SurfMerchants Overview

  • Boston, MA
  • 1 to 50 Employees
  • 1998
  • Company - Private
  • Computer Hardware & Software
  • Unknown / Non-Applicable


We're a 40-person web & mobile app development company in downtown Boston. We're the #1 developer of "mystery shopping" software in the world (a micro-niche of market research). We're proud of our 95% employee retention rate ... and even more proud that at least 5 employees ...
Mission: Do what makes sense. Do what's right. Do what's valuable. Don't be afraid.

SurfMerchants Reviews

Recommend to a Friend
Approve of CEO
John Hsu and Tony Felos
John Hsu and Tony Felos
10 Ratings
Jan 14, 2019
SurfMerchants icon

"I am so grateful for my time at SurfMerchants"

Former Employee - Director of Mobile Business Development in Boston, MA
Positive Outlook
Approves of CEO

I worked at SurfMerchants full-time for more than 3 years


- The people, the people, the people. - The company has a flat structure so you can have a massive impact on day one - It's a playground for self-starters. You are encouraged to try new things, new


- The pay is little low
- As a social person, the work from home schedule took some getting used to

Advice to Management

- Keep doing what you're doing!
See All 25 Reviews

SurfMerchants Photos

+ Add Photo
SurfMerchants photo of: [photoCaption]SurfMerchants photo of: [photoCaption]SurfMerchants photo of: [photoCaption]SurfMerchants photo of: [photoCaption]SurfMerchants photo of: [photoCaption]SurfMerchants photo of: [photoCaption]SurfMerchants photo of: [photoCaption]

SurfMerchants Interviews

Getting an Interview
Applied online80%
Employee Referral20%

  1. [employerShortName] icon

    Project Manager Interview

    Anonymous Employee in Boston, MA
    Accepted Offer
    Positive Experience
    Average Interview

    I applied through an employee referral The process took 5 weeks. I interviewed at SurfMerchants (Boston, MA)


    Three-Interview cycle. First is a get-to-know-you with John Hsu. Second is a more traditional interview consisting of a management interview panel and a skill evaluation. Third is a more socially/culturally oriented interview consisting of a peer meetup, then a roundtable with a random selection of employees.

    This interview process was very smooth, and took place in a timely manner. Best possible advice is that this company can see right through the typical interview persona, and will do what they can to push past it (ie. they will talk to you like a real human being, and they absolutely will not let you get away with spinning a negative into a positive for the "tell me a time when you failed" question). They want real people with real ups and downs. Go in and be yourself. Technical skill can be taught, but cultural fit can be a dealbreaker.

    What was the best advice anyone ever gave you? (do NOT say Polonius' "to thine own self be true")

    Answer Question

See All 5 interviews

SurfMerchants Awards & Accolades

Let us know if we're missing any workplace or industry recognition

SurfMerchants FAQ

(3 Questions)

All answers shown come directly from SurfMerchants Reviews and are not edited or altered.

See questions about:

What is health insurance like at SurfMerchants?

...And then, of course, the work from home schedule, 401K matching, free health insurance, lunch on Fridays, beer o'clock, cold brew coffee, pool table, DOGS (you can bring your dog to work!!), snacks, and friendships that will last you a lifetime....

January 14, 2019

Read more

Work at SurfMerchants? Share Your Experiences

Click to Rate