I have been working at Skipton Building Society full-time
Skipton genuinely believes in delivering the right customer outcomes without putting people and customers under any pressure. What I love about this company is that there is no hierarchy culture and you are always treated with respect regardless of your job role. The Leadership team provides clear direction and any changes are thought through before they are implemented. The company invests a lot of time and money into people development . I have only worked for the society for just over 2 years and I have developed my skills so much over this priod that I can honestly say that i go home everyday with a great sense of achievement whether it's from helping a collegue or a customer.
Career opportunities are limited for branch staff.
Advice to Management
It can be difficult to recruit good part time candidates as most of the branches don't have any car parking facilities. Bring back large town allowances as it's unfair that some people still get this and anyone new joining the society doesn't benefit from this. This allowance doesn't have to be a big amount. As long as it covers some of the parking costs in city centre branches, it would help keep existing employees and recruit new part timers which is something we are currently trying to help with existing staff's well being. In most of the branches, people park half an hour away and walk to the branch to avoid daily costs so they are tired before they even start their day. My travel costs are £10 a day and that can cover my household bills each month. Other than this small thing my advice to management would be to keep up the good work and invest in some new technology to move on with the times..... Why not centralise some of the assessments and courses to save on travel costs to the head office and put that money to better use. May be hire some regional assessors instead ??
I applied online. I interviewed at Skipton Building Society (Amersham, England (UK)) in December 2016.
The interview process was ok. The follow up was mostly through an agency. My interview was thoroughly taken by an Area Manager and the Branch Manager. The discussion about the role, about my skills and experiences, expectations and role play.
After my interview I didn't hear from them as they told me it'd be by couple of days. I had to keep ringing the agency after couple of days to find out the outcome of my interview. After several calls I got the reply from the agency. It was a let down by The Building society as they didn't bother to send me any email or communication after my interview. I also asked for a feedback and they still haven't come back to me about the reason for not being successful. Very poor communication from them.