Working at Swinton Insurance | Glassdoor

Swinton Insurance Overview

Manchester, England (UK)
1001 to 5000 employees
1957
Company - Private
Insurance Carriers
$100 to $500 million (USD) per year
Co-op, esure, Direct Line Group

Swinton Insurance Reviews

2.3
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Recommend to a friend
Approve of CEO
Swinton Insurance CEO Gilles Normand
Gilles Normand
178 Ratings
  • "Good support"

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    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Timbuctoo, NJ
    Current Employee - Customer Service Representative in Timbuctoo, NJ
    Positive Outlook

    I have been working at Swinton Insurance full-time (More than 10 years)

    Pros

    *More transparency than in the past.
    *Working conditions much improved, no longer asking for longer hours or huge pressure targets and the bullying/threats that used to accompany them.
    *Support whilst preparing for redundancy which has been a big help.

    Cons

    *Systems still not great two years in.
    *Moderation is an ever moving target and alters to fit whatever the current narrative is.
    *Objectives set but calls forwarded to branches are 75% service calls (ie usually the complex stuff) and only 14% sales calls in which to hit objectives ?
    *Not convinced the big change in direction from branch to digital has worked (and those responsible have since moved on) judging by latest company figures, but it’s too late to go back.
    *Lack of general insurance technical knowledge, most of the knowledge is in the branches and lacking in other areas (which I suspect is why branches are still open and getting the bulk of service calls, rather than straightforward renewals or quotes).

    Advice to Management

    *Keep treating branch staff right and we will keep doing our best until we are no longer required.
    *Objectives need to be smarter if performing above peer group, but still receive a middling score then that says the objectives are not realistic.

See All 349 Reviews

Swinton Insurance Photos

Swinton Insurance photo of: Well-lit offices with great views of Manchester
Swinton Insurance photo of: Meeting rooms on every floor
Swinton Insurance photo of: Reception waiting area at Embankment
Swinton Insurance photo of: The ground floor restaurant at Embankment
Swinton Insurance photo of: Vibrant city centre offices
Swinton Insurance photo of: Arcade games in the breakout room
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Swinton Insurance Interviews

Experience

Experience
48%
7%
45%

Getting an Interview

Getting an Interview
57%
12%
10%
10
7
2
2

Difficulty

2.4
Average

Difficulty

Hard
Average
Easy
  1.  

    Contractor Interview

    Anonymous Employee in Manchester City Centre, England (UK)
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through a recruiter. I interviewed at Swinton Insurance (Manchester City Centre, England (UK)) in August 2015.

    Interview

    Telephone screen via agency, followed by formal interview with my direct line manager located at the manchester head offices. Excellent process, was made to feel very comfortable and found the entire process stressless.

    Interview Questions

See All 42 Interviews

Swinton Insurance Awards & Accolades

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