Working at SugarCRM | Glassdoor

SugarCRM Overview

Cupertino, CA
501 to 1000 employees
2004
Company - Private
Information Technology
$100 to $500 million (USD) per year
SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solution—helping businesses transform the customer ... Read more

Mission: SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM. Recognized by ... Read more

Company Updates

  • Let the giving begin! We love our annual Family Giving Tree tradition. #SugasGiveBack #LifeIsSweet

  • Game time at our Cupertino HQ Thanksgiving Lunch. Who knew giant jenga would bring out the gamers!

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SugarCRM – Why Work For Us?


#LIFEISSWEET

The people. The passion. The success. You will frequently see "Sugas" huddled around a desk or whiteboard collaborating, cranking out ideas or solving the latest industry problem. We’re going places… join us for the ride, experience sweet success and show us your passion!


JOIN THE SUGARCRM MOVEMENT

At our core, we believe in the power of every individual. It’s in our DNA and our products. Ownership is one of the greatest self-identifiers at SugarCRM. Are you ready to play a key role in moving a progressive company forward and influencing how companies create extraordinary relationships with their customers? We’d love to hear your ideas!

 

WHY WORK IN CUSTOMER RELATIONSHIP MANAGEMENT?

Of the more than one billion social media users worldwide, only a fraction are using CRM applications to manage their customer relationships. Why? Because traditionally, CRM has been complicated and difficult to use. Sugar makes CRM simple. Like Facebook changed the way you relate to family and friends and LinkedIn redefined what it meant to be connected at work, SugarCRM is revolutionizing the way companies relate to customers. Come join us for the ride!


Check us out on www.sugarcrm.com/careers

COMPANY SNAPSHOT

Founded: 2004

World Headquarters: Cupertino, CA

Worldwide Offices: Raleigh, New York, Munich, London,  Mexico City, Sydney

Employees: 600+

Partners: 350 partners on six continents


SugarCRM enables businesses to create extraordinary customer relationships with the most innovative, flexible and affordable CRM solution in the market. The company uniquely places the individual at the center of its solution—helping businesses transform the customer experience and enable highly personalized interactions that drive customer excellence and loyalty throughout the entire customer lifecycle.

SugarCRM delivers a fully transformed, personalized user experience that is immersive, engaging and intuitive. Sugar fuses the straightforward simplicity, mobility and social aspects of a consumer app with the business process optimization of conventional CRM. Recognized by leading market analysts as a CRM visionary and innovator, Sugar is deployed by more than 1.5M individuals in over 120 countries and 26 languages.


Executives:

Larry Augustin, Chief Executive Officer
Clint Oram, Co-Founder and Chief Marketing Officer
Rich Green, Chief Product Officer
Remy Malan, Chief Customer Officer
Steve Valenzuela, Chief Financial Officer
Juan Herrera, Executive Vice President, Worldwide Sales
Eric Ornas, Senior Vice President, Customer Support & Operations
Mark Liu, Vice President, General Counsel and Corporate Secretary
Sherry Pulvers, Vice President, People and Places


Employee-driven Core Values:

Sugas...

  • are innovative.  We look for new ways to accomplish goals. We’re not bound by traditional approaches.
  • are open.  We approach problems transparently, creating visibility in all we do.
  • have integrity.  We’re honest, sincere, and treat others fairly.
  • add value.  We’re helpful, unassuming, and there’s no such thing as a “free ride”.
  • instill passion.  Our excitement, enthusiasm, and energy is contagious.



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Why be a SugarCRM Sales Specialist?


Huge Market - $27B and growing double digit annually

Hot Topic – CRM enables the CEOs growth agenda

Big Deals – 7 figure enterprise deals

Large Territories – Thousands of accounts per territory

Great Company – Disrupting the status quo with a better choice for CRM

Great Customers – over 7000 customers including IBM with 45,000 Sales users 


For the seventh year in a row:  SugarCRM Named a Visionary in Gartner’s 2016 Sales Force Automation Magic Quadrant


SugarCRM Picks Up Four CRM Market Awards for its Industry Leadership (August 2016)


SugarCRM Recognized as a 2015 CNBC Disruptor 50

                  


    SugarCRM is building an ultra-modern, single page application. Our product (with more than a million lines of code) is an indispensable tool that allows our customers' sales, marketing, and support teams to win more business and create extraordinary customer relationships.


Our culture is one of collaboration and knowledge-sharing.   We enjoy participating in tech talks, playing Ping Pong, gaming on the Wii and on our custom console.

We need talented, forward-thinking Software Engineers. If you thrive in a dynamic, fast-paced, high-tech environment and enjoy working on amazing products, we'd love to have you as part of our team!


Join the SugarCRM Developers Meetup Group!



 

 


 










"I chose to work at SugarCRM because of the people, the product and "word on the street". I didn't know boo about SugarCRM, until Carrie contacted me for a phone interview. Quickly I researched as much as possible and was impressed with the message, the product reviews, the executive backgrounds and the stability of the company.  In my three months here I have not been disappointed with my decision to work at Sugar. A few things that consistently impress me are the women here. Everywhere you look there is a female who is exceptionally smart, driven and funny. At Sugar you work hard, but it feels right. It feels as if we are all working to the same goal. The culture fits my personality and working with such an amazing cast of people, drives me to do my best because everyone around me is doing so."   

- Executive Admin, February 2014


"I came to work here, because in the interview process I learned that all 8 of the Sugar employees I encountered were enthusiastic, positive, high energy, clear minded, kind people—without exception—and sincere as well. SugarCRM is in a terrific position to move into the future in a specatucularly successful way, and I wanted to be a part of that.  What I have learned since is that SugarCRM is managed with goals and success  in mind, but with a lot of heart and soul.  I feel encouraged to grow and learn and am rewarded and recognized when I do perform well.   The benefits package and overall approach to managing employees is generous, well above industry standard.  The company clearly prioritizes treating its employees well, not just fairly.  I enjoy the people I work with—a lot!  We are united in our endeavors and the enthusiasm towards that is pervasive thru departments and outlying locations.  I have not been disappointed in any way since joining the SugarCRM team."  

- Inside Sales Representative, February 2014


"I came to work at SugarCRM because I knew that it was a place that would bring opportunities to learn and grow my abilities.  I tell my friends and family this all the time. I love my job because it’s fun and I absolutely enjoy the people around me."

- Associate Account Manager, February 2014


"I decided to work for SugarCRM because I felt it was the best place to enhance my programming skills post-graduation.  Another deciding factor was the fact that I would be given a large responsibility in my duties as a Software Engineer; I felt this will allow me to thrive under pressure and reach my creative potential.  The experience so far has been excellent.  The aspect I value the most is that the working environment is extremely friendly - the (brilliant) people you work with day-to–day have a knack for making you feel truly welcome, and that you're a vital/contributing member of the team".

 - Software Developer

 

"What I like most about the company is the open and trust environment. Coming from a cubicle work environment, it did take a while to adjust. I also like the lunch demo events; it's nice to see partners come to show how they use SugarCRM".

 - Senior Software QA Engineer

 

"Sugar is a great opportunity for anyone who wants to grow professionally, be challenged and have fun, all at the same time.  The company is growing at a rapid pace giving employees the opportunity to grow with it rather than having to climb up a bureaucratic ladder. What I enjoyed the most during my interviewing process was its transparency.  There were no hidden secrets and no mind playing.  Simply good people looking for qualified candidates to join their team".

"Sugar is truly a fun place to work. It is extremely diverse, filled with incredibly bright, kind and hard-working individuals willing to put the hours in making the company a success. In return, management ensures to have employee appreciation at the top of their list —something I've always considered extremely important.  It truly makes a difference to work for a company that appreciates the work you do and is willing to show it".

 - Channel  Operations Manager

 

"I joined SugarCRM in August, and would like to share with you what I was looking for and what helped me make my decision to join Sugar.  Besides the fact that the position I interviewed with is a perfect match and I liked people I interviewed with, this article had a huge positive impact on me: http://goo.gl/nD0yH, "17 Enterprise Start-ups to Bet Your Career On".  Sugar's recruiting team was the most professional and efficient among the companies I interviewed with. They made my interviewing process very pleasant. I was highly impressed. "

- Principal Product Manager

 

"I am really happy to be part of Sugar. Since I came here I see every day how Sugar is getting bigger and bigger and I feel part of it. I know that I am in the right company and in the right moment. I can feel it in the air, every time I take a look around I see smart people working with passion and bringing new ideas. This is a big family thinking about the future, and I´m proud of it".

- Support Specialist, Munich Office

SugarCRM Reviews

2.9
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
SugarCRM CEO Larry M. Augustin
Larry M. Augustin
85 Ratings
  • "You get what you put into this company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Cupertino, CA
    Current Employee - Anonymous Employee in Cupertino, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SugarCRM full-time (More than 3 years)

    Pros

    Reading many bad reviews may turn people away from this company, but the saying holds true... You get what you put into this company, and the people who are leading it have a good head on their shoulders.

    In my experiences and through what I've seen, SugarCRM management empowers you to own your job and your responsibilities.

    Cons

    The only cons about working here relate to low morale from a recent re-org. I think we've gotten past that, and are on the up-and-up.

    Advice to Management

    Continue to hire well, and promote from within. Be loyal to your employees.

See All 152 Reviews

SugarCRM Interviews

Experience

Experience
54%
18%
27%

Getting an Interview

Getting an Interview
45%
30%
10%
10
5

Difficulty

2.9
Average

Difficulty

Hard
Average
Easy
  1.  

    Sales Operations Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at SugarCRM.

    Interview

    There was a need for support as the company was moving from a legacy accounting system to a NetSuite e-commerce platform. The interview was largely based on "gut feeling" for all parties involved.

    Interview Questions

    • Why do you want to work in Sales Operations   1 Answer
See All 23 Interviews

SugarCRM Awards & Accolades

  • 2016 CRM Product of the Year, Network Computing Awards, 2016
  • CRM Product of the Year, Network Computing Awards, 2015
  • Winner – PCMag Business Choice Awards 2015: CRM, PC Magazine, 2015
  • SugarCRM’s Clint Oram CRN 2015 Channel Chief, CRN, 2015
  • CNBC Disruptor 50 List, CNBC, 2015
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