I have been working at Spencer Technologies (Massachusetts) full-time (More than 8 years)
Spencer has been part of my life for a while now and it has been great to be part of the team. The upper management in the company have been fantastic and really care about their employees. There has been times that I have made mistakes and have always had the backing I needed to fix the mistake and was not made to feel like it was a big deal. the entire company feels like a family and that feeling is passed on to customers. Really like the the fact that the average employee tenure in the company is more than 7 years. There is a real entrepreneurial feeling in our culture and if you have ideas and drive to succeed you can rise up. The CEO has been very open to new ideas, even creating a suggestion box for any employee to reach out with new ideas or fixes for problems. His door has always been open and is very approachable. This is a great company for employees and customers.
There are a few employees that do not understand customer service and complain a lot instead of taking ownership and fixing problems. Lot of hours working at this job, you have to learn how to manage your time so that it does not take you over.
Advice to Management
I say we keep on the path the is on and grow the business, we have a great reputation and our customers love us, lets continue on that path. I have seen some complaints about work life balance, and I gave it 3 stars below. This is because of two things, this is a very demanding environment and requires for a lot salaried employees to be always on. We could do a better job when interviewing telling the new people that expectation. at least we can tell the cry babys we told you how demanding this is. The second reason is at times this job is just that way during peak season everyone is busy. But beginning of year and end of year not so much so suck it up cupcake and if this job is not for you please help your self to the door, because it is what it is.
I applied online. I interviewed at Spencer Technologies (Massachusetts).
Applied via craigslist to an IT posting. Was contacted by Spencer Technologies, in a few days. They said they were interested in me and wanted to schedule an over the phone and skype interview. Went ahead with that, and they just asked me questions about my IT field and my resume that was sent over. Pretty straight forward questions.
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