Mission: The Sterling Jewelers mission is to earn the trust of our customers by delivering a superior customer experience, assistance, products, services, value and convenience; conduct ourselves as a company with teamwork, integrity, communications & rewards; and ...
I worked at Sterling Jewelers full-time (More than 5 years)
I worked for Sterling back in the late 90's and then again in the late 2010's. And nothing really changed. The company is focused on one thing and that is making a profit. You will only advance if you make your goals, but your goals are very clear. You know what is expected and if you make your goals you will move up. But if you struggle making your goals they won't just throw good people away. They want you to be successful and they will move good people around to find a better fit. The manager bonus is amazing. Also the company will backup their managers with customers and employees when it comes to following policy.
You must make your goals. It is all about the numbers even if you have no control over your numbers. Also the merchandise quality has really went down since I worked for the company in the 90's. They sell a lot of lower grade silver with lower quality diamonds. Also managers are mostly glorified salespeople. You don't really run your stores, but instead just follow policy and the cookie cutter model of store management. Managers work 48 hours a week and must work 6 days every other week.
Advice to Management
Hiring new employees is very hard to do. Make hiring easier and help managers find people.
I applied online. I interviewed at Sterling Jewelers.
Easy - Met with the manager in person, I had to wait for a while before the interview because the manager was busy with customers. The interview was very casual. It was not difficult. The manager was basically looking for a warm body to fill the position, so I got the offer almost immediately.