Mission: Sonic is dedicated to delivering fast, reliable and inexpensive connectivity while providing award-winning technical support. We believe in internet freedom for all!
I have been working at Sonic (Internet and Phone) full-time (More than 3 years)
Sonic is an awesome place to work. Coworkers are extremely friendly and helpful. It's nice to walk around the office and be greeted with smiles and positive energy.
Dane is the most gracious CEO I've ever worked for. He truly cares about his employees and it shows.
There are extremely knowledgeable people here that really know the industry and can help you learn more.
You feel good every day helping customers that love Sonic and who choose it even when it's not the fastest speed available. Sonic is an alternative to the high prices and terrible service you get from the large ISP industry behemoths.
Growing pains. Sonic has had a lot of growth in the past few years, and there are negatives that go along with that.
The location leaves few options for lunch. You really need a car or a steady form of transportation to get to work.
Advice to Management
Acknowledge the strengths that Sonic has and be proud of them. Also, continue the momentum of offering more benefits to employees.
I applied through an employee referral. The process took 2 weeks. I interviewed at Sonic (Internet and Phone) (Santa Rosa, CA) in February 2011.
Was recommended to apply for the NOC by a friend after moving to town. It took almost 6 months but when they called me, and I indicated I was still interested, they scheduled me for an interview. I went into the interview with IT experience & education, but relatively zero networking knowledge or experience. I was interviews by 2 people, a Manager and a Sr. Rep. The bulk of the questions were focused on my history and what providing excellent customer service meant to me.
After about a week the Manager called me, "Seeing as how you have very little experience in the field (essentially none) we'd like to offer you $X per hour with the understanding that you'll get a significant raise after 1 year of experience." The environment is more complex now, and you'll be required to have more networking knowledge than I clearly had (none?). As a result there is probably more pay negotiation that may take place.
The LA Times covers Sonic and the importance of competitive broadband access. http://glassdoor.com/slink.htm?key=vQ14o
You guys, Sonic is the fastest ISP in the region (by a lot) and the third fastest in the nation! http://glassdoor.com/slink.htm?key=vQ8KQ