question
See All 467 Interviews

Sitel Awards & Accolades

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Work at Sitel? Share Your Experiences

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