Sitel Group Overview

  • Miami, FL
  • 10000+ Employees
  • 1977
  • Company - Private
  • Telecommunications Services
  • $2 to $5 billion (USD)

As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe – ...
Mission: We believe experiences are everything, and that happy associates are successful ones. That’s why we give our people the tools and the freedom to learn, grow, have fun and be themselves.

At Sitel Group, you will Learn, Lead & Grow.

Company Updates

June 22, 2022
Everyone has a voice and a story to tell. Led by core values, we are committed to building and fostering an inclusive, diverse and equitable workforce. You can read more about diversity and inclustion at Sitel Group® here:
MyID: Inclusion and Diversity at Sitel Group
June 15, 2022
We’ve adopted a Work from Anywhere approach, enabling us to tap into a truly global talent pool rather than being confined to an area within commuting distance of a single traditional contact center. Check out the article!
Shared image - Companies Using a Global Remote Workforce
Companies Using a Global Remote Workforce

Sitel Group Reviews

Recommend to a Friend
Approve of CEO
Laurent Uberti
Laurent Uberti
3,357 Ratings
Featured Review
Current Employee, more than 1 year

"I enjoy my job"

Nov 8, 2021 - Customer Support Representative in Hattiesburg, MS


Great schedule, great supervisor, great coworkers. Easy job and flexible schedule.


Pay could be better as well as benefits.
See All 10,064 Reviews

Diversity & Inclusion at Sitel Group

(4154 Reviews)

Diversity Programs & Initiatives

We’re passionate about becoming the world’s best inclusive BPO player. We prioritize inclusion and diversity amongst our stakeholders to ensure we provide the best quality experiences and innovative services for our customers.

What Inclusion & Diversity means at Sitel Group®.

 Inclusion, by definition, means to treat others fairly and respectfully. Sitel Group® is committed to fostering, cultivating and preserving a diverse, inclusive and equitable workplace.

Our people are our most asset; the collective sum is greater than that of our individual differences, life experiences, knowledge and personalities.

Diversity & Inclusion FAQs

All answers shown come directly from Sitel Group Reviews and are not edited or altered.

How is diversity at Sitel Group?

...Can gain great experience, employer of diversity, quick promotion...Read More

Read 60 more responses

Sitel Group Photos

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Sitel Group Interviews

Getting an Interview
Applied online68%
In Person11%
Employee Referral8%

  1. Featured Interview

    Customer Service Representative Interview

    Anonymous Employee in United States
    Accepted Offer
    Positive Experience
    Easy Interview


    Great interview.It wasn’t brain tasking. It was relatively about yourself.It was basically channeled to to work place environment and interactions with the staffs.It was fun answering but being genuine matters a lot. What you have to offer the company.

    Your personality in your work place.

    3 Answers

See All 1,112 interviews

Sitel Group Awards & Accolades

  • Best HR TeamsComparably2022
  • Best Company Global CultureComparably2022
  • Best Company OutlookComparably2022
  • CSR Program of the Year (Bronze)Stevie Awards2022
  • Military Friendly EmployerMilitary Friendly2022

Pledges & Certifications

  • Veteran Hiring Commitment

    Committed to helping America's military veterans find work

  • Career Advancement Program

    Helping employees "upskill" into higher-paying positions

  • Social Responsibility Pledge

    Formal programs or foundation to give back to communities

  • Diversity Commitment

    Has programs that support a diverse and inclusive workforce

  • First Job Programs

    Maintain entry-level hiring and career development programs to give people career starts

  • Tech Hiring Commitment

    Helping to train, hire and promote more technology workers

  • Pledge to Thrive

    Taking steps to prioritize employee well-being

Popular Careers with Sitel Group Job Seekers


Sitel Group FAQ

(71 Questions)

All answers shown come directly from Sitel Group Reviews and are not edited or altered.

See questions about:

Does Sitel Group offer massages?

...Themed days, free fruit, cheap coffee....

June 25, 2020

Read more

See 11 more answers

Work at Sitel Group? Share Your Experiences

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