Working at SusieCakes | Glassdoor

SusieCakes Overview

Santa Monica, CA
201 to 500 employees
Company - Private
Upscale Restaurants
Unknown / Non-Applicable
SusieCakes is an all-American bakery offering home-style dessert favorites baked entirely from scratch.

Mission: Our Brand is built on offering a delicious selection of baked goods, coupled with exceptional service. Connecting through celebration is what we believe in and what we do everyday with our Team Members, our guests and our community.

Company Updates

  • Exciting news! SusieCakes Long Beach will be opening their doors on Saturday, February 2nd �� Visit us online for details about our Grand Opening Celebration✨��

  • SusieCakes is looking for a hands-on, responsive, Payroll and HR Specialist to ensure efficiency of payroll, benefits, and other HR components. The ideal candidate will have strong attention to detail while simultaneously managing and improving many facets of HR. Ideal candidates will have 3-5 years or more managing payroll for 250+ full-time team members, preferably with experience managing the full-cycle of benefits, workers compensation, and leaves of absence. We are a fun and dynamic organization with plans to open multiple new bakeries in current and new markets. If you are looking for an emotionally-intelligent organization, dog-friendly office, flexible schedules, and an overall great place to work, along with some sweet treats, apply today!

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SusieCakes – Why Work For Us?


We believe cakes are the hallmarks of celebration and we feel privileged to be a part of life’s special moments.

Our classic treats are made daily by in-house bakers, using the freshest & finest ingredients. Come visit us for delicious, sentimental sweets and a friendly, old-fashioned neighborhood experience.


SusieCakes’ founder, Susan Sarich, grew up in Chicago, where she was called Susie by her two beloved grandmothers, Mildred and Madeline.

Every day Susie would come home from school to enjoy her grandmothers’ company over a glass of milk and a fresh baked treat. This daily baking ritual and special time together in the kitchen left a lasting impression. When Susie grew up to become Susan and moved to the West Coast, she brought along her grandmothers’ carefully recorded recipes on handwritten 3×5 cards. The pure and simple connection those recipes fostered helped Susan form SusieCakes bakeries to share her experience with others.

Through SusieCakes, Susan honors Mildred and Madeline: both in her dedication to their baking traditions, and her commitment to providing women with progressive careers in the food & hospitality industry.

“You most likely recall a cake as part of your life’s milestone celebrations. Cake has the unique ability to connect us with the people and events of our past. However, cake should not be reserved only for these special occasions. A delicious slice of cake can immediately bring a bit of celebration to an ordinary day. I hope you enjoy SusieCakes on your special occasions, as well as all the days in between.”

If you can’t spell it, we don’t bake with it.
Just like our grandmothers, we do not use any mixes, artificial preservatives, or trans-fats in our products. We bake our products from scratch using only the freshest and finest ingredients.

Susan built the SusieCakes’ business model specifically as one that allows for women and men of all ages to have an opportunity for a progressive career, without having to sacrifice relationships with family and friends or time for one’s self. 

Women of her grandmothers’ generation had little choice in what they did, and our bakery’s commitment to equal career opportunities for all honors the sacrifices that generation made for us to have today’s opportunities.

Today, SusieCakes takes pride in offer providing one-on-one training to our team members so that they can fulfill Susan's promise. In our bakeries, you can find career progression, whether you have no experience or are a seasoned professional in our industry.



One of our biggest benefits are our superior hospitality industry hours. Our bakeries are closed late nights and on major holidays including:

  • Thanksgiving Day
  • December 25th-27th
  • New Year’s Day

Our other benefits programs include:

  • Health Insurance (medical, dental, vision, life, LTD, STD)
  • 401(k)
  • Paid time off
  • Pet rescue reimbursement & pet insurance
  • Team member recognition, including milestone incentives
  • Progressive career opportunities
  • Discounts on all our baked goods
  • A free cake on your birthday

Since our founding in 2007, SusieCakes has spent a majority of our marketing budget to supporting community events. From helping local girl scout troops to get their baking patches, to donating gift certificates to local non-profits, to supporting local school fundraisers, to passing out cupcakes to volunteers at events, SusieCakes is there!


Additionally, throughout the years, we’ve donated millions of end-of-day cupcakes & cookies to local charities & food banks (where available).


“We are Good Neighbors” is a core value at SusieCakes and we are extremely proud to be part of our local communities, supporting the causes that are near & dear to our neighborhoods.  


SusieCakes Reviews

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SusieCakes Founder Susan Sarich
Susan Sarich
50 Ratings
  • Featured Review

    Helpful (3)

    "A great place to grow."

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Positive Outlook
    Approves of CEO

    I worked at SusieCakes full-time


    If you're looking for upward mobility, training and a place where you can truly make a career, SusiecCakes is one of the best in the hospitality/culinary industry. They provide ample education/training for employees and invest in those that want to move up. There is fantastic work/life balance, a rarity in the industry. This is a company where you can make lifelong colleagues and friends. And who doesn't love a place where sampling amazing desserts is part of the job description? Fast-paced and fun, a career not just a job, SusieCakes is a place I loved being and will always cherish.


    With any business, there can be growing pains on occasion and change can be difficult. But despite any changes, SusieCakes has stayed true to the values over the years and has never compromised on the quality of their goods and service.

    Advice to Management

    Keep it up. Invest in those that want to grow.

See All 75 Reviews

SusieCakes Photos

SusieCakes photo of: Annual Manager Appreciation Event
SusieCakes photo of: Decorating Class
SusieCakes photo of: Supporting the Girl Scouts in Houston
SusieCakes photo of: Judging a local school contest
SusieCakes photo of: Celebrate Everyday
SusieCakes photo of: Our home office is animal friendly. Here we are celebrating National Puppy Day
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SusieCakes Interviews



Getting an Interview

Getting an Interview




  1. Featured Interview

    Helpful (3)  

    Assistant Head Baker Interview

    Anonymous Employee in Carlsbad, CA
    Accepted Offer
    Positive Experience
    Average Interview


    I applied online. The process took 2 weeks. I interviewed at SusieCakes (Carlsbad, CA) in August 2018.


    I was called and asked a few questions about my resume, basically a quick phone interview. This happened about a week after I applied for the job through Next, I was asked to go to the bakery for a face-to-face interview, which took about 30-45 mins (situational questions/experience), and a stage (or working interview), which took about 2 hours (execution of recipes). After that was done, I was told that other interviews where scheduled for the week (mine was on a Monday), and that a decision would be made on Friday. Friday came and I received a call asking if I could go in for a second interview the next day with the Head Bakers boss. This was a few more situational questions, but mostly an interview on personality/experience. I was then told that I would be notified within 48 hours either way. After receiving a call requesting an additional reference, I was offered a job with SusieCakes. I couldn't be more excited, based on the interview process alone I can tell that the team I'll be working with are going to be amazing.

    Interview Questions

    • Tell me about a time you had realized you made a mistake and how did you fix it?   Answer Question
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SusieCakes Awards & Accolades

  • Ernst & Young Entrepreneur of the Year Greater Los Angeles Hospitality, Ernst & Young, 2016

Pledges & Certifications

Pay Equality Pledge

Committed to paying equitably for equal work & experience

Career Advancement Program

Helping employees "upskill" into higher-paying positions

Pledge to Thrive

Taking steps to prioritize employee well-being

Fair Chance Pledge

Maintain hiring/training programs for those with criminal records as an opportunity for a second chance

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