I worked at SonicWALL full-time (More than 8 years)
Some of the best people I ever worked with.
Everyone helps each other.
High level of technical knowledge in the Support Teams
Carried over PTO policies from Dell which were unbelievable
New owners using layoffs to try to increase profitability. Headcount loss leading to long hold times on the Support queues and decreasing customer satisfaction
Notoriously low end of pay scale for level of technical knowledge needed to do the job.
Massive braindrain after new owners took over.
Little to no advancement potential as most senior people never leave, so no vacancies.
Advice to Management
Invest in your teams to build the future of the company.
It is not all about the bottom line.
I think this is a formerly great product on it's way downhill.
Very informal interview process. Phone interview first and if convinced then called for a 4 hour face to face interview with multiple people from the group. The different individuals had different sets of questions but most of the time it was trying to determine the candidate knowledge based on the facts in the resume and then trying to probe on the technical skills they need for the job
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