Working at Sonic (Internet and Phone) | Glassdoor

Sonic (Internet and Phone) Overview

Santa Rosa, CA
201 to 500 employees
1994
Company - Private
Internet
Unknown / Non-Applicable
Unknown
Sonic is a full-service internet provider based in Santa Rosa, California. We were one of the first ISPs to build Gigabit Fiber Internet networks in the US, and continue to lead the way in making new access and hosting solutions available to residences and businesses.

Mission: Sonic is dedicated to delivering fast, reliable and inexpensive connectivity while providing award-winning technical support. We believe in internet freedom for all!

Sonic (Internet and Phone) Reviews

3.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Dane Jasper
44 Ratings
  • "Great Work Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Santa Rosa, CA
    Former Employee - Technical Support Representative in Santa Rosa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Sonic (Internet and Phone) full-time (More than a year)

    Pros

    Staff is helpful and friendly across the board. Relaxed working environment, including the ability to bring your dog to work.

    Cons

    Customers aren't always the most friendly, which is to be expected.

See All 58 Reviews

Sonic (Internet and Phone) Photos

Sonic (Internet and Phone) photo of: Front desk
Sonic (Internet and Phone) photo of: Sonic lobby
Sonic (Internet and Phone) photo of: Checking in
Sonic (Internet and Phone) photo of: Employees
Sonic (Internet and Phone) photo of: Cube art
Sonic (Internet and Phone) photo of: We take Ping Pong seriously around here
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Sonic (Internet and Phone) Interviews

Experience

Experience
63%
25%
12%

Getting an Interview

Getting an Interview
63%
25%
12%

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1. Helpful (9)  

    Network Technician Interview

    Anonymous Employee in Santa Rosa, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Sonic (Internet and Phone) (Santa Rosa, CA) in February 2011.

    Interview

    Was recommended to apply for the NOC by a friend after moving to town. It took almost 6 months but when they called me, and I indicated I was still interested, they scheduled me for an interview. I went into the interview with IT experience & education, but relatively zero networking knowledge or experience. I was interviews by 2 people, a Manager and a Sr. Rep. The bulk of the questions were focused on my history and what providing excellent customer service meant to me.

    Interview Questions

    • Technical assessment was comprised of "Here's a home wireless router and here's a computer in the network. How does the router know which computer has which IP address?"   2 Answers

    Negotiation

    After about a week the Manager called me, "Seeing as how you have very little experience in the field (essentially none) we'd like to offer you $X per hour with the understanding that you'll get a significant raise after 1 year of experience." The environment is more complex now, and you'll be required to have more networking knowledge than I clearly had (none?). As a result there is probably more pay negotiation that may take place.

See All 17 Interviews

Sonic (Internet and Phone) Awards & Accolades

  • Who Has Your Back Report - Five Stars, EFF, 2017
  • Best Places to Work, North Bay Business Journal, 2012
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