Mission: Committed to providing the best customer experience in wireless.
I have been working at TCC Verizon Premium Retailer (More than 3 years)
Great company with a small business mentality.
Love the atmosphere of working for TCC!
Compensation structure changes frequently and with very little notice
Minimum standards that are easy to hit but result in immediate termination if you do not hit them
Moving up in the company is seemingly impossible.
Advice to Management
Coach your employees when they're not hitting minimums. Have a discussion to see what happened and how you can change it.
People who can sell aren't always the best managers
I was contacted by a HR person to take an assessment test. Evidently I passed that and was asked to answer interview questions via email. I didn't hear back so I emailed the HR person who was on vacation. She emailed me 10 days later with “it was sent to the hiring manager“, nothing else. Hiring manager never contacted me, I had no email for the hiring manager to contact them. A waste of my time and very unprofessional.