Working at TMNA Services | Glassdoor

TMNA Services Overview

Bala Cynwyd, PA
201 to 500 employees
2012
Subsidiary or Business Segment
Insurance Carriers
$2 to $5 billion (USD) per year
We provide professional support services to the Tokio Marine Group of companies in the United States, including Tokio Marine America, the First Insurance Company of Hawaii, and the Philadelphia Insurance Companies. Among our professional service offerings are actuarial ... Read more

Mission: At TMNA Services, LLC (TMNAS,) we strive to Empower our People, Look Beyond Profit, and Deliver on Commitments. We are passionate about the services we provide: Legal, Internal Audit, Actuarial, Finance & Accounting, Facilities, Communications, Human Resources ... Read more

Company Updates

  • TMNA Services was pleased to be recognized as #21 for the large companies on the 2017 BPTW in PA list!

    Best Place to Work in PA 2017: Large companies | CPBJ

    The Best Places to Work in PA program is dedicated to identifying and recognizing Pennsylvania's best employers. Here's how large companies ranked for 2017.

  • TMNAS is proud to be recognized as one of the Best Places to Work in Insurance for the 4th consecutive year! We are excited to share this award with our sister companies Philadelphia Insurance Companies and Tokio Marine America.

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TMNA Services – Why Work For Us?


Our Vision


Our vision serves as the framework that guides every aspect of our business. We strive to add value in all that we do, providing the best professional service to our business partners, allowing them to achieve their goals.

These core values guide and direct our actions and shape our culture:

Customer-Centric Partnership
Our perspective starts and ends with the customers’ needs in mind, adding value in all that we do.

Integrity
We have a commitment to act with honesty and fairness, taking personal responsibility for our actions. We take the initiative to solve problems and to do what is right.

Respect
We treat each other with high regard, working as a team. We foster an atmosphere where each person is valued.

Engagement
We care about our work, taking pride and going the extra mile to accomplish our individual goals which contribute to our overall success.

Innovation
We are creative and continuously work to improve the quality of the services we deliver.

Enthusiasm
Work should be challenging and the challenge should be fun. We have a positive and proactive approach, with a commitment to enjoying what we do.

To Be a Good Company logo

Look beyond profit - we act with integrity for the benefit of our customers, business partners, and society.

Empower our people - we must embrace diversity and create an organization in which all employees are proud to belong; we inspire engagement and passion in all of our employees.

Deliver on commitments - we are committed to continuously delivering results in the long term.



Innovation through Diversity
Innovation is one of our core values at TMNA Services and diversity is an important aspect of our culture. Candidates with diverse backgrounds bring unique ideas and different vantage points to the table – all of which result in delivering a better, innovative service for our clients.

At TMNAS, we are committed to continuous improvement of the services we provide to our customers and to the communities in which we live and serve. We lead in insurance IT innovation, employee job satisfaction and community outreach opportunities.

Innovation – Embracing innovation and willingness to change combined with the stability of a company with an over 100 year history.

Corporate Social Responsibility (CSR) & Community Involvement

We act with integrity for the benefit of our customers, business partners, and society.

TMNAS is committed to helping communities through its commitment to corporate social responsibility. We enthusiastically sponsor and promote philanthropic activities that strengthen our communities.

Tokio Marine Group – Mangrove Project

The Mangrove Project is a 100 year commitment by Tokio Marine to support social responsibility and the environment. Employees from across Tokio Marine companies participate in rebuilding, planting and supporting the mangrove communities throughout Southeast Asia. The goal is to enhance and sustain local community developments that are tied to the various benefits of the mangrove forests.

Mangrove Project image
 
 
Charities/Volunteer Events

We have relationships and participate with the following charitable organizations:

Charities

  • Alzheimer’s Association
  • Ronald McDonald House
  • Locks of Love
  • Starlight Starbright Children’s Foundation
  • ASPCA
  • Philadelphia Children’s Alliance
  • Elton John Aids Foundation
  • Center Against Domestic Violence
  • Women in Need
  • Susan G Komen for the Cure
  • Back on my Feet
  • LA Regional Food Bank

Volunteer Events/Donation Drives

  • Special Olympics
  • Philabundance Volunteer Event
  • Cradles to Crayons Volunteer Night
  • Back to School Drive
  • Food Drive
  • Toy Drive
 
2016 Cradles to Crayons Volunteer image

 
2016 Special Olympics image

TMNAS offers opportunities for continuing education, training, and development through our Insurance Designations Program as well as development programs specific to each department (e.g. CPA, Actuarial study, IT certifications programs)


TMNAS also offers a Tuition Assistance Program to encourage and assist employees with their pursuit of higher education degrees. This program provides tuition reimbursement for Associate, Undergraduate, and Graduate Programs of Study.

All managers and above at TMNAS participate in an annual one day intensive off-site focused on leadership and management development.  Additionally, Managers have the opportunity to participate in a two day development training which focuses on best practices in performance management. It includes a 180 assessment which helps managers identify their managerial style and better adapt that to the needs of their direct reports.  

2016 TMNAS Offsite Manager Karaoke image


TMNAS also offers a number of leadership development programs.  

The leadership development program at TMNAS is an intensive annual program that spans six months and includes project work, reading assignments, and offsite visits. Each year participants are chosen to be part of the program to develop and enhance their leadership skills. The participants work in teams for six months developing and delivering a real business process improvement plan. There are very high expectations of these participants. This program is designed to stretch and challenge people, asking them to try new things and work outside of their comfort zone. There are teams from TMNAS and also from our other group companies and this gives participants an opportunity to work with employees from all over North and South America. There is an expectation that participants will master the following skills by the end of this program: Strategic Thinking, Organizational Savvy, Teamwork, Communication Skills, and Initiative.


Next generation Leadership Program: Launched in 2015, this program takes graduates of the Leadership program and puts them through an intensive 16 month course focused on developing key talent across the Americas, helping them grow to new positions integrated with the company’s strategic business needs and succession plans.

Middle Global Leadership Development Program: This is a one week program aimed at developing global leadership skills of employees who are expected to become senior executives in 5-7 years. The program provides participants with an opportunity to:

  • Understand the history, strategy, structure and leadership of the Tokio Marine Group.
  • Understand and internalize the vision, mission, and values of the Tokio Marine Group, as embodied by the Good Company concept.
  • Explore and acquire Global Leadership Skills
  • Advance individual skills in cultural agility and awareness.
  • Build a network of colleagues across the Tokio Marine Group.



At TMNA Services, we view our employees as our most valuable asset. It is the policy of the company to provide a continuum of opportunities for ongoing feedback and recognition that is aligned with organizational goals. By fostering a culture that is dedicated to our core values--customer service, integrity, respect, engagement, innovation, and enthusiasm--we strive to create a supportive environment where each person is valued and appreciated. We are committed to recognizing outstanding efforts in support of these values, and the TMNAS Appreciation and Recognition Program is our way of recognizing those individuals who “go above and beyond.”

Our Appreciation and Recognition program, TMNAS Awards, employees who are committed to our Core Values are eligible for spot bonuses, and rewards points that can be redeemed for merchandise (e.g. jewelry, electronics).

Another component of our recognition is our Annual Awards.  These include the All-Around Awesome Award, Collaboration Award, Customer-Centric Excellence Award, Good Company Award, and Leadership Award. Award winners receive a cash prize in addition to a crystal trophy.





We also want all of our employees to understand we value them every day; to this end, we have partnered with anyperk.com to offer our employees an array of discounts including those on restaurants, sunglasses, movies, clothing and more!

The key to our success is the voice of our customers. At TMNAS, service is the first of our corporate goals and a cornerstone of our corporate philosophy. We value our customers as well as the employees who service our customers that contribute to our company's success. Our performance is driven by talented and inspired employees who engage in meaningful work every day, as we excel at day-to-day execution and create the best service value for our customers. By taking ownership for customer solutions, pro-actively uncovering ways to improve service and quality, adding value, and ensuring customer commitments are kept, it is only appropriate that appreciation and recognition of these actions be a central focus of our corporate culture. We expect our employees to be dedicated to TMNAS and our core values. In return, TMNAS shows its' commitment by actively recognizing each employee's contribution, expertise, and excellence through our Appreciation and Recognition Programs.


TMNA Services Reviews

4.2
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Yasunobu Fukuda
15 Ratings
  • Featured Review

    "Great Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at TMNA Services full-time

    Pros

    Co-workers make you feel comfortable and are very welcoming. HR puts together numerous engagement events for employees as well as events for the community to help give back. Also, great work/life balance and a free gym for employees!

    Cons

    None at this time, keep up with what you're doing!

See All 48 Reviews

TMNA Services Photos

TMNA Services photo of: BPTW 2017
TMNA Services photo of: NFL Kickoff and I Love Food Day Potluck!
TMNA Services photo of: Dragon Boat Practice
TMNA Services photo of: 2018 Summer Picnic at a Phillies Game!
TMNA Services photo of: Softball Tournament 2018
TMNA Services photo of: 2018 Summer Intern Presentation
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TMNA Services Interviews

Experience

Experience
53%
20%
27%

Getting an Interview

Getting an Interview
53%
20%
13%
7
7

Difficulty

2.7
Average

Difficulty

Hard
Average
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  1.  

    Intern Interview

    Anonymous Employee in Bala Cynwyd, PA
    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied through college or university. The process took 4 days. I interviewed at TMNA Services (Bala Cynwyd, PA) in October 2015.

    Interview

    Interview process was very straight forward. Then they called and offered me the position. After that I just had to go and get the drug screening and was brought in at the earliest date I could. Very quick and easy process.

    Interview Questions

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TMNA Services Awards & Accolades

  • Top Workplaces, Philly.com, 2018
  • Top Workplaces, Philly.com, 2017
  • Best Places to Work in PA, Central Penn Business Journal, 2017
  • Best Places to Work in Insurance, Business Insurance magazine, 2017
  • Healthiest 100 Workplaces in America, SpringBuk, 2017
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Work at TMNA Services? Share Your Experiences

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