Working at SquareTrade | Glassdoor

SquareTrade Overview

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San Francisco, CA
201 to 500 employees
1999
Company - Private
Insurance
$2 to $5 billion (USD) per year
Unknown
SquareTrade is the top-rated protection plan trusted by millions of happy customers and offered by top retailers including Amazon, Costco, Staples, Sam's Club and Tesco. We have more than 225,000 fans on Facebook, consistently win industry awards and have ... Read more

Mission: Provide people everywhere with world-class, customer-centric protection plans and delighting them with customer service.

SquareTrade Reviews

3.3
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Ahmed Khaishgi
11 Ratings
  • "Friendly People and Nice Office"

    Star Star Star Star Star
    Former Contractor - Human Resources Recruiter/Coordinator in Orlando, FL
    Former Contractor - Human Resources Recruiter/Coordinator in Orlando, FL

    I worked at SquareTrade as a contractor

    Pros

    I worked at SquareTrade last year. It was definitely some of the nicest coworkers, and management I've met at a job, and it felt like a family. The team managers cared a lot about the employees on their teams, and made each area individualized and decorated to their unique style and personality. The company provided free weekly meals, and fun events to keep employee morale high. Once a month you could get delicious lunches catered, like Pollo Tropical, or Tijuana Flats, to name a few. Every morning you could walk in to work, and no matter what, the Office Administrator that sat up front in the lobby area, was aways bubbly, friendly, and welcoming to everyone. This always made for a nice happy start to the day. The office space was cool too, with open work areas, and private phone rooms for taking calls/having personal meetings. It had bright and cheerful colors, and a huge lake and wooded area right behind the building. The entire office was covered in windows, so it was refreshing to be able to look outside and see the water, and Florida nature, especially when you are stuck inside all day. If you sat next to a window you could easily see a large heron fly by your desk, and there was also ski school in the back, so you could see people waterskiing. The two IT guys were awesome, and kept the large call center running smoothly, and ensured uninterrupted customer service all the time. They were quick to resolve any issue an employee had with their computer, and were always upbeat, friendly, and understanding about it too. This isn't always the case in every company's IT department, and so it was much appreciated. There was two trainers when I worked there, and both were very good, caring greatly about the success of the new hires. They made an excellent team, and were a class act. The training at this company was professional, very involved, and much more organized compared to other companies I've seen. It ensured employees felt comfortable before taking live calls, and kept customer satisfaction high. The lead trainer was funny, and great at motivating his class. He would go out of his way to help anyone, and wanted the entire team to be successful. If you were having a bad day he would be positive and encouraging.

    Cons

    It was a really busy job. It made the day go by fast though, so there was never a dull moment, which I liked.

See All 96 Reviews

SquareTrade Interviews

Interview Experience

Interview Experience
63%
18%
18%

Getting an Interview

Getting an Interview
80%
20%

Interview Difficulty

2.5
Average

Interview Difficulty

Hard

Average

Easy
  1.  

    Senior Analyst Interview

    Anonymous Interview Candidate in San Francisco, CA
    Declined Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 weeks. I interviewed at SquareTrade (San Francisco, CA) in October 2016.

    Interview

    standard interview process: screening phone call with HR, phone interview with hiring manager and onsite. Everything moved very fast and the HR made sure I was informed of any update. The only part made me uncomfortable in this process is that one of the team member is totally unprepared during my on-site, and he asked questions that does seem appropriate and respectful.

    Quite far from BART, good for people live in the city as they have a muni stop nearby. Pretty competitive benefit package comparing to small-medium companies.

    Interview Questions

    • why you want to leave your current company? What are you looking for the next role?   Answer Question
See All 26 Interviews

SquareTrade Awards & Accolades

  • Best Places to Work in the Bay Area, The San Francisco Business Times and Silicon Valley/San Jose Business Journal, 2016
  • Best Places to Work in the Bay Area, The Silicon Valley/San Jose Business Journal, San Francisco Business Times, 2015
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SquareTrade Locations

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