Working at SurfMerchants | Glassdoor

SurfMerchants Overview

Boston, MA
1 to 50 employees
1998
Company - Private
Computer Hardware & Software
Unknown / Non-Applicable
Unknown
We're a 40-person web & mobile app development company in downtown Boston.

We're the #1 developer of "mystery shopping" software in the world (a micro-niche of ... Read more

Mission: Do what makes sense. Do what's right. Do what's valuable. Don't be afraid.

SurfMerchants Reviews

4.8
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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John Hsu and Tony Felos
10 Ratings
  • "I am so grateful for my time at SurfMerchants"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Director of Mobile Business Development in Boston, MA
    Former Employee - Director of Mobile Business Development in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at SurfMerchants full-time (More than 3 years)

    Pros

    - The people, the people, the people.
    - The company has a flat structure so you can have a massive impact on day one
    - It's a playground for self-starters. You are encouraged to try new things, new roles, or new ideas. Every year you can take an "inovacation" week to work on a self-motivated project of your choosing.
    - Management is incredibly accessible. You don't like your chair? Just send an email. You don't like the software they are using? They'll hear you out, and if they agree, they'll change it. Any problem I ever had was resolved within a week.
    - Surfmerchants is human, compassionate, caring and kind. A few years ago, my Dad ended up in the hospital. SurfMerchants gave me the space I needed to prioritize my time in the way that made sense for me and my family without any hesitation or pressure.
    - Management genuinely wants you to succeed, and if SurfMerchants is no longer the place for you, they will support you and do whatever is in their power to help you move on to where you need to go.
    - And then, of course, the work from home schedule, 401K matching, free health insurance, lunch on Fridays, beer o'clock, cold brew coffee, pool table, DOGS (you can bring your dog to work!!), snacks, and friendships that will last you a lifetime.

    Cons

    - The pay is little low
    - As a social person, the work from home schedule took some getting used to

    Advice to Management

    - Keep doing what you're doing!

See All 25 Reviews

SurfMerchants Photos

SurfMerchants photo of: Our dress policy is strictly enforced. Hope you kept your wardrobe from your Goth Period.
SurfMerchants photo of: Our newest favorite perk: perfectly cold brewed coffee - ON TAP! Our people now get ALL the caffeine with NONE of the work, totally FREE (and we get hyper-productive workers!)
SurfMerchants photo of: SASSIE Summit 2014 : Trying hard not to blow it in front of 100 of our clients from around the world!
SurfMerchants photo of: SASSIE Summit 2014: No SurfMerchants (other than our accountant) were harmed during the $6000 Open Bar event
SurfMerchants photo of: These clients came all the way from Australia just to be in this picture (and maybe to attend our 2014 User Conference)!
SurfMerchants photo of: A Foodie Coup happened this summer - now we have four of the best food trucks in Boston catering our Friday lunches : Mei Mei, Bon Me, Northeast of the Border and the Chicken & Rice Guys!
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SurfMerchants Interviews

Experience

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Getting an Interview

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  1.  

    Software Quality Assurance Interview

    Anonymous Employee in Boston, MA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 2 weeks. I interviewed at SurfMerchants (Boston, MA).

    Interview

    Phone screen with managing partner/owner. If you get past that, you get an email with a technical task to write a test plan for a known website. First on site interview, a technical test is administered by the owner. Lots of programming questions, which makes you believe they have automation, which they really don't. They are looking to see if you can follow programming logic. Then you move into the QA meet and greet where you can ask questions about working at Surfmerchants. Ask questions or you won't get hired. Your next step - which may be part of the same interview or you may have to come back for a second interview is the group interview. You will have been emailed a list of questions that you may be asked. You will meet with developers, QA, tech support and project managers and they ask you questions like, "If you are stranded on a deserted island and you could bring one book, one cd and one movie, what would they be?"

    Interview Questions

See All 5 Interviews

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