Working at Sterling Jewelers | Glassdoor

Sterling Jewelers Overview

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Fairlawn, OH
5001 to 10000 employees
1910
Company - Public (SIG)
Department, Clothing, & Shoe Stores
$1 to $2 billion (USD) per year
Zales Jewelers, Helzberg Diamonds, Tiffany & Co.

Working at Sterling Jewelers

Sterling Jewelers Inc. is the U.S. division of Signet Jewelers Ltd., the largest specialty retail jeweler in the United States and United Kingdom. Sterling Jewelers operates more than 1,400 jewelry stores throughout the nation. Headquartered in Northeast Ohio, Sterling ... Read more

Mission: The Sterling Jewelers mission is to earn the trust of our customers by delivering a superior customer experience, assistance, products, services, value and convenience; conduct ourselves as a company with teamwork, integrity, communications & rewards; and ... Read more

Sterling Jewelers Reviews

2.7
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
Sterling Jewelers President & CEO Mark Light
Mark Light
260 Ratings
  • "Worked at Kay Jewelers."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Sterling Jewelers full-time (Less than a year)

    Pros

    A Pro would be you get cost price for your jewellery.

    Cons

    Poor upper management. All goals based on unrealistic sales expectations and upselling bad jewellery to people. My manager used to manipulate the team to always get her way then she would steal sales from employees. Commission was poor and for some stores that was 3% and other stores it was 0.25% which is quite a difference in commission checks. Promotions always seem to be based on who is liked rather than who does the best job.

    Advice to Management

    Get across the board benefits and recognitions. Recognise good employees more often and get managers in there that actually care about people not just money. I would've stayed and loved my job if my manager wasn't an insane manipulative bully.

See All 670 Reviews

Sterling Jewelers Photos

Sterling Jewelers workplace photo
Sterling Jewelers photo of: Kay Jewelers
Sterling Jewelers photo of: Kay Jewelers Houston
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Sterling Jewelers Interviews

Experience

Experience
56%
25%
19%

Getting an Interview

Getting an Interview
63%
18%
10%
5
3
1

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Sales Associate Interview

    Anonymous Interview Candidate in Concord, NC
    Declined Offer
    Neutral Experience
    Easy Interview

    Application

    I applied online. I interviewed at Sterling Jewelers (Concord, NC) in May 2017.

    Interview

    Ran through a list of selected questions was more concerned with my ability to push credit than my ability to sell high end merchandise. Asked awards that I won but made no difference on pay.

    Interview Questions

    • How would you pitch a credit application?   1 Answer
See All 120 Interviews

Sterling Jewelers Awards & Accolades

  • Northeast Ohio's Best Places to Work, North Coast 99, 2008

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