Working at Sonic (Internet and Phone) | Glassdoor

Sonic (Internet and Phone) Overview

Santa Rosa, CA
201 to 500 employees
1994
Company - Private
Internet
Unknown / Non-Applicable
Unknown
Sonic is a full-service internet provider based in Santa Rosa, California. We were one of the first ISPs to build Gigabit Fiber Internet networks in the US, and continue to lead the way in making new access and hosting solutions available to residences and businesses.

Mission: Sonic is dedicated to delivering fast, reliable and inexpensive connectivity while providing award-winning technical support. We believe in internet freedom for all!

Sonic (Internet and Phone) Reviews

3.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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Dane Jasper
41 Ratings
  • "A local and independent company that always puts the customer first"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Rosa, CA
    Current Employee - Anonymous Employee in Santa Rosa, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sonic (Internet and Phone) full-time (More than 3 years)

    Pros

    Sonic is an awesome place to work. Coworkers are extremely friendly and helpful. It's nice to walk around the office and be greeted with smiles and positive energy.

    Dane is the most gracious CEO I've ever worked for. He truly cares about his employees and it shows.

    There are extremely knowledgeable people here that really know the industry and can help you learn more.

    You feel good every day helping customers that love Sonic and who choose it even when it's not the fastest speed available. Sonic is an alternative to the high prices and terrible service you get from the large ISP industry behemoths.

    Cons

    Growing pains. Sonic has had a lot of growth in the past few years, and there are negatives that go along with that.

    The location leaves few options for lunch. You really need a car or a steady form of transportation to get to work.

    Advice to Management

    Acknowledge the strengths that Sonic has and be proud of them. Also, continue the momentum of offering more benefits to employees.

See All 54 Reviews

Sonic (Internet and Phone) Photos

Sonic (Internet and Phone) photo of: Front desk
Sonic (Internet and Phone) photo of: Sonic lobby
Sonic (Internet and Phone) photo of: Checking in
Sonic (Internet and Phone) photo of: Employees
Sonic (Internet and Phone) photo of: Cube art
Sonic (Internet and Phone) photo of: We take Ping Pong seriously around here
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Sonic (Internet and Phone) Interviews

Experience

Experience
65%
21%
14%

Getting an Interview

Getting an Interview
64%
29%
7%

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1. Helpful (9)  

    Network Technician Interview

    Anonymous Employee in Santa Rosa, CA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied through an employee referral. The process took 2 weeks. I interviewed at Sonic (Internet and Phone) (Santa Rosa, CA) in February 2011.

    Interview

    Was recommended to apply for the NOC by a friend after moving to town. It took almost 6 months but when they called me, and I indicated I was still interested, they scheduled me for an interview. I went into the interview with IT experience & education, but relatively zero networking knowledge or experience. I was interviews by 2 people, a Manager and a Sr. Rep. The bulk of the questions were focused on my history and what providing excellent customer service meant to me.

    Interview Questions

    • Technical assessment was comprised of "Here's a home wireless router and here's a computer in the network. How does the router know which computer has which IP address?"   2 Answers

    Negotiation

    After about a week the Manager called me, "Seeing as how you have very little experience in the field (essentially none) we'd like to offer you $X per hour with the understanding that you'll get a significant raise after 1 year of experience." The environment is more complex now, and you'll be required to have more networking knowledge than I clearly had (none?). As a result there is probably more pay negotiation that may take place.

See All 15 Interviews

Sonic (Internet and Phone) Awards & Accolades

  • Who Has Your Back Report - Five Stars, EFF, 2017
  • Best Places to Work, North Bay Business Journal, 2012
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