Working at SusieCakes | Glassdoor

SusieCakes Overview

Santa Monica, CA
501 to 1000 employees
Company - Private
Upscale Restaurants
Unknown / Non-Applicable
SusieCakes is an all-American bakery offering home-style dessert favorites baked entirely from scratch.

Mission: Our Brand is built on offering a delicious selection of baked goods, coupled with exceptional service. Connecting through celebration is what we believe in and what we do everyday with our Team Members, our guests and our community.

Company Updates

  • Brentwood, Newport Beach, Cake Kitchen in San Francisco, and Dallas Preston Center bakeries for pick-up & delivery only this Wednesday 4/15 & Saturday 4/18! These bakeries will have a limited production of cakes & pies for pick-up from 12p-3p and local delivery from 3p-7p. Orders must be placed online the day before by 5pm. Please visit one of the four bakeries online to place your order: We look forward to baking for you!🥳🎉

  • Bringing SusieCakes to you!😋This week we've partnered with our friends at Shop Cupcakes and Cashmere to share our Celebration Snickerdoodle recipe with you! Tap over to their story to watch a fun baking tutorial or view the recipe below & online at (plus a video here)! We are excited to be baking with you!👩‍🍳👨‍🍳 •⁠⠀ EQUIPMENT:⁠⠀ Mixer with paddle attachment⁠⠀ Medium mixing bowl⁠⠀ Whisk⁠⠀ Measuring cups and spoons⁠⠀ Ice cream scoop⁠⠀ Cookie sheet⁠⠀ Parchment paper ⁠⠀ •⁠⠀ INGREDIENTS:⁠⠀ 1 c unsalted butter⁠⠀ 1 ½ c granulated sugar⁠⠀ 3 1/8 c All-purpose flour⁠⠀ ½ tsp Baking soda⁠⠀ ¾ tsp Cream of tartar⁠⠀ Pinch Salt⁠⠀ 2 Whole eggs⁠⠀ 1 tsp Vanilla extract⁠⠀ ¼ c Confetti sprinkles⁠⠀ 2 c White sanding sugar⁠

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SusieCakes – Why Work With Us?


We believe cakes are the hallmarks of celebration and we feel privileged to be a part of life’s special moments.

Our classic treats are made daily by in-house bakers, using the freshest & finest ingredients. Come visit us for delicious, sentimental sweets and a friendly, old-fashioned neighborhood experience.


SusieCakes’ founder, Susan Sarich, grew up in Chicago, where she was called Susie by her two beloved grandmothers, Mildred and Madeline.

Every day Susie would come home from school to enjoy her grandmothers’ company over a glass of milk and a fresh baked treat. This daily baking ritual and special time together in the kitchen left a lasting impression. When Susie grew up to become Susan and moved to the West Coast, she brought along her grandmothers’ carefully recorded recipes on handwritten 3×5 cards. The pure and simple connection those recipes fostered helped Susan form SusieCakes bakeries to share her experience with others.

Through SusieCakes, Susan honors Mildred and Madeline: both in her dedication to their baking traditions, and her commitment to providing women with progressive careers in the food & hospitality industry.

“You most likely recall a cake as part of your life’s milestone celebrations. Cake has the unique ability to connect us with the people and events of our past. However, cake should not be reserved only for these special occasions. A delicious slice of cake can immediately bring a bit of celebration to an ordinary day. I hope you enjoy SusieCakes on your special occasions, as well as all the days in between.”

If you can’t spell it, we don’t bake with it.
Just like our grandmothers, we do not use any mixes, artificial preservatives, or trans-fats in our products. We bake our products from scratch using only the freshest and finest ingredients.

Susan built the SusieCakes’ business model specifically as one that allows for women and men of all ages to have an opportunity for a progressive career, without having to sacrifice relationships with family and friends or time for one’s self. 

Women of her grandmothers’ generation had little choice in what they did, and our bakery’s commitment to equal career opportunities for all honors the sacrifices that generation made for us to have today’s opportunities.

Today, SusieCakes takes pride in offer providing one-on-one training to our team members so that they can fulfill Susan's promise. In our bakeries, you can find career progression, whether you have no experience or are a seasoned professional in our industry.



One of our biggest benefits are our superior hospitality industry hours. Our bakeries are closed late nights and on major holidays including:

  • Thanksgiving Day
  • December 25th-27th
  • New Year’s Day

Our other benefits programs include:

  • Health Insurance (medical, dental, vision, life, LTD, STD)
  • 401(k)
  • Paid time off
  • Pet rescue reimbursement & pet insurance
  • Team member recognition, including milestone incentives
  • Progressive career opportunities
  • Discounts on all our baked goods
  • A free cake on your birthday

Since our founding in 2006, SusieCakes has spent a majority of our marketing budget to supporting community events. From helping local girl scout troops to get their baking patches, to donating gift certificates to local non-profits, to supporting local school fundraisers, to passing out cupcakes to volunteers at events, SusieCakes is there!


Additionally, throughout the years, we’ve donated millions of end-of-day cupcakes & cookies to local charities & food banks (where available).


“We are Good Neighbors” is a core value at SusieCakes and we are extremely proud to be part of our local communities, supporting the causes that are near & dear to our neighborhoods.  


SusieCakes Reviews

  • Helpful (1)

    "I miss you SusieCakes!"

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Los Angeles, CA
    Former Employee - Customer Service Representative in Los Angeles, CA
    Positive Outlook

    I worked at SusieCakes part-time (Less than a year)


    Great Coworkers, Easy Going Management, Flexible Scheduling, Free Baked Goods


    Not enough staff at my location, on and off training

    Advice to Management

    hire more people!

See All 101 Reviews

SusieCakes Photos

SusieCakes photo of: Our home office is animal friendly. Here we are celebrating National Puppy Day
SusieCakes photo of: Brownies
SusieCakes photo of: A perfect pick-me-up!
SusieCakes photo of: Wedding Cakes
SusieCakes photo of: Wedding Cakes
SusieCakes photo of: Dream a little dream...
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SusieCakes Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview


    AM Baker Interview

    Anonymous Employee in Los Angeles, CA
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 days. I interviewed at SusieCakes (Los Angeles, CA) in July 2019.


    I had gotten a call from SusieCakes and was unable to reach back out to them for a few weeks, they were completely understanding about it! Interview was a typical interview, we spent 15 to 20 minutes doing the standard questions and a small “quiz” on measurement equivalencies and methods of baking, very simple questions if you are knowledgeable in baking. Then we did a stage, I executed a few recipes and it was great! All of my questions were answered while I worked, everyone was so friendly and welcoming, felt like I was already apart of the crew! I interviewed on a Thursday, got an offer on Friday, and started that Monday!

    Interview Questions

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SusieCakes Awards & Accolades

  • Ernst & Young Entrepreneur of the Year Greater Los Angeles Hospitality, Ernst & Young, 2016

Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Pledge to Thrive

Taking steps to prioritize employee well-being

Fair Chance Pledge

Maintain hiring/training programs for those with criminal records as an opportunity for a second chance

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