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Support.com Overview

Website www.support.com
Headquarters Redwood City, CA
Size 1001 to 5000 Employees
Founded 1997
Type Company - Public (SPRT)
Industry Information Technology
Revenue $50 to $100 million (USD) per year
Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based software and services for technology support. We drive value for our customers in two ways:

Our Nexus® contact center solution enables companies to boost agent productivity ... More

Support.com – Why Work For Us?

Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud software and services for technology support. Our premium technology support programs help leading brands create new revenue streams and deepen customer relationships. Our cloud-based Nexus® Service Platform enables companies to resolve connected technology issues quickly, boost their support productivity, and dramatically improve their customer experience. Support.com is the choice of leading communications providers including 3 of the top 5 cable companies in North America, top retailers, and other leading brands in software and connected technology.

We enable our partners to create new revenue streams and deepen customer relationships by offering comprehensive technology service programs for consumers and small businesses. Our programs are offered via channel partners, which include leading communication providers, retailers, technology companies and others.

Our solution includes a cloud-based Nexus Service Platform, mobile and desktop apps, a scalable workforce of technology specialists and proven expertise in program design and execution. Our partners can leverage our Nexus Service Platform in a number of ways, either using our technology specialists or a labor pool of their own choosing. We bring programs to market under our partners’ brands with targeted sets of offerings designed to maximize revenue and deepen customer engagement through an overall positive customer experience.

We offer our partners a broad array of remote premium technology services to meet the current and future technology needs of their customers. Service programs available for consumer markets include computer and mobile device set-up, virus removal and wireless network set-up. Service programs available for small business markets include workstation set-up and support, network support, and proactive server monitoring and maintenance.

Support.com is an independent, publicly traded company that offers operating scale, financial strength and stability, and future vision that leading brands require.


Elizabeth Cholawsky

President and Chief Executive Officer

Elizabeth Cholawsky joined Support.com as President and CEO in May 2014, and was elected a member of the board of directors in July 2014. She has over 20 years of experience as an executive in technology industries, and she is an award-winning product thought leader who has grown businesses through organic innovation and acquisitions. Most recently, she was GM and VP of IT Support and Access at Citrix. During her time at Citrix, she held executive positions in the Citrix SaaS division, with leadership roles spanning product management, general management, global client services and the contact center. In her time at Citrix SaaS, Elizabeth revitalized product development and client services, grew customer satisfaction and retention to their highest levels, and expanded key products to a broader market, all while continuing their uninterrupted streak of #1 in their markets for 5 consecutive years.
Elizabeth has been frequently recognized for her business leadership, including receipt of prestigious Stevie Awards in 2010, 2012 and 2013. Cholawsky has a PhD in Political Science from the University of Minnesota, and a BA (Phi Beta Kappa, with honors) from Franklin & Marshall College.She is a weekend triathlete and a volunteer with Exceeding Expectations, a non-profit that encourages at-risk children to move their lives in a positive direction using the sport of triathlon as the vehicle.


Roop Lakkaraju

Executive Vice President, Chief Financial Officer and Chief Operating Officer

Roop joined Support.com as Executive Vice President, Chief Financial Officer and Chief Operating Officer in October 2013. Roop has over 20 years of experience in technology companies. Prior to joining Support.com, Roop served as Chief Financial Officer of Quantros, Inc., a cloud provider to advance healthcare quality and safety performance. Roop has also been Chief Financial Officer of 2Wire and has held various executive positions at Solectron and Safeguard Scientifics. Roop began his career in public accounting, first with Grant Thornton and then PricewaterhouseCoopers. Roop earned a BS in Business Administration with an emphasis in Accounting from San Jose State University.


Shaun Donnelly

Senior Vice President, Sales and Business Development

Shaun leads partner account management and business development for Support.com. Shaun has over 15 years experience in technology companies including a background in telecommunications, wireless and software. Prior to joining Support.com, he served as the Chief Operating Officer of a rapidly growing IT services company focused on the small and medium businesses. Shaun also worked as an investment banker and has held business development and marketing positions at DSC Communications (acquired by Alcatel), Telica (acquired by Lucent Technologies) and Senitito Networks (acquired by Verso Technologies). Shaun served as a nuclear submarine officer in the Navy prior to entering the commercial sector. Shaun earned a BS in Engineering from the United States Naval Academy (with honors) and MS in Information Systems Management from The George Washington University.


Michelle Johnson

Vice President, General Counsel and Secretary

Michelle Johnson joined Support.com in July, 2015 as Vice President, General Counsel and Secretary. Michelle has more than 15 years of experience advising companies in Silicon Valley on a broad array of legal matters. For the previous seven years, Michelle was Managing Counsel in the Corporate, Securities and Acquisitions group at Oracle Corporation. She has also served as Associate General Counsel at Openwave Systems, Inc. (now Unwired Planet, Inc.). Michelle holds a J.D. from Golden Gate University School of Law and a B.A. from University of California, Davis.


Sampath Gomatam

Senior Vice President, Product

Sampath joined Support.com as SVP of Product in September 2014. In February 2015, he was appointed to the Continental Automated Buildings Association (CABA) board of directors. He brings over 20 years of experience as a product and business leader in the software industry. Prior to Support.com, Sampath spent almost five years at the Citrix SaaS division where he held multiple product and general management roles, including VP and GM for the Collaboration product group. He has run product management and services and has been a general manager at enterprise software companies such as SAP, CommerceOne and ClickCommerce. Sampath earned his Bachelor’s in Engineering from Indian Institute of Technology, Madras and his MBA from Santa Clara University


Chris Koverman

Vice President, Engineering

Chris Koverman has over 20 years of experience in Engineering and Senior Management and joined Support.com as Vice President of Engineering and Operations in August, 2014. Prior to joining Support.com, Chris held numerous senior management positions including: Director of Engineering for the Workflow Cloud Line of Business at Citrix where he led development for the GoToAssist product line, VP Engineering at Casabi – a cloud content startup acquired by Broadsoft, Vice President of BusDev and Strategy for Dulance – maker of a next generation product search engine acquired by Google, and Vice President of Engineering at Clarent Communications Corp. Chris enjoys snowboarding, surfing, pretty much all other forms of exercise, playing the guitar, and spending time with his wife and 2 boys. Chris holds a BS in Biophysics from UC Berkeley and a BS in Computer and Information Science from UC Santa Cruz.


Alex Poulos

Vice President, Marketing

Alex joined Support.com as VP of Marketing in June 2015, and is responsible for market strategy and execution to drive accelerated growth for the company. He brings close to 20 years of experience as a marketing and business leader in the software industry, particularly in the SaaS space, complemented by international marketing experience spanning Europe and Asia. Prior to Support.com, Alex was Chief Marketing Officer at NetDimensions, where he built the marketing organization to a global scale, led the company’s transition into becoming a SaaS provider, and increased brand awareness in a highly competitive market. Prior to NetDimensions, Alex worked for early-stage companies including the network mediation and billing vendor Narus (now a subsidiary of Boeing), as well as for established technology leaders such as Silicon Graphics, where he started his career. He holds an MS in Computer Science from the University of Rochester, New York, and an MBA from INSEAD.


Lee Gruenfeld

Vice President, Strategic Initiatives

Lee joined Support.com in July 2014 as Vice President, Strategic Initiatives, responsible for overseeing the development and execution of various long-range technology and service strategies, including the company’s IoT positioning and mergers & acquisitions. Prior to joining Support.com he consulted to clients including Citrix, where he contributed to the design of a customer care system for the SaaS division and helped guide the integration of several acquisitions. He also served as Senior Vice President/General Manager of the SaaS product division he started for New Wave Automation (acquired by Global Cash Access). Earlier, he was a partner in the management consulting practice of Deloitte in New York and Los Angeles, where he served as National Director of Education for the firm’s Strategic Information Systems Planning service line and was a national resource in the areas of technology-related litigation and contracting. A best-selling novelist and non-fiction writer, he has also written features and blogs for Computerworld, and served as a member of the board of directors for the Society of Certified Data Processors. He is currently co-director of Exceeding Expectations, a not-for-profit organization serving at-risk, inner-city kids in San Bernardino. 

Support the people that support technology… Join the Support.com team!

You understand the important role that technology plays in our lives. You enjoy working (and playing) in a winning corporate environment. You’re looking for more out of your career than just another job. You want a sense of pride in what you do. If this sounds like you then you’ve found the right place. Welcome to Support.com!

At Support.com you’ll work with confident leaders who have changed the way consumers and small businesses experience technology. As you grow with us, you’ll be inspired and challenged to be your best. Support.com acknowledges our employees for their achievements through ongoing employee development, competitive salaries and reward programs.

Whether you become part of our corporate or technology specialist team, choosing Support.com as your next employer will afford you the opportunity to be part of a team that develops new, innovative ways to help our customers and world-class partners. Each day, you’ll work in an atmosphere that enables you to fulfill both professional and personal goals.

Support.com, Inc. is an Equal Opportunity Employer.

Support.com Reviews

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Support.com President & CEO Elizabeth Cholawsky
Elizabeth Cholawsky
119 Ratings
  • Featured Review

    Helpful (1)

    Great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood, OR
    Current Employee - Anonymous Employee in Redwood, OR
    Positive Outlook
    Approves of CEO

    I have been working at Support.com (Less than a year)


    Management really listens to its employees and communicates really well.


    There are no cons so far

    Advice to Management

    Keep up the great work!

Support.com Photos

Support.com Interviews

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Interview Experience


Getting an Interview

Getting an Interview


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Interview Difficulty




    Remote Support Tech RST Interview

    Anonymous Interview Candidate in Atlanta, GA
    No Offer
    Positive Experience
    Average Interview


    I applied online. The process took 5 days. I interviewed at Support.com (Atlanta, GA) in November 2015.


    Interview was pretty basic. Was told interview would take 1 hour however I was only on the phone for 25 minutes.....not sure if that is good or bad?!?! Did Role Play to review my customer service response.

    Interview Questions

    • Q: Where would you find your router information?   1 Answer

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