Mission: Do what makes sense. Do what's right. Do what's valuable. Don't be afraid.
I worked at SurfMerchants full-time (More than a year)
The corporate culture has been amazing and management has always been very flexible. They have shown time and again that they will go the extra mile to put their employees first making it a pleasure to work there.
The pay does tend to be on the lower end, but they more than make up for it in benefits and future opportunities.
I applied through an employee referral. The process took 5+ weeks. I interviewed at SurfMerchants (Boston, MA).
Three-Interview cycle. First is a get-to-know-you with John Hsu. Second is a more traditional interview consisting of a management interview panel and a skill evaluation. Third is a more socially/culturally oriented interview consisting of a peer meetup, then a roundtable with a random selection of employees.
This interview process was very smooth, and took place in a timely manner. Best possible advice is that this company can see right through the typical interview persona, and will do what they can to push past it (ie. they will talk to you like a real human being, and they absolutely will not let you get away with spinning a negative into a positive for the "tell me a time when you failed" question). They want real people with real ups and downs. Go in and be yourself. Technical skill can be taught, but cultural fit can be a dealbreaker.
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