Working at Smartling | Glassdoor

Smartling Overview

New York, NY
51 to 200 employees
Company - Private
Enterprise Software & Network Solutions
Unknown / Non-Applicable
Smartling is a translation management platform and language services provider that enables customers to localize content across devices and platforms. The company is recognized by CSA Research as the #1 Leader of the 2019 MarketFlex for Language-Oriented TMS, and by G2 as the ... Read more

Mission: Smartling is a translation management platform and language services provider that enables customers to localize content across devices and platforms. The company is recognized by CSA Research as the #1 Leader of the 2019 MarketFlex for Language-Oriented TMS, and by G2 as the

Smartling – Why Work With Us?

A truly global experience.

Belong at Smartling. 

Smartling is a fast-growing startup in Midtown, New York City. HQ is a creative open office space with sit/stand desks and cold brew on tap. We are a tech-savvy group of globally-minded innovators that get to connect with brands all over the world. If you're looking to take your passion to a company that can cultivate your growth, you'll love working here.

Who are we?

  • Curious. We are sharp, savvy, people who believe every solution starts with a great idea.
  • Passionate. We believe when you infuse enthusiasm into your work, it gains momentum, motivates your fellow team members, and results in a delightful experience for customers.
  • Agile. We are nimble, flexible, responsive, and can adapt readily and easily when priorities and plans change.
  • Global. TOur team has a penchant for languages and travel, and we’re driven by curiosity and an appreciation for the many different places and people on the planet.
  • Tech Savvy. We are data and technology nerds, and we’re happy to admit it. We have to be, to deliver the latest and greatest technology to our customers.
  • Human. More than ever, the relationship between brands and the customers they serve need to resonate. We look out for the customer and help brands make more meaningful connections.

Sounds like a place you want to work at? Check out our open positions.

The Smartling Story

Founded in 2009 at a Manhattan coffee shop, Smartling has grown to become a technology hub in the center of New York City. Our large, open office allows our team members to work together creatively on constantly growing our product features and improving our customer experience. Every member of our team is obsessed with helping businesses thrive on a global scale.

Inspiring Innovation

Smartling is the leading technology for the way companies approach global content and connecting brands and consumers around the world.

Agile is in our DNA

Since we practice continuous deployment, we work in an extremely fast paced environment — rolling out improvements and new features multiple times per day. In fact, the entire company is organized around continuous improvement, so that customers get what they need as quickly as possible.

Work Hard. Play Hard. 

Though we work hard, we play hard too. We love our jobs, our offices, and working together as a team. We promote travel, flexible work hours and a fun office environment.

Jack Welde

Founder & CEO

Jack is a technology early-adopter, serial entrepreneur, software patent-holder, product evangelist, and combat-decorated Air Force pilot.

Before founding Smartling, he served as SVP of Product at eMusic and COO/CTO at SheSpeaks and RunTime Technologies. He also co-founded Trio Development, a software company that created the first personal information manager, which was acquired by Apple in 1993. He holds a BS in Computer Engineering from the University of Pennsylvania, where he also studied linguistics and interned with Professor William Labov, and an MBA from Cameron University in Germany.

Jack was named one of Fast Company’s “Who’s Next” in 2011, and was named a 2013 NYC Venture Mentor by the New York City Economic Development Corporation.

Smartling Reviews

  • Featured Review

    Helpful (2)

    "Great company with amazing people"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Accountant in New York, NY
    Current Employee - Senior Accountant in New York, NY
    Positive Outlook
    Approves of CEO

    I have been working at Smartling full-time (More than 3 years)


    1. Great company who cares its people so much, #1 core value is taking care of its people;
    2. Great work/life balance;
    3. More growth opportunities;
    4. This company has the most talented people;
    5. A great, healthy and warm culture with so much benefits like unlimited PTO, bagel Monday's, company picnics, happy hours, group birthdays and fun events;


    I have nothing to report here!

    Advice to Management

    Keep developing and promoting individuals that are already within the organization, this will greatly improve retention rates. Keep pushing for diversity initiatives and foster a more robust culture.

See All 98 Reviews

Smartling Photos

Smartling photo of: NY Office
Smartling photo of: Showcasing our Translators in HQ
Smartling photo of: We wrote a book
Smartling photo of: Quarterly Training at HQ
Smartling photo of: Smartling Logo
Smartling photo of: Ping Pong Match
See All PhotosSee All

Smartling Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    Customer Success Manager Interview

    Anonymous Interview Candidate in Salt Lake City, UT
    No Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2+ weeks. I interviewed at Smartling (Salt Lake City, UT) in May 2020.


    Was contacted by email by a recruiter and an interview was set up with the recruiter and manager of customer success. A lot of getting to know each other questions were asked and understanding my background. All done by video due to social distancing as I was in Salt Lake City and they’re in NYC.

    Another round of interviews was then scheduled with a member of the CSM team and the director of account management. Everyone was incredibly professional, responded quickly, asked good questions, and made the overall experience very enjoyable.

    Even though I didn’t receive an offer, I applaud this company for their transparency and for the professionalism through the interview process. You guys have it down.

    Interview Questions

    • Give me your pitch on how you secured your first contractor role?   1 Answer
See All 44 Interviews

Smartling Awards & Accolades

  • Executive of the Year (Medium companies) - Bronze, Best in Biz Awards, 2014
  • Marketing Executive of the Year - Bronze, Best in Biz Awards, 2014
  • Technology Executive of the Year - Silver, Best in Biz Awards, 2014
  • One of the Best Companies to Work for in NYC, Built in NYC, 2019
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