Mission: To be the water company people want to be supplied by and want to work for.
I have been working at South East Water full-time (More than a year)
-Call center staff are lovely and very welcoming can be like a family
-Support from Seniors and Team Leaders
- Monthly Bonus Incentives (although that has been the same amount for several years now)
-Sideways progression and salary could be improved
-Difficult to move up the ladder.
-Multiple Layers of Management as a result, very bureaucratic, centralised organisational structure.
Advice to Management
-Well if they wish to keep and attract talent, they can start by treating Call Center staff like valued employees.
-The multiple layers of management means there is a lot of ineffective and out of touch communication.
I applied online. The process took 4+ weeks. I interviewed at South East Water (Snodland, England (UK)) in June 2016.
After applying i was invited to attend an initial interview with two managers from the team I was applying to work in. I passed this stage and was invited to attend a second interview which included someone from HR.
I was asked similar questions at both, about the role i was applying to, what i know about the company, my skills and experience and how i would handle various situations.
Although I don't think interviews are every easy, i did feel they were trying to get the best performance out of each candidate rather than asking deliberately difficult questions or trying to narrow down their list of potential employees.
During the second interview they talked me through an online personality test which I took during the application stage, and explained what that meant in relation to what they were looking for in this job role.
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