Working at Sonic (Internet and Phone) | Glassdoor

Sonic (Internet and Phone) Overview

Santa Rosa, CA
201 to 500 employees
1994
Company - Private
Internet
Unknown / Non-Applicable
Sonic is a full-service internet provider based in Santa Rosa, California. We were one of the first ISPs to build Gigabit Fiber Internet networks in the US, and continue to lead the way in making new access and hosting solutions available to residences and businesses.

Mission: Sonic is dedicated to delivering fast, reliable and inexpensive connectivity while providing award-winning technical support. We believe in internet freedom for all!

Company Updates

  • The LA Times covers Sonic and the importance of competitive broadband access. http://glassdoor.com/slink.htm?key=vQ14o

    Sonic is a small ISP that competes brilliantly with the big guys - so they're trying to throttle its business

    Dane Jasper says he doesn't think that big telecommunications companies AT&T and Verizon are deliberately trying to put his company out of business. "I think they haven't noticed us," he said.

  • You guys, Sonic is the fastest ISP in the region (by a lot) and the third fastest in the nation! http://glassdoor.com/slink.htm?key=vQ8KQ

    The Fastest ISPs of 2018

    By the first quarter of 2017, the average internet speed around the globe was only 7.2 Megabits per second (Mbps), according to Akamai's State of the Internet/Connectivity Report. Yet at least 45 percent of those with broadband were jumping above 10Mbps. That seems to be the trend in the US for once.

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Sonic (Internet and Phone) – Why Work For Us?


Call us rebels, but we think every home and business in America should have fast, affordable access to the internet. No tyranny, no barriers.

That’s why our mission at Sonic is crystal-clear: we are fixing the internet in America.

What does that mean? It means the Sonic team does everything possible to deliver the fastest and most affordable internet, phone, and TV options in the nation, all with the best customer service in the industry.

To achieve our goal we’re building our own Gigabit Fiber Internet network in California cities—50 times faster than the average internet connection in America!

Ambitious? Absolutely. We’re unabashedly re-thinking, re-wiring and re-imagining the internet for homes and businesses and schools. Because technology shouldn’t be a barrier to innovation.

Building the best means hiring the best. Sonic chooses the brightest and most talented applicants to join our team. Our staff are dedicated to the mission and deeply committed to our customers. Local, honest, and unscripted—that’s Sonic.

We also have fun. We celebrate success together (read: play Ping Pong and video games) and encourage each other when we need a lift.

Full disclosure: When you’re new to Sonic, there’s a lot to take in. But because we only hire super nice people—it’s a fact—there’s always someone willing to help. You’ll feel a sense of accomplishment when you conquer tough challenges and master new skills.

And whether it’s in-house training, outside course work, or a promotion that helps you follow your dreams, Sonic invests in your future so you can succeed professionally and personally.

Join us and find out how great work, and the internet, can be.

At the core of Sonic's business and culture is the willingness to stand up for what we believe in; what we think is right. That gumption was there when the company began back in 1994 and it is there today.

Customer Service

  • We’re not your typical internet service provider because we put customers, not profits, first—something rare within the industry.
  • Sonic staff are proud of being kind and knowledgeable in our interactions with customers. We solve real-world problems in real-time, without a script. No phone trees or far-off call centers. We listen, we learn, and we serve.

Privacy

  • Co-founder Scott Doty helped establish the anti-spam and privacy policies that make Sonic a leader in internet privacy.
  • Sonic's privacy policies for lawful customers have become the industry’s gold standard.
  • Sonic receives a perfect privacy score from the Electronic Frontier Foundation year after year. 

Net Neutrality

  • Sonic CEO Dane Jasper is an active industry-wide influencer with a devout following, expressing his opinions on topics such as Net Neutrality, security, and regulatory policy.
  • We don’t impose data caps because they’re artificial and contrived. We strive to offer affordable internet access, as fast as it will go.

Teamwork

  • Sonic employees are like a family. We have a strong culture of working and playing together, celebrating both our individuality as well as our shared interests.
  • We have fun because we know we do the hard work making our customers’ lives and businesses a little easier, more connected and, even in our online world, a little more human.
  • If you need help as an employee at Sonic, someone is always there to help you learn!


Sonic was founded in 1994, at a time when many people hadn’t yet heard the terms internet, email address or World Wide Web. Today, Sonic is the largest independent internet service provider in Northern California.

From our Fusion phone and data service to the recent roll-out of Gigabit Fiber Internet, Sonic is breaking new ground in broadband access.

The best is yet to come.

Jobs

Interested in a job where you can be free to be yourself and work toward a goal you believe in? Join Northern California’s largest independent ISP and one of the North Bay’s fastest growing businesses. Help make the internet more awesome. We're always looking for passionate, fun, nice, and talented people to join our team in Santa Rosa and around the San Francisco Bay Area.

Benefits and Perks

Vacation & Holidays

Earn up to 10 vacation days in the first year, plus paid holidays and sick leave.

Friday Lunches & Treats

Work hard, eat well. We are headquartered in the heart of Wine Country, afterall. Pizza Fridays, fruit and ice cream deliveries, food trucks and local craft beer for staff meetings!

Free Internet + Home Phone

High speed internet access right to your door. We pick up the tab because you earned it.

Arcade & Games

Sonic staff gnash on meaty issues all day long. When it’s time to unwind, who doesn’t want to zombie out on Walking Dead pinball or Street Fighter IV?

Events

Let’s just say this: When the new Star Wars movie comes out, you better believe Sonic is going to rent out the theater and screen it together with family and friends. We also host epic staff parties. 

Dog-friendly

If Spot is well-behaved, your pooch is welcome. Woof! (We offer pet insurance, too.)

Medical, Dental, and Vision Coverage

Of course, we want you happy and healthy—we offer comprehensive benefits for employees and their families.

Continued Education Opportunities

Sonic is committed to lifelong learning and always striving to be better at our jobs. We put our money where our mouth is and invest in your future.


Free Parking & Commuter Benefits

Plenty of parking at the office, or save up to $130/month with a pre-tax program for commuters.

We’ve been featured in reputable news and industry publications from all over the country.

See what people are saying about Sonic.

Consumer Reports ranks Sonic the #1 independent ISP in the nation, above Google Fiber. 


“With internet speeds like [Sonic’s Gigabit Fiber], not only would you never have to wait for a video to buffer again, you’d be catching up to much of the developed world – and lapping it.”


“Sonic is innovative and aggressive in good ways, expanding its footprint by providing excellent service at a fair price. It has (from first-hand experience) a genuine commitment to customer service.”


“The Santa Rosa–based company has been quietly expanding its network, and the service is incredibly fast and cheap… Sonic gets a strong grade on privacy, too, as the company deletes its user logs every two weeks.”

Sonic (Internet and Phone) Reviews

4.0
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Dane Jasper
39 Ratings
  • "A local and independent company that always puts the customer first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Rosa, CA
    Current Employee - Anonymous Employee in Santa Rosa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sonic (Internet and Phone) full-time (More than 3 years)

    Pros

    Sonic is an awesome place to work. Coworkers are extremely friendly and helpful. It's nice to walk around the office and be greeted with smiles and positive energy.

    Dane is the most gracious CEO I've ever worked for. He truly cares about his employees and it shows.

    There are extremely knowledgeable people here that really know the industry and can help you learn more.

    You feel good every day helping customers that love Sonic and who choose it even when it's not the fastest speed available. Sonic is an alternative to the high prices and terrible service you get from the large ISP industry behemoths.

    Cons

    Growing pains. Sonic has had a lot of growth in the past few years, and there are negatives that go along with that.

    The location leaves few options for lunch. You really need a car or a steady form of transportation to get to work.

    Advice to Management

    Acknowledge the strengths that Sonic has and be proud of them. Also, continue the momentum of offering more benefits to employees.

See All 53 Reviews

Sonic (Internet and Phone) Photos

Sonic (Internet and Phone) photo of: Front desk
Sonic (Internet and Phone) photo of: Sonic lobby
Sonic (Internet and Phone) photo of: Checking in
Sonic (Internet and Phone) photo of: Employees
Sonic (Internet and Phone) photo of: Cube art
Sonic (Internet and Phone) photo of: We take Ping Pong seriously around here
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Sonic (Internet and Phone) Interviews

Experience

Experience
65%
21%
14%

Getting an Interview

Getting an Interview
64%
29%
7%

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1. Helpful (9)  

    Network Technician Interview

    Anonymous Employee in Santa Rosa, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Sonic (Internet and Phone) (Santa Rosa, CA) in February 2011.

    Interview

    Was recommended to apply for the NOC by a friend after moving to town. It took almost 6 months but when they called me, and I indicated I was still interested, they scheduled me for an interview. I went into the interview with IT experience & education, but relatively zero networking knowledge or experience. I was interviews by 2 people, a Manager and a Sr. Rep. The bulk of the questions were focused on my history and what providing excellent customer service meant to me.

    Interview Questions

    • Technical assessment was comprised of "Here's a home wireless router and here's a computer in the network. How does the router know which computer has which IP address?"   2 Answers

    Negotiation

    After about a week the Manager called me, "Seeing as how you have very little experience in the field (essentially none) we'd like to offer you $X per hour with the understanding that you'll get a significant raise after 1 year of experience." The environment is more complex now, and you'll be required to have more networking knowledge than I clearly had (none?). As a result there is probably more pay negotiation that may take place.

See All 15 Interviews

Sonic (Internet and Phone) Awards & Accolades

  • Who Has Your Back Report - Five Stars, EFF, 2017
  • Best Places to Work, North Bay Business Journal, 2012
  • Best Places to Work, North Bay Business Journal, 2011
  • Best Places to Work, North Bay Business Journal, 2014
  • Who Has Your Back Report - Five Stars, EFF, 2014
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