Working at Sprinklr | Glassdoor

Sprinklr Overview

New York, NY
1001 to 5000 employees
2009
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
Sprinklr is the most complete social media management platform for the enterprise. We help the world's largest brands do marketing, advertising, care, sales, research, and commerce on Facebook, Twitter, LinkedIn, and 21 other social channels globally &ndash ... Read more

Company Updates

  • Check out the guest piece that our President Carlos Dominguez wrote for MarTechAdvisor.

    What Marketers can Learn From the Mistake That Nearly Toppled an Industry

    Whether it's the railroad industry centuries ago, or a startup today, the idea of customer experience, according to Carlos Dominguez, President of Sprinklr, still holds strong. In fact, thanks to social media, the concept is more important than ever, writes, Carlos Dominguez, President of Sprinklr.

  • It's our pleasure to introduce a new member to Sprinklr's Board of Directors: Cisco executive Yvette Kanouff! We're excited to have her valuable experience leading business transformation at scale.

    Cisco Executive Yvette Kanouff Joins Sprinklr Board - Sprinklr

    Cisco Executive Yvette Kanouff Joins Sprinklr Board Kanouff brings more than 20 years of experience leading business transformation at scale New York, NY - January 15, 2018 - Sprinklr, the world's #1 social suite, is proud to announce that Yvette Kanouff is joining Sprinklr's Board of Directors, effective immediately.

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Sprinklr – Why Work For Us?


We believe people remember the way you make them feel. That’s one of our guiding principle when interacting with customers and employees. Sprinklr team members passionately, genuinely care about delighting our customers. That’s part of the reason why 9 out of 10 of the world’s most valuable companies and over 50% of the fortune 50 use Sprinklr for their Customer Experience Management (CXM) needs.

Brands like Nike, McDonald’s, Microsoft, P&G, Samsung & many more choose Sprinklr because of our best-in-class CXM offerings. We empower the most successful brands to effectively manage interactions with customers at every touchpoint at scale. In fact, we were named a 2017 Forrester Wave Leader in both the Social Media Management Solutions and Content Marketing Platform categories. That’s all possible thanks to the amazing work each and every team member puts in.

Sprinklr is more than 1500 employees strong, valued at $1.8 billion, and one of the fastest growing companies in the history of enterprise software. With 20 offices globally and remote employee options we have something to offer everyone regardless of location. If you’re interested in learning more about joining our team click the “Jobs” tab at the top of the page or head over to www.sprinklr.com/careers/.

In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters...a lot. That s why -- from the very beginning -- Sprinklr set out to build a powerful, agnostic, and first-of-its-kind, social operating system that integrates with an organization's existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.

Today, we’re revolutionizing CXM in 75+ countries for more than 1000 of the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, Uber, and more than 50% of the Fortune 50. We've spent the last seven years building the world’s most complete enterprise social technology.

We have a set of Core Values that embody up what we strive for at Sprinklr. Our CEO Ragy Thomas shares the essence behind our core values and what it means to work at Sprinklr. 

  • It's okay
  • Sprinkle, don't shout
  • Fix it, don't complain
  • Never, ever give up
  • Passionately, genuinely care 

Sprinklr Reviews

3.1
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Recommend to a friend
Approve of CEO
Sprinklr CEO and Founder Ragy Thomas
Ragy Thomas
123 Ratings
  • Helpful (2)

    "Don’t understand all the negative reviews."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in New York, NY
    Current Employee - Director in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Sprinklr full-time (More than a year)

    Pros

    Huge market opportunity
    Great people
    Transformative technology/platform- truly unique to be able to listen to conversations, organize them to understand what people are saying and getting it to the right person for action.
    Some new leaders have been hired and I like the culture and actions they are taking. We seem to get a lot of negative comments from people that have left? Things have changed and moving in right direction.
    Flexibility
    Good salary
    Fun environment
    Learning a ton

    Cons

    There is a lot to do so expect to work. Typical startup hours but I enjoy the excitement!

    Advice to Management

    Need to make message on what we do simpler. Focus on the huge opportunities and ignore the rest.

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Sprinklr Photos

Sprinklr photo of: Customer Success Holiday Luncheon
Sprinklr photo of: Customer Success Holiday Luncheon
Sprinklr photo of: Customer Success Holiday Luncheon
Sprinklr photo of: Customer Success Holiday Luncheon
Sprinklr photo of: Customer Success Holiday Luncheon
Sprinklr photo of: Customer Success Holiday Luncheon
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Sprinklr Interviews

Experience

Experience
55%
12%
33%

Getting an Interview

Getting an Interview
45%
21%
19%
11
2
1
1

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1. Featured Interview

     

    Sales Development Representative Interview

    Anonymous Employee in Austin, TX
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied in-person. The process took 2 weeks. I interviewed at Sprinklr (Austin, TX) in June 2016.

    Interview

    Very thorough. Had two set of interviews. One was with a interview with a a couple of guys in my position . And the other interview was with my managers and director

    Interview Questions

    • Describe somewhere you would like to improve?   1 Answer
See All 180 Interviews

Sprinklr Awards & Accolades

  • Enterprise Listening Platforms, The Forrester Wave, 2014
  • Most Powerful Technology, The Forrester Wave, 2013
  • North American Big Analytics New Product Innovation Leadership Award, Frost & Sullivan, 2014
  • Growth Excellence Leadership Award, Frost & Sullivan, 2016
  • 50 Enterprise Startups to Bet Your Career on in 2016, Business Insider, 2015
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Pledges & Certifications

Career Advancement Program

Helping employees "upskill" into higher-paying positions

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