Working at Sonic (Internet and Phone) | Glassdoor

Sonic (Internet and Phone) Overview

Santa Rosa, CA
501 to 1000 employees
Company - Private
Unknown / Non-Applicable
Sonic is a full-service internet provider based in Santa Rosa, California. We were one of the first ISPs to build Gigabit Fiber Internet networks in the US, and continue to lead the way in making new access and hosting solutions available to residences and businesses.

Mission: Sonic is dedicated to delivering fast, reliable and inexpensive connectivity while providing award-winning technical support. We believe in internet freedom for all!

Company Updates

  • Happy Birthday, Sonic!

    Most internet service providers are gone. Sonic has survived - and thrived

    There was a teenager cursing on the internet. That wouldn't be unusual, except it was 1993. Dane Jasper and Scott Doty were students at Santa Rosa Junior College, and one of their jobs was setting up dial-up internet service at the college.

  • Fastest ISP in America? Sounds like Sonic.

    Locally Run ISPs Offer the Fastest Broadband in America

    A new study once again highlights how community-run internet service providers (ISPs) offer better, faster broadband than their private sector counterparts. Using data from 356,925 broadband speed tests conducted over a year, PCMag recently compiled a list of the fastest ISPs in America.

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Sonic (Internet and Phone) – Why Work With Us?

Call us rebels, but we think every home and business in America should have fast, affordable access to the internet. No tyranny, no barriers.

That’s why our mission at Sonic is crystal-clear: we are fixing the internet in America.

What does that mean? It means the Sonic team does everything possible to deliver the fastest and most affordable internet, phone, and TV options in the nation, all with the best customer service in the industry.

To achieve our goal we’re building our own Gigabit Fiber Internet network in California cities—50 times faster than the average internet connection in America!

Ambitious? Absolutely. We’re unabashedly re-thinking, re-wiring and re-imagining the internet for homes and businesses and schools. Because technology shouldn’t be a barrier to innovation.

Building the best means hiring the best. Sonic chooses the brightest and most talented applicants to join our team. Our staff are dedicated to the mission and deeply committed to our customers. Local, honest, and unscripted—that’s Sonic.

We also have fun. We celebrate success together (read: play Ping Pong and video games) and encourage each other when we need a lift.

Full disclosure: When you’re new to Sonic, there’s a lot to take in. But because we only hire super nice people—it’s a fact—there’s always someone willing to help. You’ll feel a sense of accomplishment when you conquer tough challenges and master new skills.

And whether it’s in-house training, outside course work, or a promotion that helps you follow your dreams, Sonic invests in your future so you can succeed professionally and personally.

Join us and find out how great work, and the internet, can be.

At the core of Sonic's business and culture is the willingness to stand up for what we believe in; what we think is right. That gumption was there when the company began back in 1994 and it is there today.

Customer Service

  • We’re not your typical internet service provider because we put customers, not profits, first—something rare within the industry.
  • Sonic staff are proud of being kind and knowledgeable in our interactions with customers. We solve real-world problems in real-time, without a script. No phone trees or far-off call centers. We listen, we learn, and we serve.


  • Co-founder Scott Doty helped establish the anti-spam and privacy policies that make Sonic a leader in internet privacy.
  • Sonic's privacy policies for lawful customers have become the industry’s gold standard.
  • Sonic receives a perfect privacy score from the Electronic Frontier Foundation year after year. 

Net Neutrality

  • Sonic CEO Dane Jasper is an active industry-wide influencer with a devout following, expressing his opinions on topics such as Net Neutrality, security, and regulatory policy.
  • We don’t impose data caps because they’re artificial and contrived. We strive to offer affordable internet access, as fast as it will go.


  • Sonic employees are like a family. We have a strong culture of working and playing together, celebrating both our individuality as well as our shared interests.
  • We have fun because we know we do the hard work making our customers’ lives and businesses a little easier, more connected and, even in our online world, a little more human.
  • If you need help as an employee at Sonic, someone is always there to help you learn!

Sonic was founded in 1994, at a time when many people hadn’t yet heard the terms internet, email address or World Wide Web. Today, Sonic is the largest independent internet service provider in Northern California.

From our Fusion phone and data service to the recent roll-out of Gigabit Fiber Internet, Sonic is breaking new ground in broadband access.

The best is yet to come.


Interested in a job where you can be free to be yourself and work toward a goal you believe in? Join Northern California’s largest independent ISP and one of the North Bay’s fastest growing businesses. Help make the internet more awesome. We're always looking for passionate, fun, nice, and talented people to join our team in Santa Rosa and around the San Francisco Bay Area.

Benefits and Perks

Vacation & Holidays

Earn up to 10 vacation days in the first year, plus paid holidays and sick leave.

Friday Lunches & Treats

Work hard, eat well. We are headquartered in the heart of Wine Country, afterall. Pizza Fridays, fruit and ice cream deliveries, food trucks and local craft beer for staff meetings!

Free Internet + Home Phone

High speed internet access right to your door. We pick up the tab because you earned it.

Arcade & Games

Sonic staff gnash on meaty issues all day long. When it’s time to unwind, who doesn’t want to zombie out on Walking Dead pinball or Street Fighter IV?


Let’s just say this: When the new Star Wars movie comes out, you better believe Sonic is going to rent out the theater and screen it together with family and friends. We also host epic staff parties. 


If Spot is well-behaved, your pooch is welcome. Woof! (We offer pet insurance, too.)

Medical, Dental, and Vision Coverage

Of course, we want you happy and healthy—we offer comprehensive benefits for employees and their families.

Continued Education Opportunities

Sonic is committed to lifelong learning and always striving to be better at our jobs. We put our money where our mouth is and invest in your future.

Free Parking & Commuter Benefits

Plenty of parking at the office, or save up to $130/month with a pre-tax program for commuters.

We’ve been featured in reputable news and industry publications from all over the country.

See what people are saying about Sonic.

Consumer Reports ranks Sonic the #1 independent ISP in the nation, above Google Fiber. 

“With internet speeds like [Sonic’s Gigabit Fiber], not only would you never have to wait for a video to buffer again, you’d be catching up to much of the developed world – and lapping it.”

“Sonic is innovative and aggressive in good ways, expanding its footprint by providing excellent service at a fair price. It has (from first-hand experience) a genuine commitment to customer service.”

“The Santa Rosa–based company has been quietly expanding its network, and the service is incredibly fast and cheap… Sonic gets a strong grade on privacy, too, as the company deletes its user logs every two weeks.”

Sonic (Internet and Phone) Reviews

  • Helpful (3)

    ""Amazing place to work besides the lack of advancement and low pay""

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - NOC Technician
    Current Employee - NOC Technician
    Positive Outlook
    Approves of CEO

    I have been working at Sonic (Internet and Phone) full-time (More than 3 years)


    The people are great, the atmosphere is unlike any job I've worked. I learned a lot here its a good stepping stone for better jobs. The company parties are insane benefits are good they let you mold into your own type of work ethic.


    The pay is lower than what in and out employees make which isn't fair for how much responsibility you have. Not much opportunity for advancement. For being a tech company they should pay more. Constantly dealing with frustrating issues that you didn't create for peanuts. Bottom line pay your employees more especially the tier 2 NOC techs that do 3 times a s much work as the support department and get paid the same.

    Advice to Management

    Pay employees a livable wage for being basically internet and voice engineers,

See All 65 Reviews

Sonic (Internet and Phone) Photos

Sonic (Internet and Phone) photo of: Front desk
Sonic (Internet and Phone) photo of: Sonic lobby
Sonic (Internet and Phone) photo of: Checking in
Sonic (Internet and Phone) photo of: Employees
Sonic (Internet and Phone) photo of: Cube art
Sonic (Internet and Phone) photo of: We take Ping Pong seriously around here
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Sonic (Internet and Phone) Interviews



Getting an Interview

Getting an Interview





    Field Service Technician Interview

    Anonymous Employee in Santa Rosa, CA
    Accepted Offer
    Positive Experience
    Average Interview


    The process took 1+ week. I interviewed at Sonic (Internet and Phone) (Santa Rosa, CA).


    20 min phone call followed by a
    20 min meeting with 2 employees inquiring on previous work and customer service experience. Then was briefed on the job daily activities and training process

    Interview Questions

    • Do I have any customers service experience   1 Answer
See All 20 Interviews

Sonic (Internet and Phone) Awards & Accolades

  • Who Has Your Back Report - Five Stars, EFF, 2017
  • Best Places to Work, North Bay Business Journal, 2012
  • Best Places to Work, North Bay Business Journal, 2011
  • Best Places to Work, North Bay Business Journal, 2014
  • Who Has Your Back Report - Five Stars, EFF, 2014
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