Working at Smile Direct Club | Glassdoor

Smile Direct Club Overview

Nashville, TN
1001 to 5000 employees
2014
Company - Private
Health Care Services & Hospitals
Unknown / Non-Applicable
SmileDirectClub is changing the dental industry one smile at a time. We work with duly licensed dental professionals to provide customers access to clear aligners in the convenience of their own homes. Our unique teledentistry model costs 60% less than other teeth straightening ... Read more

Mission: SmileDirectClub believes everyone deserves a smile they'll love! Join a team that is redefining an industry by providing a convenient and affordable option for a straighter smile.

Company Updates

  • We are BUZZING! So excited to announce our partnership with Shawn Mendes. Read more about how we've come together to tell a story here: http://glassdoor.com/slink.htm?key=vQZEG

    We're smiling with Shawn Mendes - SmileDirectClub

    SmileDirectClub and Shawn Mendes are teaming up to share the smiles and spark confidence across the globe. We're teaming up with award-winning singer, songwriter Shawn Mendes - who was also named one of Time's 100 most influential people in the world - to make you smile in 2019.

  • We're so proud of our leadership team! Check out some recent promotions that will help support our continued growth and global expansion efforts: http://glassdoor.com/slink.htm?key=vQbYn

    Smile Direct Club Announces New Senior Leadership Appointments and Promotions to Support Its Rapid International Growth

    NASHVILLE, Tenn., Jan. 17, 2019 /PRNewswire/ -- SmileDirectClub, the market leader and pioneer of doctor-directed, remote invisible aligner therapy, today...

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Smile Direct Club – Why Work For Us?


SmileDirectClub was founded on a simple belief: Everyone deserves a smile they love. The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together. By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment toward a better smile.

As an employee of SmileDirectClub, you and your family members are eligible to receive our Aligner and Whitening Benefit. We also offer a competitive and fun group of benefits, such as foosball tournaments, fitness challenges, and community events. 

Learn more about how we're redefining an industry and making a difference in people's lives. Apply to join our team today!

Our office is full of collaborative spaces for our team members to work together. We can't wait to show you around!
The SmileDirectClub mission is crystal clear: Making it affordable and convenient to transform your smile.

Our Story

Co-founders Alex Fenkell and Jordan Katzman first met at summer camp at age 13, a time when most smiles come fully loaded with wires. The two remained friends, and years later, reflecting on Alex’s metal-mouthed youth, they decided there had to be a better and more affordable way to straighter, whiter teeth. Teaming up with Camelot Venture Group, experts in creating opportunities in highly regulated industries, they sought to democratize orthodontics with SmileDirectClub.

Our Product

Our invisible aligners are BPA-free. Our lab custom-makes several sets of tight-fitting, clear aligners for each customer to gradually shift their teeth into the desired position. The best part? SmileDirectClub Invisible Aligners are less than half the price of other treatment options and ship directly to customers, so they don’t require any office visits.

Our Dental Network

While SmileDirectClub removes the hassle of in-office visits, we work with licensed dental providers to give you the peace-of-mind of professional treatment. Your local SmileDirectClub affiliated dental professional reviews your photos, medical history and dental impressions before determining the exact treatment option. And of course, our patient care specialists are available by phone, email or live chat to answer any questions you might have during your treatment.

Our Partners

SmileDirectClub is backed by Camelot Venture Group, a private investment group that has been pioneering the direct-to-consumer space since the early 90s, particularly in highly regulated industries. So they know what they’re doing. If you’ve heard of 1-800-CONTACTS, Quicken Loans, HearingPlanet, DiabetesCareClub or SongbirdHearing, then you’ve heard of Camelot. Their hands-on approach, extensive networking and operational expertise ensures their portfolio companies (like us) reach their potential.

The SmileDirectClub mission is crystal clear: Making it affordable and convenient to transform your smile.

Now that’s something to smile about. 

SmileDirectClub is one of the fastest growing companies, opening SmileShops across the country!

SmileDirectClub is one of the fastest growing companies, opening SmileShops across the country! Consumers are able to get a free digital scan of their teeth to see if they qualify for invisible aligners. Team members have the opportunity to develop their careers, grow into different roles, travel to other SmileShops, and earn the option to relocate into new markets as the business continues to expand. 

Smile Direct Club Reviews

3.9
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David Katzman
196 Ratings
  • "Over the moon with SDC!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SmileGuide in Boston, MA
    Current Employee - SmileGuide in Boston, MA
    Recommends
    Approves of CEO

    I have been working at Smile Direct Club full-time

    Pros

    Words cannot express how much I love working for this company. Since day 1 SDC has exceeded my expectations, from the onboarding process to training, to joining an innovative team that foster a system of support. The company also leans to promoting from within and that's a huge plus given that I see so many people getting promoted left and right. My favorite part however, is being able to represent the company when engaging with customers. SDC equips its smileguides with all the tools to succeed. It's very different than clinical dentistry where the doctor controls the appointment and belittles the assistants at times. Highly recommend if you're extroverted and like chatting with people.

    Cons

    The only thing that falls short sometime is communication. The company is growing incredibly fast and there's times when not all the updates and implementations get reported immediately. However, I can see how much effort the company is making to cover their bases and they have an outstanding team.

    Advice to Management

    I would recommend sharing with SmileGuides information that is customer-facing such as promos, email samples, discount codes that might be active etc. There's been times when the customer knows more about a promotion than I do (even though I read all of the news letters and trainings) and it can be a tad embarrassing.

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Smile Direct Club Photos

Smile Direct Club photo of: 3rd Birthday
Smile Direct Club photo of: SDC Draft Week!
Smile Direct Club photo of: Veteran's breakfast
Smile Direct Club photo of: Gnash visiting SDC! He rocks at DDR.
Smile Direct Club photo of: Some of the yummy entries from our pie contest.
Smile Direct Club photo of: Lit up in Blurple!
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Smile Direct Club Interviews

Experience

Experience
57%
11%
32%

Getting an Interview

Getting an Interview
61%
20%
7%
5
5
2

Difficulty

2.3
Average

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  1. Featured Interview

    Helpful (2)  

    Dental Assistant Interview

    Anonymous Employee in Chicago, IL
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 3 days. I interviewed at Smile Direct Club (Chicago, IL) in December 2018.

    Interview

    Quick interview , very detail oriented make sure you ask Questions & have good questions to ask . Not your usual dental assistant position this is a sales job! Very easy but it’s not much of a clinical role. The overall all experience was great. I enjoyed it.

    Interview Questions

See All 67 Interviews

Smile Direct Club Awards & Accolades

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