Can't think of any pros.
The patient population can be very hostile and extremely demanding, especially drug seekers. They complain to the nursing supervisors when their pain med demands, etc., are not met by the nurse or when they want to override company policies such as allowing visitors before or after visiting hours, or to go against physician orders such as allowing a renal patient to consume all the fluid s/he wishes just to keep him/her happy so they can raise Press Gany points. Patients are there for several days or weeks. If they come in for chest pain they're not leaving for at least a week and they'll be tested for everything unnecessary. Let's not forget the arrogant physicians that take forever to see a patient. There are very few doctors that there that actually handle their business. Another con --the facility needs to offer better hygienic products to the patients. C'mon, no combs?
Advice to Management
Support your nurses when a patient complaint arrives. Don't automatically take the side of the patient or patient's family member. Understand that most complaints are due to not responding to the patient in a timely manner second to being very understaffed third to be very underpaid. It is unacceptable for a nurse to start with a $24/hr salary and even more degrading that seasoned nurses & charge nurses make around $30/hr after 10-20 years of being with the company. Don't question why the turnover rate is high, question what you as management with power can do to make your employees happy and financially content.
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