Social Security Administration Career Overview | Glassdoor

Social Security Administration Overview

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Baltimore, MD
10000+ employees
1937
Government
Government
Unknown / Non-Applicable per year
Unknown
These guys have your number. Or at least you better hope they do. The Social Security Administration (SSA) pays retirement, disability, and survivors benefits to workers and their families. The SSA also issues Social Security numbers and administers the Supplemental Security ... Read more

Social Security Administration Reviews

3.1
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Carolyn W. Colvin
181 Ratings
  • "Program Quality Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Quality Analyst in Dallas, TX
    Current Employee - Program Quality Analyst in Dallas, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Social Security Administration full-time (More than 10 years)

    Pros

    Excellent benefits plenty of growth opportunities.

    Cons

    Hiring process is slow and complicated.

    Advice to Management

    None

See All 656 Reviews

Social Security Administration Photos

Social Security Administration photo of: Parking lot view of the Social Security Administration headquarter office located in Woodlawn, MD (Photo by Coolcaesar - available under CC-BY-NC-SA 3.0 & GFDL, v1.178)
Social Security Administration photo of: Take your child to work day
Social Security Administration photo of: Not a very inviting work environment. The office has signs everywhere reminding you to be quite (you can see two in this picture alone). All you hear during the day is the sound of people typing.
Social Security Administration photo of: 2121 Crystal Drive
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Social Security Administration Interviews

Experience

Experience
73%
17%
8%

Getting an Interview

Getting an Interview
70%
7%
6%
5
5
3

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Customer Service Representative Interview

    Anonymous Employee in Salinas, CA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at Social Security Administration (Salinas, CA) in September 2017.

    Interview

    Usual interview process. Hiring manager provided information about the position and asked some preliminary questions regarding past experience. Manager then left and there was a three-minute writing assignment. After the assignment, two employees came in and conducted a behavioral based questionnaire.

    Some questions asked:
    - What do you know about the Social Security Administration?
    - What do you know about the position you are applying for?
    - Why are you applying for this position?
    - Why did you leave your previous job? (if this is not your first job)
    - Describe a time where you had to make a tough decision. Did you make the right decision?
    - Describe a time where you had to deal with a unruly or disgruntled customer? What could you have done differently?

    For the last question of the interview, the interviewers had me read a paper about Social Security benefits and then asked a scenario question.

    Interview Questions

    • Scenario: A customer calls demanding disability benefits because his doctor told him he will be disabled. How do you respond?   1 Answer
See All 250 Interviews

Social Security Administration Awards & Accolades

  • Best Employers for Latinos to Work For in the East, Latinos For Hire, 2012
  • Best Employers for Latinos to Work For in the West, Latinos For Hire, 2012
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