Mission: Sonic is dedicated to delivering fast, reliable and inexpensive connectivity while providing award-winning technical support. We believe in internet freedom for all!
I worked at Sonic (Internet and Phone) full-time (More than a year)
Staff is helpful and friendly across the board. Relaxed working environment, including the ability to bring your dog to work.
Customers aren't always the most friendly, which is to be expected.
I applied through an employee referral. The process took 2 weeks. I interviewed at Sonic (Internet and Phone) (Santa Rosa, CA) in February 2011.
Was recommended to apply for the NOC by a friend after moving to town. It took almost 6 months but when they called me, and I indicated I was still interested, they scheduled me for an interview. I went into the interview with IT experience & education, but relatively zero networking knowledge or experience. I was interviews by 2 people, a Manager and a Sr. Rep. The bulk of the questions were focused on my history and what providing excellent customer service meant to me.
After about a week the Manager called me, "Seeing as how you have very little experience in the field (essentially none) we'd like to offer you $X per hour with the understanding that you'll get a significant raise after 1 year of experience." The environment is more complex now, and you'll be required to have more networking knowledge than I clearly had (none?). As a result there is probably more pay negotiation that may take place.
Sonic CEO Predictions! http://glassdoor.com/slink.htm?key=vQ3Fv
The LA Times covers Sonic and the importance of competitive broadband access. http://glassdoor.com/slink.htm?key=vQ14o