Working at SumTotal | Glassdoor

SumTotal Overview

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Gainesville, FL
1001 to 5000 employees
1998
Subsidiary or Business Segment
Computer Hardware & Software
$50 to $100 million (USD) per year
Competitors

Unknown

SumTotal Systems, LLC, a Skillsoft Company, is the only HR software provider to deliver Talent Expansion™ solutions that help organizations discover, develop and unleash the hidden potential within their workforce and entire business ecosystem. SumTotal goes beyond ... Read more

Mission: SumTotal is dedicated to partnering with our customers to create great places to work. We break down barriers. We reject complexity and embrace simplicity. We believe that people want to give their best and be great at their jobs. With the tools to do their jobs, people are free ... Read more

SumTotal Reviews

  • Helpful (5)

    "The most supportive environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success Manager
    Current Employee - Customer Success Manager
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at SumTotal full-time (Less than a year)

    Pros

    The people at SumTotal are absolutely amazing. I work remotely but talk to my teammates more than I did working in an office. I found the team is very supportive. SumTotal is also customer-driven. They want to make their customers happy and will go the extra mile.

    SumTotal is also great for work/life balance. They understand the importance of having a life outside of work. Many organizations are starting to overlook this and its great to see SumTotal is maintaining this outlook.

    Finally, GREAT PRODUCT! SumTotal has an amazing product to offer its customers. There are many competitors who say they can outperform SumTotal but they overpromise and fail to deliver.

    Cons

    SumTotal doesn't practice what you expect from Talent Management software provider. They aren't really innovative in their learning and development initiatives and the onboarding was a little tedious.

    In addition, the Customer Success Manager role is evolving and changing. This is not a bad thing, but necessary to be agile in business. As a result, there is ambiguity as to what a Customer Success Manager does and what a Sales Director does.

    Advice to Management

    Solicit feedback from your SumTotal employees (not just Skillsoft). Our work experiences are unique from Skillsoft and sometimes overlooked. I recommend an annual employee satisfaction survey, especially for the sales organization.

    Also, start growing from within. You have amazing talent who has been in your organization. Don't overlook them and hire externally. Take the time to place these talented folks into leadership roles and develop them.

    Get your CSMs more involved with the industry. I would encourage giving CSMs access to your sandbox environments and encouraging them to attend professional conferences. They should be aware of the L&D industry and play a stronger advisor role, instead of purely being an account manager.

See All 399 Reviews

SumTotal Photos

SumTotal photo of: New sign at our Des Moines Center of Excellence
SumTotal photo of: The Faces of SumTotal - Third Place - The Chicago Office
SumTotal photo of: The Faces of SumTotal - Honorable Mention – The Des Moines Office
SumTotal photo of: SumTotal Above and Beyond Award
SumTotal photo of: Faces of SumTotal Photo Content Winners - April 29, 2013
SumTotal photo of: Faces of SumTotal Photo Content Winners - April 29, 2013
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SumTotal Interviews

Experience

Experience
56%
18%
26%

Getting an Interview

Getting an Interview
52%
16%
9%
7
7
7
2

Difficulty

3.1
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Customer Success Manager Interview

    Anonymous Interview Candidate in Los Angeles, CA
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied through an employee referral. The process took 4 weeks. I interviewed at SumTotal (Los Angeles, CA) in September 2019.

    Interview

    I was contacted by an internal recruiter and phone screened. The next step was a phone interview with the hiring manager who then wanted to move me along in the process and speak with an experienced employee. I then had a phone interview a week later with the other employee. I was not contacted again until 3 weeks later by the recruiter even though I sent follow-up emails, text message and called. I was then told by email that they had decided on other candidates but there was another opportunity. I was scheduled for a phone interview with the recruiter to discuss the other role. Recruiter did not call at the arranged time and has not communicated with me at all nor have they returned my calls. I am disappointed because I was very interested in the company and the position. It has been a very unprofessional process.

    Interview Questions

    • How would I feel about working remotely?   1 Answer
See All 119 Interviews

SumTotal Awards & Accolades

  • Top HR Product, Human Resource Executive Magazine, 2013
  • Brandon Hall Group Gold Award for Extended Enterprise Learning, Brandon Hall Excellence Awards, 2013
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