Highest Rated CEOs: 2014 (#45)
At Sprint, we believe in the power of progress. Every day, we work together to deliver amazing wireless experiences to our customers. Our employees value the opportunity to work hard, be innovative and have fun. We are challenging ourselves to move forward by looking at every aspect of our company through a customer’s eyes by using frontline, staff and customer feedback to create the kind of company customers and employees love.
We’re focused on providing a network that delivers the consistent reliability, capacity, and speed that our customers demand. We're on a journey to build a world-class network and our customers are taking notice. Our network is being recognized across the country, because it's stronger, faster and more reliable than ever before.
Along with our Sprint brand, we offer wireless voice, messaging, and mobile broadband services through our Boost Mobile, Virgin Mobile, Assurance Wireless, and Clearwire brands. Sprint provides wholesale access to our wireless networks through mobile virtual network operators.
We stand on a spirit of innovation reaching back to 1899 when the Brown Telephone Company provided telephone service to rural areas surrounding Abilene, Kansas.
Since then, Sprint has brought many firsts to the industry, and we look forward to many more. Sprint built the first coast-to-coast wireless service from the ground up, provided the first camera phone and mobile streaming video, and was the first to launch a 4G wireless network. In 2013, the Japanese telecommunications company SoftBank Corporation acquired about 80 percent of Sprint, giving us greater financial flexibility, scale and access to leading network technology.
Today, we have approximately 30,000 employees in thousands of field offices, retail stores and call centers nationwide with our headquarters in Overland Park, Kansas.Our success hinges on building a winning team, so we’re looking for creative thinkers, game-changing challengers and individuals with an entrepreneurial spirit. At Sprint, you’ll make an impact, compete as a team and celebrate success with a company that’s transforming the way the world Moves Forward.
An internal movement has been afoot at Sprint reshaping our culture, environment and performance as employees and as a company. We’re leveraging the energy of our greatest asset ~ our employees ~ to create momentum. Dubbed #gettingbettereveryday by our CEO, Marcelo Claure, the movement encourages all employees to:
- Join the journey of going the extra mile every day
- Become aware of and get excited about our improvements
+ Take accountability and responsibility in their daily work activities
+ Share best practices of how we can get better
+ Be inspired to advocate Sprint to friends and family
Marcelo is injecting his entrepreneurial skills and innovative drive into Sprint. Our cultureemphasizes moving fast, competing with a relentless drive, collaborating and listening to our customers and focusing on improving customer experience in everything we do. We’ve seen changes in our leaders’ behaviors and workstyle:
-Getting out of closed-wall offices and moving into cubes and an open floor plan for easier collaboration,
- Becoming better in-tune with customer issues by handling customer complaints every week and spending time in our retail stores, or making a delivery with our new Sprint Direct 2 You service, and
- Actively seeking out feedback from both employees and customers.
When you join Sprint, you join an empowered team working together to help each other and our customers Move Forward. From our rock star sales consultants and savvy customer service teams, to our solid network engineers and innovative technology & product developers, our job is to create awesome solutions that deliver amazing wireless experiences, earning customer loyalty by giving them the tools to Move Forward.
Diversity is something we’re proud of at Sprint. We work hard to attract and retain a world-class workforce that mirrors our increasingly diverse customer base. At Sprint, we embrace diversity in all its forms, including ethnicity, gender, generational, geographical, ability, and thought. That’s why we are committed to the continued growth of our inclusion and diversity initiatives.
Sprint received a 100 percent score in the Corporate Equality Index (CEI) for the eleventh consecutive year – Human Rights Campaign (Dec. 2015)
Our Employee Resource Groups (ERGs), all of which are open to all employees, are among Sprint’s strongest assets. Sprint has seven ERGs with more than 5000 members nationwide. Our ERGs offer members professional development, mentoring programs and networking opportunities. ERGs support our core business initiatives by providing cultural expertise and insight in the attitudes and thoughts of our diverse customer base.
Among other things, our ERGs offer valuable services such as employee Spanish classes; translation for marketing materials; assistance in HR recruiting efforts; support for military personnel transitioning to the workplace; and ideas to help sell Sprint products on military bases.
Sprint’s ERGs also host events for fellow employees throughout the year- events such as honoring Martin Luther King Jr., Black History Month, Asian Lunar New Year, Women’s History Month, Cinco de Mayo, Asian Heritage Month, Juneteenth, Gay Pride Month, Hispanic Heritage Month, and Veterans’ Day.
Currently, Sprint flies 81 banners at the headquarters representing the countries in which our approximately 30,000 employees were born, and the nearly 30 countries where Sprint does business. In addition to the United States, members of our senior management team hail from various countries including Australia, Canada, Austria and Brazil.
Through Sprint’s constant innovation, we are able to provide unique experiences to both our customers and our employees, from our ever increasing network advances, to new and exciting product offers that change the way people think about mobile service, to differentiated customer experiences such as Sprint Direct2You.
The Sprint network is hitting its stride. We’re seeing a significant improvement in performance resulting from our triband spectrum build (800MHz, 1900Mhz and 2.5GHz) and our relentless focus on cell site optimization. In November 2015, we’ve unveiled the Sprint LTE Plus network. Sprint LTE Plus, takes advantage of our rich triband spectrum portfolio, and it uses some of the world’s most advanced technologies in wireless such as carrier aggregation and antenna beamforming on capable devices. Key benefits to our customers include:
So what does all this mean for customers?Well, if you need to download that work presentation to your phone or download a movie before your flight? Sprint will get it there faster than ever before.
We’re not the only ones crowing about our network improvements. In PC Magazine’s recent review of Sprint’s iPhone 6s we received the Editor’s Choice Award in large part due to our “killer speeds.” Journalist Sascha Segan touted the iPhone 6s’ great new features, but stated “that's not why Sprint customers in major cities should be turning over their old iPhones for the latest model. The chart below is.”
Sprint is working hard to increase customer acquisition by building one of the best Sales and Marketing machines in the wireless industry. Changing the way people think about Sprint with innovation, by saving customer’s money and simplifying wireless purchases.
We’ve launched a number of innovative offers and promotions to help increase subscriber satisfaction and growth, including:
-An industry-first: device leasing – customers can get the latest and greatest devices at lower up-front out-of-pocket costs
- Sprint Direct2 You – delivering a “wow” experience that never has been offered before. Free service brings the store experience directly to customer’s home, office or wherever they choose with qualifying purchase.
- Sprint Global Roaming– customers can travel to select countries in Latin America, Europe and Japan without breaking their travel budget. Available with Sprint domestic plan.
- Wi-Fi calling –expanded our network with millions of Wi-Fi hot spots (supported on 27 devices)
- Can call U.S. for free from more than 200 countries
- Boingo together with Sprint gives customers free Wi-Fi roaming at 35 airports
- Best Buy One Plan – all-in rate plan that includes the plan and device
- 1,435 RadioShack stores – this creative, “store within-a store” approach extends our retail footprint to make it more convenient for our customers.
Sprint has a big presence with thousands of stores, millions of customers and billions of dollars in operating costs. That means we have a big opportunity to reduce environmental impacts to the planet, while saving dollars for the company. Our commitment to the planet means we want to ensure responsible environmental stewardship in everything we do.
Sprint is proud to have been named to The Civic 50, an annual survey of America’s most community-minded companies (Dec. 2014)
Some of the biggest change begins right around the corner. That’s why Sprint supports and gives back to communities at the local neighborhood level. We do it through a combination of philanthropy, employee efforts and social impact.
Sprint employees also act as change-agents and are committed to personally making a difference. They do this through our employee volunteer program, our annual giving campaign for United Way and Feeding America, and in countless other ways. Sprint is fortunate to have employees who give selflessly and generously. Together, we’re changing the world for the better.
Sprint and David Beckham changed the lives of a deserving family on FOX series Knock Knock Live. Beckham delivers Direct2You service with seven new iPhones with 10 years of free service and a check for $100,000 from Sprint.
Our people are important to us. We do our best to take care of them, or more accurately, help them take care of themselves. The happier our employees are, the better they can support our customers.
That's why we offer a great selection of competitive benefits. Benefits are available for all full-time employees, their spouses or domestic partners, and eligible children of employees. Part-time employees working 20-29 hours a week are also eligible for benefits.
We offer a wide range of benefits including competitive compensation, exceptional training and growth opportunities, excellent recognition programs, and discounts including phone and resources that help employees even when outside the office.
Here’s an award employees can feel good about – literally: Every year since 2007, Sprint has received a prestigious recognition from the National Business Group on Health (NGBH) for employee health and well-being.
We also provide employees with free and low-cost services to help achieve a healthy work/life balance. Some of the key offerings include flexible work schedules, commuter programs, bicycles on campus, on-site fitness centers, on-site health services and an employee-wellness program.
Visit our Glassdoor benefits page to see all the benefits we offer.
I worked at Sprint full-time (More than 10 years)
Benefits, salary,advancement, work life balance
Layoffs, seniority, management favoritism, location
Advice to Management
I applied in-person. I interviewed at Sprint (South Gate, CA).
Application submitted online , called in front panel style interview in store. Lay back interview mainly want to know what you can bring to the table really nice vibe from co-workers just started and almost done with my training