Working at State Farm | Glassdoor

State Farm Overview

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Bloomington, IL
10000+ employees
1922
Company - Private
Insurance
$10+ billion (USD) per year
Berkshire Hathaway, Progressive Insurance, Allstate
Because of who we are, what we stand for, and the success we've built for over 90 years.
Whether you're looking to join our 72,000 Company employees or have the entrepreneurial spirit and drive to become a State Farm agent ... Read more

Mission: The State Farm mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams.


Glassdoor Awards

Highest Rated CEOs: 2014 (#34), 2013 (#37)

Best Places to Work: 2011 (#38)

State Farm Reviews

3.3
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Approve of CEO
State Farm President and CEO Michael L. Tipsord
Michael L. Tipsord
688 Ratings
  • Helpful (78)

    "Too much micromanagement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Associate -ILR in Phoenix, AZ
    Current Employee - Claims Associate -ILR in Phoenix, AZ
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at State Farm full-time (More than a year)

    Pros

    State Farm has good benefits and good people. There is an extensive training program.

    Cons

    The metrics are unbearable. State Farm is losing customers and great employees because of the micromanagement of each call. Average handle time is recorded daily and "coached" in front of the team on a daily basis if not met. It's nearly impossible to give the quality of customer service that State Farm customers need and deserve during a claim call during the time allotted to do so. The stress and the constant "coaching" is driving good employees away.

    Advice to Management

    Listen to your front line employees-- the people actually doing the job. We are smart people and know what we are doing. We understand it costs the company money when our call times are 30 seconds longer than average. We understand that it means more people need to be on the phone. However, what management doesn't seem to understand is how frustrated the employees AND customers are with being rushed through the claim process. State Farm will more than make up for the handful of extra employees required to be on the phones by retaining more State Farm customers, making new customers with excellent customer service to claimants, and not having to retrain new associates when frustrated associates leave.

See All 5,054 Reviews

State Farm Interviews

Interview Experience

Interview Experience
70%
16%
12%

Getting an Interview

Getting an Interview
63%
10%
7%
7
6
3
1

Interview Difficulty

2.6
Average

Interview Difficulty

Hard

Average

Easy
  1. Helpful (176)  

    Claims Associate -ILR Interview

    Anonymous Employee in Dunwoody, GA
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at State Farm (Dunwoody, GA) in January 2016.

    Interview

    I applied in the beginning of January. The next day I took an online assessment which tested my typing skills and also simulated a call center situation. Soon thereafter I was selected for a phone interview (01.12.2016) which I was very nervous about but the questions here on Glassdoor really helped. Just make sure you review the questions, know what to answer and sound confident. Make sure to also review the position you are applying for as they might ask you about it and answer questions with detail!! My interview only lasted a total of 12 minutes! I was surprised because everyone else said theirs lasted so much longer. The day after my interview I got a call with a contingent job offer pending on my drug test which I had today (01.18.2016). Also waiting on my Spanish proficiency test which I will be taking this week. Wish me luck!

    Interview Questions

    • What do you know about State Farm?   Answer Question
    • What do you remember about the job description you are applying for / What is the job requirement?   Answer Question
    • Tell me about a time you had to deal with a difficult customer.   Answer Question
    • Tell me about a time you had to work with multiple forms of technology simultaneously.   Answer Question
    • Tell me about yourself.   2 Answers
See All 1,530 Interviews

Company Updates

  • State Farm launches refrehsed brand platform. Here to help life go right™. http://glassdoor.com/slink.htm?key=vISk7

    State Farm® LAUNCHES REFRESHED BRAND PLATFORM

    Bloomington, Ill (June 2, 2016)-Today, State Farm, one of the most iconic and recognizable brands in the U.S., announced a refreshed brand platform, Here to help life go right™. The expanded brand platform is designed to showcase State Farm in new ways as well.

  • UTD Students Spend Summer with State Farm Internship. http://glassdoor.com/slink.htm?key=vIS85

    UTD Students Spend Summer with State Farm Internship

    Computer Science students at University of Texas at Dallas are participating in a new, "remote" internship opportunity with State Farm. "This is a first here at UT Dallas," said Pete Poorman, a corporate relations manager for UTD. "We are excited about this and we would like to replicate this program with other companies," he said.

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State Farm Awards & Accolades

  • Fortune 500, Fortune, 2015
  • Best Companies for Multicultural Women, Working Mother Magazine, 2014
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