Working at TRANZACT | Glassdoor


Fort Lee, NJ
51 to 200 employees
Company - Private
Business Services
$10 to $25 million (USD) per year
TRANZACT is the market leader in delivering high-volume sales for the top insurance brands in America. We reach millions of consumers a week.

We help the leading consumer insurance brands grow quality direct-to-consumer ... Read more

Mission: Our mission is to provide leading insurance carriers with a turnkey, end-to-end direct-to-consumer capability while protecting the sanctity of their brand and the privacy of their customers. All at no financial risk to the carriers.

TRANZACT – Why Work For Us?

TRANZACT is the market leader in delivering high-volume sales for the top insurance brands in America. We reach millions of consumers a week.

We help the leading consumer insurance brands grow quality direct-to-consumer business.

TRANZACT has multiple subsidiaries, including Cignium, a software development and technology services company, and TZ Insurance Solutions, a licensed insurance producer. Together, our marketing, technology, and sales operations enable us to produce unrealized gains for our clients.

We serve the health, life and property and casualty insurance industries. Our team is made up of more than 1,100 employees spread throughout the Western Hemisphere. We all work together to strengthen our clients’ business and maximize their return on investment.

TRANZACT lives by six cultural principles that work seamlessly together. We never compromise one
for the other. We are committed to being REAL in all of our business interactions.

Be Real


  • We’re true to our principles.
  • We’re committed to keeping our word.
  • We do the right thing.


  • We give constructive feedback to each other as a sign of respect.
  • We balance our intensity and passion with humanity.
  • We communicate openly and honestly with no hidden agendas.


  • We use coordinated action to produce effective results.
  • We communicate and resolve issues quickly.
  • We take responsibility for the success of our company.


  • We work with energy and enthusiasm.
  • We work hard and we have fun.
  • We give 100% of ourselves.


  • We take responsibility for our actions.
  • We do what it takes to achieve results.
  • We are financially focused and emphasize financial rigor.


  • We strive to be extraordinary and don’t settle for average.
  • We’re committed to growth and development.
  • We’re innovative.

David Graf

President & CEO

As TRANZACT’s lead executive since 2003, David ensures that the company’s philosophies and strategies, which are based on clear, open and honest communications with corporate partners, suppliers, clients and employees, are in place during every process and at every level. Before joining TRANZACT, David was President of Mosaic Performance Solutions North America (formerly Paradigm Direct), a direct marketing services company and a wholly owned subsidiary of Mosaic Group, Inc. Mr. Graf co-founded Paradigm Direct in 1997, which became part of Mosaic in December 2000.

Andy Nelson

Executive Vice President

Since 2003, Andy has been the co-manager of TRANZACT’s Insurance Division, focusing on the division’s marketing efforts. He has spent his entire career in direct marketing and has deep expertise in both digital and offline channels. Previously, Andy worked as Senior VP of Cross Media, an integrated direct marketing company, where he ran the company’s publishing vertical and managed its strategic relationships with leading online companies, ad networks and publishers. Previously, Andy held various leadership positions in the direct marketing industry, including President of RMS, a multi-channel marketing services company.

Mitchell Ginzburg

Executive Vice President

One of the founders of TRANZACT, Mitchell brings more than 25 years of business, marketing, operations and legal experience to his role as manager of TRANZACT’s Insurance and Mortgage business units. His focus is on the operations and growth of those divisions. From 2001 to 2003 Mitchell was Senior Vice President of Mosaic Performance Solutions North America, a wholly owned direct marketing division of Mosaic Group Inc., and formerly served in such a capacity at Paradigm Direct from 1998 to 2000. Before that, Mitchell was the Chief Operating Officer of a South Florida textile business, responsible for its strategic planning and international expansion. He graduated from George Washington University Law School with Honors and practiced corporate law for a prominent Los Angeles law firm.

Mercer Carlin

Executive Vice President

Mercer provides the strategic direction and oversight of the day-to-day operations for TRANZACT’s Licensed Insurance Agent Sales Centers. She has 18 years of experience in direct marketing and more than 20 years of experience as a personal development workshop leader and coach. Mercer was one of the co-founders of Paradigm Direct in 1997 and has since served as Executive Vice President of Paradigm Direct, Mosaic Performance Solutions, North America and TRANZACT. From March 2006 to October 2007, Mercer took an entrepreneurial hiatus to hone her skills as an executive coach and business consultant. Her passion is in creating workplace cultures of empowerment, effectiveness and fun.

Jonathan Washburn

Chief Executive Officer of Cignium Technologies

After spending more than 20 years with the TRANZACT management team helping Fortune 500 customers to solve challenges with creating and scaling sales and distribution channels, Jonathan lead the spin-off of Cignium Technologies. Leveraging a growth-focused business view and ability to bridge sales and technology, Jonathan has often turned IT from a cost center to a profitable P&L, providing business services internally as well as directly generating revenue. Through Cignium, he is now using technology to bring simplicity to multi-enterprise, multi-channel sales and business processes. Prior to Cignium, Jonathan served as the CIO for TRANZACT and predecessor companies Mosaic Performance Solutions, and Paradigm Direct. Jonathan studied Computer Science at the University of Alaska for two and a half years, before deciding, at age 17, that it was too cold and life was too short to delay starting his career.

Kevin Waldman

Chief Financial Officer of TRANZACT

Kevin has experience at both the strategic and operational levels, working as part of senior management teams to drive business growth and shareholder value. His professional career has primarily been focused on the Technology, Media and Telecommunications industry, evolving from traditional media, such as broadcasting and directories, to interactive marketing, to Software-as-a-Service enterprise software. Over the last 20 years, Kevin has worked with a broad and diverse group of management teams, investing and operating through changing economic cycles and re-positioning and adapting to industry change. Prior to joining TRANZACT in 2009, Kevin worked for VSS Communications, a private equity fund based in New York and JP Morgan focused on TMT investment banking.


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David Graf
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    "A Great Place to Work"

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    Current Employee - Anonymous Employee in Fort Lee, NJ
    Current Employee - Anonymous Employee in Fort Lee, NJ
    Positive Outlook
    Approves of CEO


    Fast paced and fun work environment with new challenges everyday and a multitude of interesting, high profile clients. The employees are diverse, well qualified and goal driven. Performance based compensation is available.


    Expectations are very aggressive - bordering on unrealistic at times.

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TRANZACT Interviews



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    Human Resources Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience


    I applied through a recruiter. The process took 8 weeks. I interviewed at TRANZACT.


    Very long process, unorganizaed, didn't know I was coming in a few times. Meeting scheduled but I had no names or titles of who I was meeting until I asked. Way too consensus driven boys' club- they've been together for over 20 years and it shows, they are a bit gun shy. They don't get strategic HR, just nuts and bolts. They need a boost of reality and hopefully they will get it with new exec team members .

    Interview Questions

    • Asked about the "ontological" meaning of HR-huh??. Didn't understand what I could bring to the table (too many achievements/expertise in different facets). Most people seem very nice but the focus on being "real" gives a person or 2 licence to be a rude jerk.   Answer Question
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