Working at Sterling Jewelers | Glassdoor

Sterling Jewelers Overview

Work Here? Get a Free Employer Account
Fairlawn, OH
5001 to 10000 employees
1910
Company - Public (SIG)
Retail
$2 to $5 billion (USD) per year
Zales Jewelers, Helzberg Diamonds, Tiffany & Co.

Working at Sterling Jewelers

Sterling Jewelers Inc. is the U.S. division of Signet Jewelers Ltd., the largest specialty retail jeweler in the United States and United Kingdom. Sterling Jewelers operates more than 1,400 jewelry stores throughout the nation. Headquartered in Northeast Ohio, Sterling ... Read more

Mission: The Sterling Jewelers mission is to earn the trust of our customers by delivering a superior customer experience, assistance, products, services, value and convenience; conduct ourselves as a company with teamwork, integrity, communications & rewards; and ... Read more

Sterling Jewelers Reviews

2.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
Sterling Jewelers President & CEO Mark Light
Mark Light
241 Ratings
  • Helpful (1)

    "Store Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Indianapolis, IN
    Former Employee - Store Manager in Indianapolis, IN
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at Sterling Jewelers full-time (More than 5 years)

    Pros

    I worked for Sterling back in the late 90's and then again in the late 2010's. And nothing really changed. The company is focused on one thing and that is making a profit. You will only advance if you make your goals, but your goals are very clear. You know what is expected and if you make your goals you will move up. But if you struggle making your goals they won't just throw good people away. They want you to be successful and they will move good people around to find a better fit. The manager bonus is amazing. Also the company will backup their managers with customers and employees when it comes to following policy.

    Cons

    You must make your goals. It is all about the numbers even if you have no control over your numbers. Also the merchandise quality has really went down since I worked for the company in the 90's. They sell a lot of lower grade silver with lower quality diamonds. Also managers are mostly glorified salespeople. You don't really run your stores, but instead just follow policy and the cookie cutter model of store management. Managers work 48 hours a week and must work 6 days every other week.

    Advice to Management

    Hiring new employees is very hard to do. Make hiring easier and help managers find people.

See All 630 Reviews

Sterling Jewelers Photos

Sterling Jewelers workplace photo
Sterling Jewelers photo of: Kay Jewelers
Sterling Jewelers photo of: Kay Jewelers Houston
See All PhotosSee All

Sterling Jewelers Interviews

Experience

Experience
57%
25%
17%

Getting an Interview

Getting an Interview
63%
18%
9%
5
3
1

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1.  

    Jeweler Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sterling Jewelers.

    Interview

    Easy - Met with the manager in person, I had to wait for a while before the interview because the manager was busy with customers. The interview was very casual. It was not difficult. The manager was basically looking for a warm body to fill the position, so I got the offer almost immediately.

    Interview Questions

    • Tell me about your background.

      Are you ok getting your hands dirty.  
      Answer Question
See All 115 Interviews

Sterling Jewelers Awards & Accolades

  • Northeast Ohio's Best Places to Work, North Coast 99, 2008

Work at Sterling Jewelers? Share Your Experiences

Sterling Jewelers
  • Star
  • Star
  • Star
  • Star
  • Star
 
Click to Rate
or