Working at Social Solutions | Glassdoor

Social Solutions Overview

Austin, TX
201 to 500 employees
Company - Private
Computer Hardware & Software
$25 to $50 million (USD) per year
Social Solutions is the leading provider of outcomes management software for human services organizations. We equip nonprofit and government agencies with solutions that help them drive performance and expand their reach, ultimately supporting them in their efforts to help their ... Read more

Mission: We help people transform lives.

Company Updates

  • At a time silver linings seem hard to come by, we know one remains strong during this difficult time: our ability to come together to help those around us. Check out the #GivingTuesdayNow impact in action and how we celebrated at Social Solutions!

    Impact in Action: #GivingTuesdayNow Showcases Unity Through Generosity During COVID-19 - Social Solutions

    It's often hard to find silver linings in a time of crisis, especially when uncertainty continues to disrupt the very nature of our society, families and livelihood. Yet, one silver lining remains strong during this difficult time: our ability to come together to help those around us.

  • Yesterday we celebrated #GivingTuesdayNow! A day to create a movement of generosity, citizen engagement, and support for communities and nonprofits around the world in response to the unprecedented COVID-19. Social Solutions celebrated by matching employee donations all day long. We want to say a big thank you to everyone who participated, especially those on our staff who donated to organizations they (and we!) care about.

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Social Solutions – Why Work With Us?

Our clients get out of bed every day to change lives in a world of unlimited need, scarce resources and growing expectations. We get out of bed every day to help nonprofits serve more people with every hour, program and dollar. Serving more than 180,000 users in 18,000 organizations over the course of 15+ years, we believe powerful yet easy-to-use web-based software should be within everyone’s reach—empowering directors, staff and stakeholders to track what matters, collaborate with ease and prove every impact.

In 2000, Social Solutions was launched by a small team of direct service workers who wanted to improve the effectiveness of social services. They asked themselves: How much effort does it take to produce desired outcomes for specific groups of clients? Efforts to Outcomes (ETO®) software was the result—a solution that would allow staff to record their efforts at the point of service delivery and relate those efforts to client outcomes down the road.

In 2015, Social Solutions acquired CTK and began to sell Apricot Software, an extremely secure and flexible nonprofit software solution that offers case management, client, donor and volunteer tracking as well as outcomes management.

Nonprofits have unique technological needs: comprehensive, centralized client and funder data collection along with the ability to provide dynamic outcomes and reporting. ETO and Apricot Software have been providing nonprofits and government agencies the essential tools needed for success around the world.

Our software offers real-time reports provide actionable data to inform service delivery and program management, outcomes and performance management, and builds a foundation for continuous internal improvement.

Since ETO and Apricot software became available, it has been adopted by thousands of human service organizations and government agencies throughout the U.S., Canada, Australia, the United Kingdom, and Latin America. Social Solutions Global (SSG) has worked with partner organizations in research and evaluation as well as in service delivery to build several dozen pre-configured models its client agencies can use to facilitate replicating promising programs with fidelity.

Additionally, we engage in a wide array of advocacy efforts intended to build awareness and transform the way in which human services are delivered, funded, and evaluated. Our focus is in nonprofits and government agencies, as we believe the greatest impact can be achieved by changes made at the state, local and even the federal level, in conjunction with nonprofit organizations, philanthropies, evaluators, collaboratives and providers of direct services.

We’re a diverse team of innovators, creatives and digital architects that come together to help organizations transform lives. We work hard, have fun, and implement change on a daily basis. There are endless opportunities to grow within Social Solutions, with each of us directly making an impact on the company and world around us.

Social Solutions has a fun, high energy environment where each day is unique. Every day provides new, exciting challenges and we take them head on as a team. Our passion for our mission comes across not only in our work, but also in how we interact with each other. We strengthen this collaboration with an open floor plan, transparent communication and team events almost weekly. We love what we do, and it shows!


Receive eight work hours per quarter to volunteer with the organization of your choice.

Social Solutions Reviews

  • "Great Company with a bright future"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I have been working at Social Solutions full-time


    Leaders who have a vision and want the company to share that vision
    Great leaders in each organization of the company
    Awesome co-workers who want to see others succeed
    You can make change happen if you really want it and show the value
    New CEO and COO have a great vision for the future
    Tech leaders are ground breaking


    Bring back Friday Free lunches when we get back to the office. Having people eat and talk together was the best part of my tenure

    Advice to Management

    Keep inviting lower-level employees to strategy meetings and keep listening to your teams advice

See All 176 Reviews

Social Solutions Photos

Social Solutions photo of: At Social Solutions we are committed to our Values!
Social Solutions photo of: Holiday sweater competition
Social Solutions photo of: Our Inside Sales team volunteering at Central Texas Foodbank
Social Solutions photo of: Our fabulous 2019 summer interns!
Social Solutions photo of: Harry Potter themed happy hour hosted by our Client Success team!
Social Solutions photo of: Company summer party at Topgolf
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Social Solutions Interviews



Getting an Interview

Getting an Interview





    Office Administrator Interview

    Anonymous Interview Candidate in Austin, TX
    No Offer
    Positive Experience
    Average Interview


    I applied online. I interviewed at Social Solutions (Austin, TX) in August 2020.


    The process followed the vista equity partners hiring timeline which meant you needed to apply, complete a CCAT, go through a phone interview, take a supervised CCAT, then the final stage required an in-person interview.

    Recruiters were professional, communicative, and open.

    Interview Questions

    • Phone Interview Questions:
      Give a summary of your experience and how you found the job
      Would you be interested in this part of the job?
      What is your experience like?
      Review your resume   Answer Question
See All 51 Interviews

Social Solutions Awards & Accolades

  • 5th Best Midsize Company to Work For in Austin, BuiltInAustin, 2018
  • Future 50 Award, SmartCEO, 2016
  • Best Places to Work, Baltimore Business Journal, 2015
  • Top Workplace, The Baltimore Sun, 2015
  • Maryland Incubator Company of the Year, TEDCO, 2015
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Pledges & Certifications

Veteran Hiring Commitment

Committed to helping America's military veterans find work

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Tech Hiring Commitment

Helping to train, hire and promote more technology workers

First Job Programs

Maintain entry-level hiring and career development programs to give people career starts

Work at Social Solutions? Share Your Experiences

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