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Sonic (Internet and Phone) Overview

Santa Rosa, CA
201 to 500 employees
1994
Company - Private
Internet
Unknown / Non-Applicable
Sonic is a full-service internet provider based in Santa Rosa, California. We were one of the first ISPs to build Gigabit Fiber Internet networks in the US, and continue to lead the way in making new access and hosting solutions available to the public.

Mission: Sonic is dedicated to delivering fast, reliable and inexpensive connectivity while providing award-winning technical support. We believe in internet freedom for all!

Company Updates

  • Read what you can do to protect the fair, open internet. Including finding a trustworthy ISP like Sonic! http://glassdoor.com/slink.htm?key=vQ7QF

    How To Roll Your Own Net Neutrality

    The political fight for net neutrality should have been a model of how democracy works. Tireless advocates spent years transforming a wonky academic concept into to a pop culture phenomenon, building majorities in both political parties to embrace the idea of protecting unfettered internet access. But majorities aren't always enough.

  • Do you want the good news or the bad news on the repeal of Net Neutrality? http://glassdoor.com/slink.htm?key=vQL3w

    Close to Home: Life's not fair, but the internet should be: Long live net neutrality

    The internet - you know, that thing you use for everything. That thing you use to pay your bills, Skype with family and manage your business, all while simultaneously watching cat videos; it's in danger. Today the internet could change forever. Should I start with the good news or the bad news?

See AllSee All

Sonic (Internet and Phone) – Why Work For Us?


Call us rebels, but we think every home and business in America should have fast, affordable access to the internet. No tyranny, no barriers.

That’s why our mission at Sonic is crystal-clear: we are fixing the internet in America.

What does that mean? It means the Sonic team does everything possible to deliver the fastest and most affordable internet, phone, and TV options in the nation, all with the best customer service in the industry.

To achieve our goal we’re building our own Gigabit Fiber Internet network in California cities—50 times faster than the average internet connection in America!

Ambitious? Absolutely. We’re unabashedly re-thinking, re-wiring and re-imagining the internet for homes and businesses and schools. Because technology shouldn’t be a barrier to innovation.

Building the best means hiring the best. Sonic chooses the brightest and most talented applicants to join our team. Our staff are dedicated to the mission and deeply committed to our customers. Local, honest, and unscripted—that’s Sonic.

We also have fun. We celebrate success together (read: play Ping Pong and video games) and encourage each other when we need a lift.

Full disclosure: When you’re new to Sonic, there’s a lot to take in. But because we only hire super nice people—it’s a fact—there’s always someone willing to help. You’ll feel a sense of accomplishment when you conquer tough challenges and master new skills.

And whether it’s in-house training, outside course work, or a promotion that helps you follow your dreams, Sonic invests in your future so you can succeed professionally and personally.

Join us and find out how great work, and the internet, can be.

At the core of Sonic's business and culture is the willingness to stand up for what we believe in; what we think is right. That gumption was there when the company began back in 1994 and it is there today.

Customer Service

  • We’re not your typical internet service provider because we put customers, not profits, first—something rare within the industry.
  • Sonic staff are proud of being kind and knowledgeable in our interactions with customers. We solve real-world problems in real-time, without a script. No phone trees or far-off call centers. We listen, we learn, and we serve.

Privacy

  • Co-founder Scott Doty helped establish the anti-spam and privacy policies that make Sonic a leader in internet privacy.
  • Sonic's privacy policies for lawful customers have become the industry’s gold standard.
  • Sonic receives a perfect privacy score from the Electronic Frontier Foundation year after year. 

Net Neutrality

  • Sonic CEO Dane Jasper is an active industry-wide influencer with a devout following, expressing his opinions on topics such as Net Neutrality, security, and regulatory policy.
  • We don’t impose data caps because they’re artificial and contrived. We strive to offer affordable internet access, as fast as it will go.

Teamwork

  • Sonic employees are like a family. We have a strong culture of working and playing together, celebrating both our individuality as well as our shared interests.
  • We have fun because we know we do the hard work making our customers’ lives and businesses a little easier, more connected and, even in our online world, a little more human.
  • If you need help as an employee at Sonic, someone is always there to help you learn!


Sonic was founded in 1994, at a time when many people hadn’t yet heard the terms internet, email address or World Wide Web. Today, Sonic is the largest independent internet service provider in Northern California.

From our Fusion phone and data service to the recent roll-out of Gigabit Fiber Internet, Sonic is breaking new ground in broadband access.

The best is yet to come.

Jobs

Interested in a job where you can be free to be yourself and work toward a goal you believe in? Join Northern California’s largest independent ISP and one of the North Bay’s fastest growing businesses. Help make the internet more awesome. We're always looking for passionate, fun, nice, and talented people to join our team in Santa Rosa and around the San Francisco Bay Area.

Benefits and Perks

Vacation & Holidays

Earn up to 10 vacation days in the first year, plus paid holidays and sick leave.

Friday Lunches & Treats

Work hard, eat well. We are headquartered in the heart of Wine Country, afterall. Pizza Fridays, fruit and ice cream deliveries, food trucks and local craft beer for staff meetings!

Free Internet + Home Phone

High speed internet access right to your door. We pick up the tab because you earned it.

Arcade & Games

Sonic staff gnash on meaty issues all day long. When it’s time to unwind, who doesn’t want to zombie out on Walking Dead pinball or Street Fighter IV?

Events

Let’s just say this: When the new Star Wars movie comes out, you better believe Sonic is going to rent out the theater and screen it together with family and friends. We also host epic staff parties. 

Dog-friendly

If Spot is well-behaved, your pooch is welcome. Woof! (We offer pet insurance, too.)

Medical, Dental, and Vision Coverage

Of course, we want you happy and healthy—we offer comprehensive benefits for employees and their families.

Continued Education Opportunities

Sonic is committed to lifelong learning and always striving to be better at our jobs. We put our money where our mouth is and invest in your future.


Free Parking & Commuter Benefits

Plenty of parking at the office, or save up to $130/month with a pre-tax program for commuters.

We’ve been featured in reputable news and industry publications from all over the country.

See what people are saying about Sonic.

Consumer Reports ranks Sonic the #1 independent ISP in the nation, above Google Fiber. 


“With internet speeds like [Sonic’s Gigabit Fiber], not only would you never have to wait for a video to buffer again, you’d be catching up to much of the developed world – and lapping it.”


“Sonic is innovative and aggressive in good ways, expanding its footprint by providing excellent service at a fair price. It has (from first-hand experience) a genuine commitment to customer service.”


“The Santa Rosa–based company has been quietly expanding its network, and the service is incredibly fast and cheap… Sonic gets a strong grade on privacy, too, as the company deletes its user logs every two weeks.”

Sonic (Internet and Phone) Reviews

4.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Dane Jasper
31 Ratings
  • "Best job I’ve ever worked."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sonic (Internet and Phone) full-time (Less than a year)

    Pros

    I work with the coolest cats around! I adore my coworkers and bosses. Casual dress code. Puppies everywhere. Challenging and rewarding work. I get to feel like I’m apart of something truly important. I love working for a company with an awesome CEO. Pinball. Flexible schedule. Great benefits. All of these things are super important but I need to put an emphasis on how great the people that work here are. If it wasn’t for my super stellar awesome and fun coworkers, I would have to drag myself out of bed in the morning. They make me want to come to work.

    Cons

    Due to the high demand, customers can overwhelm you at times. The pay is also lower than you would expect.

    Advice to Management

    Higher wages.

See All 43 Reviews

Sonic (Internet and Phone) Photos

Sonic (Internet and Phone) photo of: Front desk
Sonic (Internet and Phone) photo of: Sonic lobby
Sonic (Internet and Phone) photo of: Checking in
Sonic (Internet and Phone) photo of: Employees
Sonic (Internet and Phone) photo of: Cube art
Sonic (Internet and Phone) photo of: We take Ping Pong seriously around here
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Sonic (Internet and Phone) Interviews

Experience

Experience
55%
27%
18%

Getting an Interview

Getting an Interview
59%
33%
8%

Difficulty

2.2
Average

Difficulty

Hard
Average
Easy
  1.  

    Technical Support Interview

    Anonymous Interview Candidate in Santa Rosa, CA
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at Sonic (Internet and Phone) (Santa Rosa, CA) in February 2017.

    Interview

    This is is long but worth the time to read. Sonic interviews are conducted by phone then in person for 2nd interview.

    Honestly, I agree to what others have comment on. This place seems to be for those who are young to not know better to see the BS ways of running the tech support dept. There's definitely a feel of cronyism at sonic. After two separate interview occasions, I feel I had wasted my time. I would have accepted any offerings that would lead to a network career but was rejected twice by the same conducting 2nd wave of interviews. I do not know what else I need to have in my resume to get hired. I have 13+ years of customer/office experience which includes working in call centers. I have an A.S. in electronics with IT support certifications. So my question is, what else was I missing to be considered a good candidate.

    In fall '15, I was interviewed by two recruiters. I thought I had performed great, since I came in for a 2nd interview. Both of them asked interesting questions. Read the interview questions below for more info.
    In about 3-4 minutes of interviewing, I was denied by 2nd interviewer. It ended in a somewhat cold manner.

    The 2nd interviewing occasion was with new a recruiter. Both recruiters me on 1st occasion had resigned due to disagreement with recent changes. First interview was conducted. Again, 1st interview for this 2nd occasion went great & was asked to come in for 2nd interview. I was even complimented as being a good candidate which is now confusing. It was again set up with the same 2nd interviewer from before. New recruiter gave me tips of the Dos and Don'ts for the questions the 2nd interviewer will be asking. I did their assessment test again. While finishing the test, recruiter back came to tell me that 2nd interviewer is not able see me today.
    He said something like this:

    "We are experiencing a network outage and cannot see you because the problem needs to be resolve immediately. Anyways, you do not want to be interviewed by.... .with a bad mood. It would be better for you to reschedule. I will send you an email with dates to choose from".

    Well folks, I did get an email but it was what I had feared. What recruiter said:

    Good Morning (my name mentioned)–

    I just got word from .......that he is going to be moving forward with other candidates in the pipeline for this position. He did not go into too much detail, but said that there were other applicants that better fit his vision for the role.

    I am sorry for the news (my name mentioned), I enjoyed meeting with you the other day.

    Best of luck to you in your career search -

    As mentioned, I was confused. the new recruiter said I was a good candidate. I do not know what else I need to have in my resume to get hired. I have 13+ years of customer/office experience which includes working in call centers. I have an A.S. in electronics with IT support certifications. So my question is, what changed their minds to then say the opposite in the email sent to me.

    ON A LAST NOTE:
    This was just plain lame and disrespectful. I lost money by taking the day off instead of partial day off. I spent money and time preparing to do what it takes to land the job this time around. I FEEL I WAS DISCRIMINATED. For the manner in which they sent me away, I no longer have respect for this establishment. They could have at least pretended and finish it out of respect for my time and money wasted.

    Interview Questions

    • 1. How do you react if someone was chosen over you for a promotion you were more qualified for?
      2. In a condescending manner, second interviewer asked, " So why do you want to work for a network company?"   1 Answer
See All 12 Interviews

Sonic (Internet and Phone) Awards & Accolades

  • Best Places to Work, North Bay Business Journal, 2012
  • Best Places to Work, North Bay Business Journal, 2011
  • Best Places to Work, North Bay Business Journal, 2014
  • Who Has Your Back Report - Five Stars, EFF, 2014
  • Who Has Your Back Report - Five Stars, EFF, 2015
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