Working at SureCall | Glassdoor

SureCall Overview

Calgary, AB (Canada)
51 to 200 employees
2013
Company - Private
Telecommunications Services
Unknown / Non-Applicable
Competitors

Unknown

SureCall is a purpose-driven, business process optimization company based out of Calgary. Our BPO inbound and outbound contact center offers custom solutions and state of the art technology. Our team is exceptional, dedicated and focused on the customer experience. SureCall is a ... Read more

Mission: To Delight our Customers, to Give Back to the Community, to Take Care of Each Other.

SureCall Reviews

  • "Stressful Environment and Bad Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Worker in Calgary, AB (Canada)
    Former Employee - Worker in Calgary, AB (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at SureCall full-time (Less than a year)

    Pros

    There is a 15 minute shoulder massage once every other week.

    Cons

    The company has a fake front they put on to sound like they care about their team, but nothing could be further from the truth.

    They overwork their team on all levels, then pay minimum wage as they are extremely stingy in only offering $0.50 extra for valuable bilingual agents or overnight shifts. Industry standard wage for call centers in Alberta is $18 to $20 an hour, and they only pay $15. You would have to work at least a year to get $1 raise.

    Benefits are almost non-existent with no coverage and only $800 health spending account for an entire year for one person, or $1,500 for a family which would barely cover one dental visit.

    You're looked down on and discriminated against for taking any sick days and they have no tolerance for even the most serious life or health situations interrupting your work life.

    Management is disorganized and dysfunctional acting like bully kids in a schoolyard picking on and shunning those they don't like.

    The culture is one of secrecy, lies, miscommunication, empty promises, hierarchy, it's a "members only club" where very few will ever be allowed into the "inner circle".

    Hard work is not appreciated or recognized, just expected. There is no way to succeed, only fail.

    Advice to Management

    Fire your leadership team, learn to communicate, stop deceiving your employees, actually care about others rather than pretending.

See All 21 Reviews

SureCall Photos

SureCall photo of: Presenting Winner Health and Safety 2015
SureCall photo of: Call Center
SureCall photo of: Building Atrium
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SureCall Interviews

Experience

Experience
50%
25%
25%

Getting an Interview

Getting an Interview
100%

Difficulty

2.5
Average

Difficulty

Hard
Average
Easy
  1.  

    Administrative Interview

    Anonymous Employee in Calgary, AB (Canada)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 days. I interviewed at SureCall (Calgary, AB (Canada)) in December 2015.

    Interview

    After submitting my resume, I heard back very soon after requesting an interview for the following day. 2 people interviewed me in my first interview, who were very professional and friendly. First thing the following morning I received a call to see if I was available for a second interview the next day. I came in the next day to be interviewed by 2 more people. Again very professional and questions asked were very relevant and fair when it comes to hiring for a particular position such as this. Overall a very positive experience.

    Interview Questions

    • One example of an interview question was how I am with deadlines, punctuality, and changes within a company.   Answer Question
See All 4 Interviews

SureCall Awards & Accolades

  • Best Places to Work, Avenue Magazine, 2010
  • Top 50 places to Work Canada, BSME Awards, 2009
See More

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