Working at TSP | Glassdoor

TSP Overview

Dallas, TX
501 to 1000 employees
2002
Company - Private
Computer Hardware & Software
$50 to $100 million (USD) per year
Founded in 2002, TSP (Technology Service Professionals, Inc.) is a privately held IT services company. From IT infrastructure to industrial automation and controls, TSP’s product is its people, dedicated #TSProckstars who share the goal of providing an entirely ... Read more

Mission: We empower our employees so that our customers can focus on what they do best. Our employees are trusted to innovate, integrate and creatively solve technology problems. TSP's personalized approach will not be found in any other partner.

Company Updates

  • We’ve all been there. You walk into the office ready to take on the day, equipped with an upbeat attitude and a long to-do list, only to be confronted with negativity before your first cup of coffee. Few things are as damaging to productivity as negative energy in the office. And the worst part is, it’s contagious.

    Negativity stems from many sources — poor communication, unexpected changes in staffing or nature of work, inexperienced management, or even just one disgruntled employee on a mission. Negative energy and low morale can turn even the most solid of cultures into a toxic environment, causing happy, productive employees to leave the company and ultimately impacting the bottom line. According to a Columbia University study, the likelihood of job turnover at an organization with high company culture is just 13.9 percent, whereas the probability of job turnover in low company cultures is 48.4 percent.

    So, how can you stop your office from becoming a toxic workplace?

    How to Combat Negative Energy in the Workplace

    Negative energy and low morale can turn even the most solid of cultures into a toxic environment, causing happy, productive employees to leave the company and ultimately impacting the bottom line. How can you stop your office from becoming a toxic workplace?

  • At the office, at home or on an airplane, every conversation is really two conversations. The first conversation is the one you’re aware of — the exchange of words between you and a co-worker for example. The second conversation is the one you’re having on a subconscious level. This quiet conversation begins with your first impression. 93% of all communication is nonverbal, so it’s important to be aware of your body language and the message it’s sending. If you want to be a better communicator in every facet of your life start with your body language.

    The most commonly recognized forms of body language can apply to business in an important way. The most successful business leaders learn to use the right tool for the right job. Here are some simple ways to exude confidence in business.

    The Business of Body Language

    The vast majority of all human communication is nonverbal, so it's important to be aware of your body language and the message it's sending. The most commonly recognized forms of body language can apply to business in important ways. Check out these simple ways you can exude confidence in business.

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TSP Video

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TSP – Why Work For Us?


TSP began with nothing more than $500 worth of supplies, two employees, and one room. The business strategy: to build on combined years of industry experience, add a human touch to the business, and innovate through people development and culture. Our founders' investment in attracting and retaining the highest caliber employees provided the greatest possible service to their customers. Today, TSP supports the technology environments of some of the industry’s largest and most well-known brands.

Those are the facts that make up TSP, but our company is so much more. We believe in the power of relationships and bringing heart to the IT services industry, which differentiates us from our competitors. We’re passionate about investing in our people and providing #TSProckstars with fulfilling careers. We pride ourselves on creating custom, flexible and flawlessly executed IT solutions for every customer. At the beginning of each day, we set out to continually exceed expectations, because TSP is focused on long-term value rather than short-term gain. We create solutions for:

One size usually does not fit all, so why apply that type of old thinking to customer relationships? Each customer is unique, so we tailor custom solutions to fit their distinctive needs. Our success is achieved by being a service partner that takes the time to listen and really understand what customers need, then use a flexible mindset to deliver a custom solution. Our service portfolio includes:

While most service companies have a narrow scope of service that won’t apply to every client, TSP goes above and beyond to ensure clients never forget why they chose us in the first place.

Our product is our people. Resumes are great, but we want to know what drives potential #TSProckstars. We’re big on culture fit and look for employees who can grow both professionally and personally with us. We all share the goal of providing an entirely positive, above and beyond service experience for every client.We do what we say we are going to do, but we are not perfect. Mistakes can be made as long as we learn from them so we can be better next time. We are not working toward a destination, but rather we are on a journey together, always keeping integrity first.

Our success is built around empowered individuals creatively solving problems and questioning the status quo. Our unique and diverse backgrounds make us stronger. We are working together to build something bigger than ourselves.

We have two ears and one mouth for a reason - we should listen twice as much as we speak. Whether it be with clients, partners or employees, when we truly listen to one another we gain a deeper, better and more meaningful understanding.

Very simply put, our product is our people. If our people are not taken care of, our clients won’t be either. We believe to be successful in business, you have to put your house in order first. Our “house” is our employees and we pledge to take care of them.


What if companies put their people first? Employees would feel valued, empowered and motivated to perform at their highest standard. Clients would be cared for and business would reflect such commitment. TSP was founded in 2002 on the belief that people, #TSProckstars, would be the company’s product.

Prepare To Be Developed

We make sure our employees have opportunity to build fulfilling career journeys. Why? Because if our people aren’t taken care of, our clients won’t be either.

TSP was founded on the belief that our product is our people. One part of our vision is to be a company that retains and nurtures its strong beliefs and culture as it grows by honoring our employees. <-- That’s you!

Prepare To Be Empowered

The best and the brightest work with us, and we strive for every employee to have a sense of belonging. Our diverse backgrounds and viewpoints make us stronger.

What if companies actually put their people first? Employees would feel valuable, empowered and excited to perform their best work. We tap into and hone each individual’s talent to deliver proven results.

Prepare To Be Rewarded

Both in life and in business, we believe you get back what you give. So we pledge to take care of our people and invest into the communities where we live, work and play.

Through TSP’s Caught In The Act recognition program, bi-weekly pulse surveys, and our training and development programs, we invest in our most valuable asset.  That’s also you by the way if you haven’t already figured that out!


You can't be one of our #TSProckstars unless you share our common goal of providing an entirely positive, above and beyond service experience for every client in the TSP family. Our people work in and support the technology environments of some of the world's largest and most well-known brands.

Just as the incredibly funny Gus Portokalos from My Big Fat Greek Wedding famously said, "Give me a word, any word, and I show you that the root of that word is Greek," we also think you could give us a product, any product, and we'll show you how that product/service was made possible by one of our talented people.

Don't believe it, here are just a few examples:

Checked your iPhone lately? A TSP employee provided service to the cleanroom that manufactured the chip inside.

If the pizza you ordered was delivered oven-fresh, thank a TSP employee for supporting the system that made the box.

If your flight was on-time and your luggage made it, chances are a TSP employee was working in the datacenter that made those logistics possible.

If your home is warm in the winter and cool in the summer, a TSP employee oversaw the production system that fabricated the insulation to specific standards and quality expectations.

If you looked up your bank balance online, chances are high that a TSP employee touched the website serving that information to your browser.

In tech where job-hopping is normal, our retention rate is impressive. We prioritize continual training through our custom-built and innovative Rockstar U training platform for both professional and personal growth. Want to become CCNA certified? How about learning how to play guitar? You can do both in Rockstar U.

Our internally developed Boot Camp combines classroom and virtual training with mentoring and shadowing to give raw talent the tools and knowledge to become highly skilled and successful IT professionals.
 
Our clients trust us because our people consistently deliver the highest level of service with the utmost integrity. We work hard, play hard and have a proven track record of excellence. We might have won a few awards as well!

With organic and even paid social media reach becoming increasingly limited, forward-thinking businesses are turning to their own people – their employees – to amplify their content via social media. Employee advocacy is a powerful, perhaps underrated, tool. When just one employee shares a piece of a brand’s content, that content is being exposed to an entirely new, and sometimes larger audience.
 
We used to say we were the best-kept secret in the industry, but thanks to the enthusiasm of our #TSProckstars – our homegrown brand ambassadors – we can no longer say that. We can be seen (and heard) across the major social media platforms, including LinkedIn, Facebook, Twitter,  Instagram and YouTube.
 
 
We provide engaging content to potential customers, candidates and fans of the brand – ranging from timely company initiatives to our vibrant culture, to professional development tips. Like us, follow us, comment on our content, and subscribe to our blog for a behind-the-scenes look at TSP.

TSP Reviews

4.1
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TSP CEO and Co-Founder Frank Gonzalez
Frank Gonzalez
51 Ratings
  • "Helpdesk"

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    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at TSP full-time (More than a year)

    Pros

    I worked at the help desk at TI

    Cons

    There are no cons that i can think of

See All 81 Reviews

TSP Photos

TSP photo of: Corporate Challenge
TSP photo of: Tacky Christmas Sweaters
TSP photo of: Halloween 2017
TSP photo of: Corporate Challenge
TSP photo of: Corporate Challenge
TSP photo of: Corporate Challenge
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TSP Interviews

Experience

Experience
82%
9%
9%

Getting an Interview

Getting an Interview
46%
27%
18%
9

Difficulty

1.9
Average

Difficulty

Hard
Average
Easy
  1. Helpful (1)  

    Network Technician Interview

    Anonymous Employee
    Accepted Offer
    Positive Experience
    Easy Interview

    Application

    I applied online. The process took a week. I interviewed at TSP.

    Interview

    I did not live in Dallas before I got this job, but the process of sorting out my paperwork and having on over the phone interview was quite painless. Amanda in HR is very friendly and helpful. As for the manger I interviewed with, I was very impressed that they were more concerned with how I did my job, my values, and how much real world experience I had than how many degrees I had or what school I went to.

    Interview Questions

    • TSP contracts out as a help desk for Texas Instruments so they asked me several questions about operating in a clean suit environment (which we some times would have to enter). I did not know much about such things at the time, but with the formal training they provided, is was not difficult.   Answer Question

    Negotiation

    Very laid back. They do have ceilings on what they can pay people, but they are reasonable.

See All 11 Interviews

TSP Awards & Accolades

  • Inc. 5000 Fastest Growing Private Companies in America, Inc. Magazine, 2017
  • Entrepreneur 360™ List Of America’s Best Privately-Owned Companies, Entrepreneur Magazine, 2017
  • Dallas 100 Fastest Growing Private Companies, SMU COX Caruth Institute for Entrepreneurship, 2017
  • Fast Tech, Tech Titans, 2017
  • Middle Market 50, Dallas Business Journal, 2017
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