Support.com Career Overview | Glassdoor

Support.com Overview

Sunnyvale, CA
1001 to 5000 employees
1997
Company - Public (SPRT)
Computer Hardware & Software
$50 to $100 million (USD) per year
Support.com, Inc. (NASDAQ: SPRT) is a leading provider of tech support and turnkey support center services, producer of SUPERAntiSpyware® anti-malware products, and the maker of Support.com® software. Support.com services and products help leading brands deepen ... Read more

Support.com – Why Work For Us?


Support.com, Inc. (NASDAQ: SPRT) is a leading provider of cloud-based software and services for technology support. We drive value for our customers in two ways:

  • Our Support.com® Cloud (formerly Nexus®) support optimization solution enables companies to boost agent productivity, dramatically improve the customer experience and more quickly resolve complex technology support issues for end users.
  • Our technology support services programs help leading brands in cable, retail, software and other connected technology industries create new revenue streams and deepen customer relationships.

Support.com Cloud software

Support.com Cloud is designed to function like a GPS for agents. Its easy-to-use interface makes it simple for support agents to launch Guided Paths® that walk them through the exact steps they need to solve even the knottiest end-user technical problems. Full-feature remote access to the user’s connected technology is built right in, and detailed data is gathered throughout the entire interaction, providing valuable insights to support center management and a feedback loop for the continual improvement of Guided Paths.

Technology Support Services

Our turnkey service for providing tech support to your end users on your behalf leverages our scalable workforce of technology specialists and proven expertise in program design and execution. Our agents take full advantage of our Support.com Cloud Agent Support software to deliver world-class service through both mobile and desktop apps. Customers can also opt to use a labor pool of their own choosing. We bring programs to market under our customers’ brands with targeted sets of offerings designed to maximize revenue and deepen customer engagement through an overall positive customer experience.

Service programs available for consumer markets include computer and mobile device set-up, virus removal and wireless network set-up. Programs available for small business markets include workstation set-up and support, network support, and proactive server monitoring and maintenance.

Support.com is an independent, publicly traded company that offers operating scale, financial strength and stability, and the kind of vision and innovation that leading brands require.

- See more at: http://www.support.com/about-us/about-support-com/#sthash.QXZHQFDH.dpuf





Richard Bloom

Interim President and Chief Executive Officer

Richard Bloom, age 48, has served as a director of NexCore Group, LLC (formerly NexCore Healthcare Capital Corporation), a healthcare real estate developer and property manager, since December 2010. He has also served as a director of GlideRite Corporation, an equipment repair and maintenance service provider to large national retailers, since June 2009. Additionally, he served as Executive Chairman of Arcata LLC (formerly MyPrint Corp), a marketing execution services company, from 2009 through October 2011.

Mr. Bloom served as President and Chief Operating Officer of Renaissance Acquisition Corporation, a publicly traded special purpose acquisition company, from the date of their initial public offering in 2007 until 2009. Mr. Bloom served as the Chief Executive Officer of Caswell Massey (“Caswell Massey”), a personal care consumer product company, from 2006 to 2007, and as a director and Vice Chairman of Caswell Massey from 2003 to 2007. From 1999 to 2006, Mr. Bloom served in various positions at Marietta Corporation (“Marietta Corporation”), a maker and marketer of personal care and household products, most recently as its Chief Executive Officer and President. Mr. Bloom also served as a director of Marietta Holding Corporation, the successor entity to Marietta Corporation, from 2004 to 2007, and as a director and President of BFMA Holding Corporation, which owned and operated Marietta Corporation, from 1996 to 2004. Mr. Bloom also served as a director of AmeriQual Group, LLC, the largest producer and supplier of meals ready-to-eat to the United States military, from 2005 to 2007.

Mr. Bloom earned a BS summa cum laude in Economic Science from The Wharton School, University of Pennsylvania.



Dustin Oxborrow

Vice President, Sales



Dustin joined Support.com in January 2016 to lead SaaS sales and partnerships. Dustin brings nearly 20 years of experience in technology with over 10 years in SaaS. Prior to joining Support.com, Dustin served as Senior Director of Sales at BrightEdge Technologies, focusing on global and enterprise clients. Dustin also previously held the Head of Enterprise Sales role at Mindjet Corporation and Associate Director of Strategic Accounts at Verizon. He holds a BS in Business Leadership from University of San Francisco School of Business Management (with honors) and he has been awarded membership with the Alpha Sigma Nu International Honors Society. - See more at: http://www.support.com/about-us/leadership/#sthash.HbrkXUnR.dpuf

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Michelle Johnson

Vice President, General Counsel and Secretary



Michelle Johnson joined Support.com in July, 2015 as Vice President, General Counsel and Secretary. Michelle has more than 15 years of experience advising companies in Silicon Valley on a broad array of legal matters. For the previous seven years, Michelle was Managing Counsel in the Corporate, Securities and Acquisitions group at Oracle Corporation. She has also served as Associate General Counsel at Openwave Systems, Inc. (now Unwired Planet, Inc.). Michelle holds a J.D. from Golden Gate University School of Law and a B.A. from University of California, Davis.

Emily Rickman

Vice President, Services Sales and Account Management

Emily is responsible for Support.com Services customer relationships and new business development, as well as Services programs, products, and go-to-market strategies. She joined the company in 2010, and has  more than 15 years of experience in sales strategy development and execution for online technology services. Prior to joining Support.com, Emily led sales strategy for Circuit City’s extended warranty offerings, and drove innovation for a $550MM portfolio. During her tenure she designed and launched the industry’s first national accidental damage warranty program, and received top honors from the chairman of the board, including a Leaders of Distinction award. Prior to Circuit City, Emily was a management consultant for Cap Gemini Ernst & Young in their Energy practice. Emily is an avid reader and enjoys exploring new recipes and wines, traveling, and biking with her husband and two boys. She holds a Bachelor of Science degree, cum laude, in International Business from Trinity University. - See more at: http://www.support.com/about-us/leadership/#sthash.HbrkXUnR.dpuf 



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Chris Koverman

Vice President, Engineering

Chris Koverman has over 20 years of experience in Engineering and Senior Management and joined Support.com as Vice President of Engineering and Operations in August, 2014. Prior to joining Support.com, Chris held numerous senior management positions including: Director of Engineering for the Workflow Cloud Line of Business at Citrix where he led development for the GoToAssist product line, VP Engineering at Casabi – a cloud content startup acquired by Broadsoft, Vice President of BusDev and Strategy for Dulance – maker of a next generation product search engine acquired by Google, and Vice President of Engineering at Clarent Communications Corp. Chris enjoys snowboarding, surfing, pretty much all other forms of exercise, playing the guitar, and spending time with his wife and 2 boys. Chris holds a BS in Biophysics from UC Berkeley and a BS in Computer and Information Science from UC Santa Cruz.



 

 

 

 


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Support the people that support technology… Join the Support.com team!


You understand the important role that technology plays in our lives. You enjoy working (and playing) in a winning corporate environment. You’re looking for more out of your career than just another job. You want a sense of pride in what you do. If this sounds like you then you’ve found the right place. Welcome to Support.com!

At Support.com you’ll work with confident leaders who have changed the way consumers and small businesses experience technology. As you grow with us, you’ll be inspired and challenged to be your best. Support.com acknowledges our employees for their achievements through ongoing employee development, competitive salaries and reward programs.

Whether you become part of our corporate or technology specialist team, choosing Support.com as your next employer will afford you the opportunity to be part of a team that develops new, innovative ways to help our customers and world-class partners. Each day, you’ll work in an atmosphere that enables you to fulfill both professional and personal goals.

Support.com, Inc. is an Equal Opportunity Employer.


Support.com Reviews

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Support.com Interim President & CEO Richard Bloom
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59 Ratings
  • Featured Review

    "Excellent Company to work for"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - SPTE
    Current Employee - SPTE
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Support.com full-time (More than 5 years)

    Pros

    I started working from home in 2012 same year my son was born.

    Cons

    No Cons, I personally love working here.

    Advice to Management

    keep up the good work!

See All 744 Reviews

Support.com Photos

Support.com photo of: Corporation Headquarters
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Support.com photo of: SDC Headquarters
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Support.com Interviews

Experience

Experience
53%
24%
22%

Getting an Interview

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89%
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  1.  

    Personal Technology Expert Interview

    Anonymous Employee in Lansing, MI
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at Support.com (Lansing, MI) in November 2017.

    Interview

    You fill out an online application and then they email you so that you can schedule your own interview. They then call you promptly at the time that you had scheduled for the interview.

    Interview Questions

    • Name a really bad situation you had while doing technical support and what you did to turn the call around.   1 Answer
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Support.com Awards & Accolades

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